Title: Emerald Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=2598719&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Emerald Hotel This eco-certified hotel combines nature-inspired luxury with convention center convenience, offering travelers a sustainable retreat in a prime location. ## Photo gallery for Emerald Hotel ![Executive Suite, River View | Premium bedding, pillow-top beds, desk, blackout curtains - Emerald Hotel (Gisborne)](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/d21d9054.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Suite, River View | Premium bedding, pillow-top beds, desk, blackout curtains - Emerald Hotel (Gisborne)](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/c3d68d55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels - Emerald Hotel (Gisborne)](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/acee51f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Emerald Hotel (Gisborne)](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/11b96a0e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool, pool umbrellas, pool loungers - Emerald Hotel (Gisborne)](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/f322f110.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Connected to the convention center, Emerald Hotel offers an eco-friendly stay with practical amenities. Guests enjoy a seasonal pool, business center, WiFi, easy luggage storage, a sunlit terrace, and consistently helpful staff. ## Reviews 8.0 Very good ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Business services - Housekeeping £78 includes taxes & fees 4 Mar - 5 Mar ## Room options ### Check availability for these dates Tonight [Feb 28 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 1 - Mar 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 6 - Mar 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 13 - Mar 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Suite, 1 King Bed ![Premium bedding, pillow-top beds, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/125c95ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 King Bed 8.0 Very good 33 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu Premium bedding Separate bedroom Pillow-top bed - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Executive Suite, Pool View ![Premium bedding, pillow-top beds, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/9696136f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, Pool View 7.6 Good 16 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu Blackout curtains Pillow-top bed Premium bedding - Sleeps 4 - 1 King Bed OR 2 Single Beds ### View all photos for Executive Suite, River View ![Premium bedding, pillow-top beds, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/9696136f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, River View 8.4 Very good 15 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu Blackout curtains Pillow-top bed Premium bedding - River view - Sleeps 4 - 1 King Bed OR 2 Single Beds ### View all photos for Junior Suite ![Premium bedding, pillow-top beds, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/6a3f8217.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.0 Wonderful 7 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu Blackout curtains Pillow-top bed Premium bedding - Sleeps 2 - 1 King Bed ### View all photos for Executive Apartment ![Executive Apartment | Premium bedding, pillow-top beds, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/4596f64c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu Blackout curtains Pillow-top bed Premium bedding - Sleeps 5 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGisborne-Hotels-Emerald-Hotel.h2598719.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGisborne-Hotels-Emerald-Hotel.h2598719.Hotel-Information) ## About the area Located on a river, Emerald Hotel is in Gisborne Central neighbourhood and is connected to the convention centre. Tairawhiti Museum and East Coast Museum of Technology are cultural highlights, and some of the area's activities can be experienced at Longbush Wines and Gisborne Harbour. Gisborne i-SITE Mini Golf and Titirangi Reserve are also worth visiting. Discover the area's water adventures with kayaking, windsurfing and sailing nearby, or enjoy the great outdoors with ecotours. [Visit our Gisborne travel guide](https://www.expedia.co.uk/Gisborne.dx1327) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-38.66783%2C178.02770&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QxQlKhiR4T0psBCURwQ6qZxAX2Q=) 13 Gladstone Road,Gisborne 4040, Gisborne, 4040 ### What's nearby - Gisborne Wine Centre 5 min walk \- 0.3 miles - Gisborne Harbour 6 min walk \- 0.4 miles - Tairawhiti Museum 8 min walk \- 0.5 miles - Kaiti Hill 11 min walk \- 0.6 miles - Eastwoodhill Arboretum 17 min walk \- 1.0 mile ### Getting around - Gisborne (GIS) 7 min drive ### Restaurants - Burger King 10 min walk - Curbside Kitchen 2 min drive - Tatapouri Fishing Club 5 min walk - Columbus 9 min walk - Raglan Roast 8 min walk ## About this property ### Emerald Hotel Luxury hotel located in Gisborne Central Emerald Hotel provides amenities, such as a terrace and a business centre. Guests can connect to free in-room WiFi. Other perks include: - A seasonal outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - An electric car charging station, a front desk safe and luggage storage - Meeting rooms, a lift and smoke-free property - Guest reviews speak highly of the helpful staff Room features All guest rooms at Emerald Hotel feature perks, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and air conditioning. More amenities include: - Pillowtop mattresses and free cots/infant beds - Bathrooms with separate baths/showers and free toiletries - 40-inch flat-screen TVs with digital channels - Coffee/tea makers, daily housekeeping and desks ### Awards and affiliations Eco-certified property This property participates in Qualmark Sustainable Tourism Business Award – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![1 Bedroom Suite | Terrace/patio](https://images.trvl-media.com/lodging/10000000/9630000/9625600/9625565/2b7cc890.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Waikanae Beach Motel Awapuni - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 8.6 Excellent 367 reviews £65 includes taxes & fees 17 Mar - 18 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=9625565&PinnedHotelID=9625565&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9630000/9627200/9627200/19788086.