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Lake Kivu Serena Hotel

4.0 star property
Beachfront hotel with full-service spa

Choose dates to view prices

Photo gallery for Lake Kivu Serena Hotel

Exterior
Breakfast, lunch, dinner served; British cuisine
Breakfast, lunch, dinner served; British cuisine
Lobby sitting area
Interior entrance
Travelers find tranquility at this lakeside hotel by Lake Kivu. The spa offers relaxation, and the poolside bar provides sunny refreshment. The Lake Restaurant serves British cuisine in a serene setting, consistently praised by previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • Room service
  • Air conditioning
The current price is £126
includes taxes & fees
4 Oct - 5 Oct

Room options

Check availability for these dates

Tonight

Sept 14 - Sept 15
Check availability for tonight Sept 14 - Sept 15

Tomorrow

Sept 15 - Sept 16
Check availability for tomorrow Sept 15 - Sept 16
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, Pool View

Superior Room, Pool View | 1 bedroom, in-room safe, free cots/infant beds, free WiFi

Superior Room, Pool View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Bathrobes
Free bottled water
Satellite channels
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View | 1 bedroom, in-room safe, free cots/infant beds, free WiFi

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Bathrobes
Free bottled water
Coffee/tea maker
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | 1 bedroom, in-room safe, free cots/infant beds, free WiFi

Junior Suite, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
2 bathrooms
Hairdryer
Bathrobes
  • 427 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Gisenyi, Lake Kivu Serena Hotel is on the beach. The area's natural beauty can be seen at Gisenyi Beach and Nyamyumba Hot Springs.
Visit our Gisenyi travel guideOpens in a new window
Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Gisenyi Beach - 5 min walk - 0.3 miles
  • Rwanda Tourism University College - 19 min walk - 1.0 mile
  • Université Libre de Kigali - 3 min drive - 1.4 miles
  • Nyamyumba Hot Springs - 8 min drive - 4.4 miles
  • Parc National des Virunga - 12 min drive - 7.9 miles

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Saga Bay - ‬5 min walk
  • ‪Caritas Hotel - ‬3 min drive
  • ‪Les Deux Paysages - ‬9 min drive
  • ‪Salt and Pepper Restaurant - ‬4 min drive

About this property

Lake Kivu Serena Hotel

Upscale hotel
Consider a stay at Lake Kivu Serena Hotel and take advantage of a poolside bar, a terrace and a garden. Take some time to relax at the on-site spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), express check-out and babysitting (surcharge)
  • Luggage storage, meeting rooms and a gift shop
Room features
All guest rooms at Lake Kivu Serena Hotel boast thoughtful touches, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with baths or showers and hairdryers
  • LCD TVs with premium channels
  • Free infant beds and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number A505/06
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Does Lake Kivu Serena Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of 14 Sept 2025, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on 4 Oct 2025 start from £125.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Lake Kivu Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lake Kivu Serena Hotel?

Self-parking is free at this property.

What time is check-in at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lake Kivu Serena Hotel?

Checkout is at noon.

Does Lake Kivu Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per person applies.

Where is Lake Kivu Serena Hotel located?

Nestled on the beach, this Gisenyi hotel is steps from Gisenyi Beach and 1.3 mi (2 km) from Rwanda Tourism University College. Université Libre de Kigali is 1.7 mi (2.7 km) away.

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