Title: Lake Kivu Serena Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Lake Kivu Serena Hotel Beachfront hotel with full-service spa and fitness centre ![Exterior](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/5f00c31c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/e2341488.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/69fb9414.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; British cuisine ](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/0106ce88.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; British cuisine ](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/46705ed3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find tranquility at this lakeside hotel by Lake Kivu. The spa offers relaxation, and the poolside bar provides sunny refreshment. The Lake Restaurant serves British cuisine in a serene setting, consistently praised by previous guests. 8.8 Excellent ## Popular amenities - Bar - Gym - Spa - Pool - Room service - Air conditioning £130 includes taxes & fees 28 Nov - 29 Nov ## Room options ### Check availability for these dates Tonight [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2384396&PinnedHotelID=2384396&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Family Room, 2 Queen Beds, Non Smoking, Pool View | 1 bedroom, in-room safe, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/551efcd6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 2 Queen Beds, Non Smoking, Pool View 10.0 Exceptional 4 reviews ### Highlights Air conditioning Free cots/infant beds LCD TV Separate bedroom Bathrobes Hairdryer Coffee/tea maker Free bottled water - 269 sq ft - Sleeps 4 - 2 Queen Beds ![Superior Room, Pool View | 1 bedroom, in-room safe, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/520dad1b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Pool View 8.8 Excellent 5 reviews ### Highlights Air conditioning Free cots/infant beds LCD TV Separate bedroom Bathrobes Hairdryer Free bottled water Satellite channels - 248 sq ft - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ![Junior Suite, 1 King Bed, Lake View | 1 bedroom, in-room safe, free cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384396/5deccaa2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Lake View ### Highlights Balcony Air conditioning Free cots/infant beds LCD TV Separate bedroom 2 bathrooms Hairdryer Bathrobes - 427 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGisenyi-Hotels-Lake-Kivu-Serena-Hotel.h2384396.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGisenyi-Hotels-Lake-Kivu-Serena-Hotel.h2384396.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.70428%2C29.26078&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6Hwt8scp7zoipAr-QfxUOapOlUQ=) Gisenyi Rwanda, Gisenyi, 00100 #### What's nearby - Gisenyi Beach - 5 min walk - 0.3 miles - Rwanda Tourism University College - 19 min walk - 1.0 mile - Université Libre de Kigali - 3 min drive - 1.4 miles - Nyamyumba Hot Springs - 8 min drive - 4.4 miles - Parc National des Virunga - 12 min drive - 7.9 miles #### Restaurants - ‪Kivu Resto - ‬4 min drive - ‪Saga Bay - ‬5 min walk - ‪Migano Cafe - ‬6 min walk - ‪DJO’s bar - ‬8 min drive - ‪Steven shop - ‬5 min drive ## About this property ### Lake Kivu Serena Hotel Upscale hotel Consider a stay at Lake Kivu Serena Hotel and take advantage of a poolside bar, a terrace and a garden. Take some time to relax at the on-site spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool - Free self-parking - A round-trip airport shuttle (surcharge), express check-out and babysitting (surcharge) - A porter/bellboy, a banquet hall and concierge services Room features All guest rooms at Lake Kivu Serena Hotel boast thoughtful touches, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and safes. Extra amenities include: - Bathrooms with baths or showers and hairdryers - LCD TVs with premium channels - Free infant beds and phones ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/11000000/10510000/10501100/10501030/523b026f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gorillas Lake Kivu Hotel Gisenyi - Pool - Kids pool - Parking included - Free WiFi 7.2 Good 40 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=10501030&PinnedHotelID=10501030&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/118000000/117370000/117361100/117361016/9e105e25.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SAFE HEAVEN ROOMS Gisenyi - Breakfast included - Pet-friendly - Parking included - Free WiFi 10 Exceptional 1 review £58 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=117361016&PinnedHotelID=117361016&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/84000000/83130000/83122900/83122849/183bb834.