Is The Palm Beach Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm Beach Resort?

Self-parking is free at this property.

What time is check-in at The Palm Beach Resort?

Check-in start time: 11:30 AM; check-in end time: midnight. Late check-in is available during limited hours.

Where is The Palm Beach Resort located?

Situated on a lake, this hotel is within 6 mi (10 km) of Gisenyi Beach, Rwanda Tourism University College and Université Libre de Kigali. Parc National des Virunga is 9.7 mi (15.6 km) away.

The Palm Beach Resort Reviews, Deals & Photos 2025

Similar properties

10/10 Excellent

Rachel

7 Dec 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

YES

LOVE this place the vibe is incredible. The pillows aren’t great but other than that this place is a winner.

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

24 Jan 2020

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Traditional cottage was poorly equipped. Modern cottage significantly better. Manager and staff were extremely helpful at all times. Breakfasts were excellent Payment was an issue as I had decided to pay the resort on arrival but payment was deducted from my card 3 days before arrival. The traditional cottage was found to be unacceptable and a downgrade to modern was agreed but no refund was offered.

Stayed 2 nights in Jan 2020

4/10 Poor

Fabien

13 Sept 2019

Liked: Cleanliness, room comfort

Disliked: Staff & service

A éviter

Description hotels.com totalement mensongère c’est une honte ! On vous fait miroiter des choses qui n’existent pas (cuisine dans la chambre, télévision). Service de restauration bon mais d’une lenteur extrême

Stayed 4 nights in Aug 2019

10/10 Excellent

Jacob V

2 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will never forget the running waiters

This is a fantastic place. The facilities are a bit rustic, and there is no aircondition, but the service was amazing and personal, and the location in the midst of a lush garden on the coast of Lake Kivu was just fantastic. It is just a shame that there is no swimming in the lake - and no pool. There was a great atmosphere in the restaurant with a fire pit on the floor and a local music performance one evening. And something I never saw before: Running waiters!!

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

2 May 2019

Disliked: Staff & service

It was nice. They said they canceled my Expedia reservation because they don’t like how Expedia takes thirty days to reimburse them. They charged me $80 to stay and did not cancel the reservation. Expedia charged me $94.43 for the same stay

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

27 Jan 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was exceptionally amazing. So nice, helpful and always wanted to make sure we were happy. They organize for us days trips with drivers and it was really worth it. The location was great just on Lac Kivu. It was a great place to relax and go for walks in the area. The food offered was also really good

Stayed 2 nights in Jan 2019

2/10 Terrible

Daniel Enrique

12 Jan 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vorsicht ist hier geboten!!!

Ich buchte am 25 Dez. einen Bungalow als wir dort ankamen sagte der Manager uns das er keine Buchungen von Hotels.com oder Expedia akzeptiere sondern nur bar oder mit Kreditkarte und unsere Buchung stoniert wurde er hätte das Hotels.com mitgeteilt. Wir protestierten und zeigten ihm unsere Bestätigung und wollten das mit Hotels .com sofort klären . Leider erreichte man natürlich keinen an Weihnachten und nach gut 30 min setzte er uns unter Druck entweder ihr bezahlt das Zimmer oder ihr müsst die Anlage verlassen. Also waren wir gezwungen nochmal zu bezahlen und das zu einem höheren Preis. In Deutschland zeigte sich Hotels.com kulant und erstattete uns die unaehmlichkeiten aber erst nachdem wir beweisen konnten das wir doppelt gezahlt hatten. Der Manager behauptete gegenüber Hotels.com wir wären nie erschienen. Hier wollte jemand wahrscheinlich 2x kassieren. Die Anlage ist nicht so modern wie sie auf den Bildern erscheint. Der Garten war schön die Bungalows sind deutlich in die Jahre gekommen. Die Essensbestellung dauert mindestens 45 min manchmal 1,5 Stunden.

Stayed 2 nights in Dec 2018

4/10 Poor

disappointed

1 Jan 2019

Disliked: Cleanliness, staff & service, property conditions & facilities

My room was not available at check in. First I was told that I had no booking and then I was told that I was checking in too late (11pm) despite the fact I pre-paid the room on Expedia Expedia was great; they offered to help find another room in town and rebated the money for the Palm Beach the next morning. Advice is to confirm with the property before you depart on vacation that your room is held; which typically should not be necessary

Stayed 1 night in Dec 2018

8/10 Good

Calvin

29 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serenity

A relaxing place with a great garden on the edge of the lake with a breathtaking view

Stayed 3 nights in Dec 2018

10/10 Excellent

Benhilda

6 Nov 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hidden gem of paradise

This place is totally paradise as per name. The location, hospitality of staff who can not do enough for you is amazing. This made the holiday special and truely memorable . Will highly recommend to couples who want a fantastic ambience and recharge their batteries in a romantic setup. We will DEFINATELY be back.....Thank you

Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

22 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect oasis

Apparently around for 16 years and prefected as a lovely Oasis right on the water, minutes from a few great local restaurants.

Stayed 1 night in Aug 2018

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