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kivu Hilltop View Resort Nyayumba - Breakfast included - Spa - Parking included - Free WiFi 8.0 Very good 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=83122849&PinnedHotelID=83122849&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/23000000/22840000/22833700/22833666/18daec83.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach Garden BnB Gisenyi - Breakfast included - Pet-friendly - Parking included - Free WiFi 6.0 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=22833666&PinnedHotelID=22833666&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/109000000/108540000/108530200/108530145/w3000h1993x0y3-cc735e75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ever Retreat B&P Beach Villa Nyayumba - Pool - Parking included - Free WiFi - Air conditioning £1,340 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=108530145&PinnedHotelID=108530145&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/101000000/100300000/100292400/100292395/7b668fef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maddy's Kitchen and Accomodation Gisenyi - Pool - Breakfast included - Spa - Parking included 8.4 Very good 5 reviews £17 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=100292395&PinnedHotelID=100292395&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18900000/18894400/18894393/c4a380be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kivu Peace View Hotel Rugerero - Breakfast included - Parking included - Free WiFi - Restaurant 7.4 Good 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=18894393&PinnedHotelID=18894393&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/92000000/91360000/91358100/91358015/w1893h1875x566y0-c9c61ee1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dian Fossey Nyiramacibir Hotel Gisenyi - Parking included - Free WiFi - Restaurant - Bar 10 Exceptional 1 review £74 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=91358015&PinnedHotelID=91358015&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/37000000/36660000/36653700/36653661/3582bf48.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sawa Sawa Motel Gisenyi - Breakfast included - Parking included - Free WiFi - Business services 2.0 2 reviews £25 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=36653661&PinnedHotelID=36653661&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room, 1 Double Bed | Property grounds](https://images.trvl-media.com/lodging/50000000/49110000/49106900/49106885/dac9fe11.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Family Nest Kivu Beach Nyayumba - Breakfast included - Parking included - Free WiFi - Outdoor space 2.0 2 reviews £23 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=49106885&PinnedHotelID=49106885&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - The Lake Restaurant - Ziwani Cafe ### Things to do - Full-service spa - Gym - Outdoor pool ### Family friendly - Babysitting (surcharge) - In-room cot - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Porter/bellhop ### Business services - 24-hour business centre - Conference space - Meeting rooms ### Outdoors - Garden - On the beach - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) ### More - 1 building - 2 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Free cot ### Bathroom - Bathtub or shower - Hair dryer - Towels provided ### Entertainment - LCD TV with premium satellite channels ### Food and drink - 24-hour room service - Free bottled water ### More - Air conditioning - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 120 per person (one-way) - Airport shuttle fee per child: USD 60 (from 4 to 12 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number A505/06 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Kivu Serena Kivu Serena Hotel Lake Kivu Hotel Lake Kivu Serena Lake Kivu Serena Gisenyi Lake Kivu Serena Hotel Lake Kivu Serena Hotel Gisenyi Serena Hotel Kivu Serena Hotel Lake Kivu Serena Kivu Lake Kivu Serena Hotel Hotel Lake Kivu Serena Hotel Gisenyi Lake Kivu Serena Hotel Hotel Gisenyi ## Frequently asked questions ### Does Lake Kivu Serena Hotel have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Lake Kivu Serena Hotel? > As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on 28 Nov 2025 start from £129.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Gisenyi-Hotels-Lake-Kivu-Serena-Hotel.h2384396.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Lake Kivu Serena Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Lake Kivu Serena Hotel? > Self-parking is free at this property. ### What time is check-in at Lake Kivu Serena Hotel? > Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Lake Kivu Serena Hotel? > Checkout is at noon. ### Does Lake Kivu Serena Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 120 per person applies. ### Where is Lake Kivu Serena Hotel located? > Nestled on the beach, this Gisenyi hotel is just steps away from Gisenyi Beach and Kivu Lake. Rwanda Tourism University College and Université Libre de Kigali are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Lake Kivu Serena Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 52 8 - Good 28 6 - Okay 7 4 - Poor 4 2 - Terrible 1 ### 10/10 Excellent #### David 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful hotel and staff. ##### David Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Edwards 1 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities It’s an exceptionally good hotel with very friendly staff. Very efficient service. Great breakfast. Lakefront. Will come back ##### Edwards Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Martin 29 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful propertyz beautiful town ##### Martin Stayed 2 nights in Oct 2024 ### 8/10 Good #### Arun 22 Jul 2025 Liked: Cleanliness, staff & service A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot. ![Hotel Building](https://a.travel-assets.com/ugc/hotel-reviews/59bbc74e-0dbf-45e8-a6ac-f1bbda85db63-1753194448300.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from Restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/c8f0a25c-c0f0-4058-900b-1b9455d9a603-1753194448594.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Arun Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Murithi 9 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great ##### Murithi Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Rosemarie Jeanne 26 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was as expected from a 4 to 5 star hotel. ##### Rosemarie Jeanne Stayed 4 nights in Mar 2022 ### 8/10 Good #### Adeola 28 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Would recommend ##### Adeola Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Verified traveller 1 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff are really good. They provide high level customer care. ##### Verified traveller Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Matthew 21 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I did NOT want to leave…. Thats all I’ll say. ##### Matthew Stayed 1 night in Aug 2024 ### 6/10 Okay #### YOUKYOUNG 30 Sept 2023 Liked: Staff & service, amenities Disliked: Cleanliness Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good. ##### YOUKYOUNG Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Calvin 9 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beauty meets fantastic service Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic ##### Calvin Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Mathieu 5 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Serena Magnifique hôtel avec belle vue sur le lac et piscine très agréable. Les repas sont copieux et très bons. ##### Mathieu Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Ryan 5 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel. Very relaxing and ina nice neighborhood. ##### Ryan Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Thomas 27 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Positiv: Sehr gut ist die Lage des besten Hotels der Stadt direkt am Kivusee mit Privatstrand, abe auch eigenem Swimming pools. Ruhige Lage, große Zimmer mit guten Matrazen. Exzellentes, opulentes Frühstück. Sehr netter Service. negativ: Etwas in die Jahre gekommen. ##### Thomas Stayed 1 night in May 2024 ### 10/10 Excellent #### Catriona 3 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel! ##### Catriona Stayed 2 nights in Dec 2023 ### 8/10 Good #### Michal 16 Jul 2022 Liked: Staff & service Disliked: Property conditions & facilities Hotel is run down with most in-room amenities in bad shape. Food was decent ##### Michal Stayed 2 nights in Jul 2022 ### 8/10 Good #### Aderemi 27 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice and comfortable ##### Aderemi Stayed 1 night in Dec 2021 ### 8/10 Good #### Verified traveller 9 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful! ##### Verified traveller Stayed 1 night in Jan 2021 ### 10/10 Excellent #### Verified traveller 12 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb. ##### Verified traveller Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Raz, Goma 6 Jan 2020 Disliked: Cleanliness, amenities, property conditions & facilities There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms. ##### Raz Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller 15 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style ##### Verified traveller Stayed 2 nights in Dec 2019 ### 4/10 Poor #### Verified traveller 24 Aug 2019 Disliked: Staff & service It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did ##### Verified traveller Stayed 2 nights in Aug 2019 ### 6/10 Okay #### Verified traveller 21 Aug 2019 Liked: Cleanliness, staff & service Place is ok stay overnight but nothing special. Location is nice. ##### Verified traveller Stayed 1 night in Aug 2019 ### 4/10 Poor #### lionel 6 Aug 2019 Liked: Property conditions & facilities, room comfort Disliked: Cleanliness, staff & service #### serena The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh ##### lionel Stayed 2 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller 30 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super ! Exzellentes Hotel mit europäischem Top-Standard mitten in Afrika. Saubere Zimmer, alle Annehmlichkeiten und mit das beste Frühstücksbüffet ever. Ein toller Aufenthalt. ##### Verified traveller Stayed 1 night in Jul 2019 ## Expedia's Latest Trends ### Hotels > [Avalon Beach Resort](https://www.expedia.co.uk/Pattaya-Hotels-Avalon-Beach-Resort.h18750113.Hotel-Information) > > [Hotel Grand Pas](https://www.expedia.co.uk/Pas-De-La-Casa-Hotels-Hotel-Grand-Pas-4-By-Pierre-Vacances.h1369671.Hotel-Information) > > [Luxury Hotels in Isle of Mull](https://www.expedia.co.uk/Isle-Of-Mull-Hotels-Luxury-Hotel.0-0-d6131921-tLuxuryHotel.Travel-Guide-Filter-Hotels) > > [Hotel Alay Puerto Marina - Adults Only Recommended](https://www.expedia.co.uk/Benalmadena-Hotels-Hotel-Alay-Adults-Only.h13609.Hotel-Information) > > [Hotels in Edinburgh City Centre](https://www.expedia.co.uk/Edinburgh-City-Centre-Edinburgh-Hotels.0-n795054561477521408-0.Travel-Guide-Filter-Hotels) > > [Pure Salt Garonda - Adults Only](https://www.expedia.co.uk/Palma-De-Mallorca-Hotels-Pure-Salt-Garonda-Adults-Only.h1276233.Hotel-Information) > > [The Cavendish London](https://www.expedia.co.uk/London-Hotels-The-Cavendish-London.h13891.Hotel-Information) > > [Holiday Inn Express Newcastle Gateshead by IHG](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels-Holiday-Inn-Express-Newcastle-Metro-Centre.h1287621.Hotel-Information) > > [Oakey Cottage](https://www.expedia.co.uk/Cheltenham-Hotels-Cotswold-Cottage-Gems-Oakey-Cottage.h67269735.Hotel-Information) > > [Golden King](https://www.expedia.co.uk/Skiathos-Hotels-Golden-King.h11498602.Hotel-Information) > > [Falcon Naama Star Hotel](https://www.expedia.co.uk/Sharm-El-Sheikh-Hotels-Falcon-Naama-Star-Hotel.h3754182.Hotel-Information) > > [Hotels near Pen y Fan](https://www.expedia.co.uk/Pen-Y-Fan-Hotels.0-l553248621532490423-0.Travel-Guide-Filter-Hotels) > > [Hotels in Tenerife](https://www.expedia.co.uk/Tenerife-Hotels.d6047194.Travel-Guide-Hotels) > > [Four Points by Sheraton Manhattan SoHo Village](https://www.expedia.co.uk/New-York-Hotels-Four-Points-By-Sheraton-Manhattan-SoHo-Village.h1864521.Hotel-Information) > > [The Dog In A Doublet](https://www.expedia.co.uk/Peterborough-Hotels-The-Dog-In-A-Doublet.h9838477.Hotel-Information) > > [Hotels in Siavonga](https://www.expedia.co.uk/Siavonga-Hotels.d6130675.Travel-Guide-Hotels) > > [Apartments Adeje](https://www.expedia.co.uk/Adeje-Apartments.d55224-aaApartments.Travel-Guide-Accommodation) > > [Hotels near Naturist beach of Cantarriján](https://www.expedia.co.uk/Naturist-Beach-Of-Cantarrijan-Hotels.0-l553248635612143756-0.Travel-Guide-Filter-Hotels) > > [Bloom](https://www.expedia.co.uk/Venice-Hotels-Bloom.h2539285.Hotel-Information) > > [INNSiDE by Meliá Madrid Gran Vía](https://www.expedia.co.uk/Madrid-Hotels-INNSiDE-By-Melia-Madrid-Gran-Via.h527480.Hotel-Information) > > [Brucefield Boutique B&B](https://www.expedia.co.uk/Arbroath-Hotels-Brucefield-Boutique-BB.h34829566.Hotel-Information) ### Flights > [Flights from Manchester (MAN) to Aktio-Vonitsa (PVK)](https://www.expedia.co.uk/lp/flights/man/pvk/manchester-to-preveza) > > [Flights from Sant Josep de sa Talaia (IBZ) to London (LHR)](https://www.expedia.co.uk/lp/flights/ibz/lhr/ibiza-to-london) > > [Flights from Lungi (FNA) to Manchester (MAN)](https://www.expedia.co.uk/lp/flights/fna/man/freetown-to-manchester) > > [Flights from London (LHR) to El Quseir (RMF)](https://www.expedia.co.uk/lp/flights/lhr/rmf/london-to-marsa-alam) ### Cars > [Enterprise Car Rentals In Brighton](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Brighton.d6046944-c15.Car-Rental-Guide-Suppliers) > > [Car hire in Tunisia](https://www.expedia.co.uk/Destinations-In-Tunisia.d182.Car-Hire-Destinations) ### Packages > [Blue Lagoon](https://www.expedia.co.uk/Blue-Lagoon-Malta.d6062803.Attraction) > > [Koper Holidays](https://www.expedia.co.uk/Koper.d6048828.Holidays-City-Breaks) > > [Talisker Beach](https://www.expedia.co.uk/Talisker-Beach-Minginish.d553248635188829381.Attraction)