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pacific Harbour Motor Inn, Gisborne Gisborne Central - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 9.2 Wonderful 554 reviews £83 includes taxes & fees 17 Mar - 18 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=9627200&PinnedHotelID=9627200&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3540000/3533900/3533858/334e71c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Portside Hotel Gisborne Central - Pool - Kitchen - Parking included - Free Wi-Fi 9.0 Wonderful 437 reviews £100 includes taxes & fees 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=3533858&PinnedHotelID=3533858&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/5000000/4780000/4776900/4776884/20432925.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Captain Cook Motor Lodge Awapuni - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 559 reviews £68 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=4776884&PinnedHotelID=4776884&HadPinnedHotel=true®ionId=-1&adults=2) ![Compact Queen Studio | Individually furnished, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/5000000/4040000/4032500/4032406/b096be8a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bella Vista Gisborne Te Hapara - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping 8.8 Excellent 213 reviews £80 includes taxes & fees 14 Mar - 15 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=4032406&PinnedHotelID=4032406&HadPinnedHotel=true®ionId=-1&adults=2) ![1 Bedroom Suite | Mountain view](https://images.trvl-media.com/lodging/4000000/3290000/3281400/3281398/b43cdbac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Beach Wainui Wainui - Parking included - Free Wi-Fi - Laundry room - Housekeeping 9.0 Wonderful 166 reviews £96 includes taxes & fees 16 Mar - 17 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=3281398&PinnedHotelID=3281398&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby](https://images.trvl-media.com/lodging/10000000/9630000/9624400/9624326/908ec8e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motel Oasis, Gisborne Tamarau - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 495 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=9624326&PinnedHotelID=9624326&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Villa | Terrace/patio](https://images.trvl-media.com/lodging/3000000/2230000/2220200/2220158/a9888c35.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tudor Park Motel Lytton West - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 9.2 Wonderful 222 reviews £73 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=2220158&PinnedHotelID=2220158&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Triple Room, Multiple Beds | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1120000/1110100/1110064/e368abc6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Colonial on Gladstone Te Hapara - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 8.4 Very good 71 reviews £81 includes taxes & fees 9 Mar - 10 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=1110064&PinnedHotelID=1110064&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/14000000/13300000/13291800/13291800/ecb4e413.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Senator Motor Inn Gisborne Central - Parking included - Free Wi-Fi - Air-conditioning - Breakfast available 9.4 Exceptional 158 reviews £120 includes taxes & fees 9 Mar - 10 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=13291800&PinnedHotelID=13291800&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2598719,9625565,9627200,3533858,4776884) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Height restrictions apply for on-site parking - Free covered self parking on site - Limited on-site self parking - Onsite parking includes off-street options ### Things to do - Seasonal outdoor pool ### Family friendly - In-room cot - Seasonal outdoor pool ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) ### Business services - Business centre - Conference space - Meeting rooms ### Outdoors - On a river - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 3 floors - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free cot - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Towels provided ### Entertainment - 40-inch flat-screen TV with digital channels ### Food and drink - Coffee/tea maker ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 8:00 PM Minimum check-in age - 18 ### Check-out Check-out before 10 AM ### Special check-in instructions The property charges 3 per cent for credit card payments The front desk is open daily from 8:00 AM - 8:30 PM Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in At check-in, guests must provide a record of full COVID-19 vaccination COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: NZD 150.00 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Credit card charges are subject to a surcharge of 3 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from November to March The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply ### National rating Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand. ### Property is also known as Emerald Gisborne Emerald Quality Hotel Gisborne Quality Emerald Gisborne Quality Hotel Emerald Quality Hotel Emerald Gisborne Quality Hotel Gisborne Emerald Hotel Gisborne Emerald Hotel Hotel Emerald Hotel Gisborne Emerald Hotel Hotel Gisborne ## Frequently asked questions ### Does Emerald Hotel have a pool? ### How much does it cost to stay at Emerald Hotel? ### Is Emerald Hotel pet-friendly? ### How much is parking at Emerald Hotel? ### What time is check-in at Emerald Hotel? ### What time is check-out at Emerald Hotel? ### Where is Emerald Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Emerald Hotel Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.0 Location ### 8.2 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 314 8 - Good 291 6 - Okay 127 4 - Poor 61 2 - Terrible 22 ## Reviews ### 10/10 Excellent #### nicholas 11 Dec 2025 Liked: Cleanliness, property conditions & facilities Nice spot, handy to everything ##### nicholas Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Julia 29 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Friendly staff, spacious clean room, central. ##### Julia Stayed 1 night in Nov 2025 ### 8/10 Good #### Stephen 9 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Hotel was quiet, clean and rooms were large. ##### Stephen Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jeanean 29 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money ##### Jeanean Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Ebony 20 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Quiet and the running water from the pool made it feel like we were far away ##### Ebony Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Joelene M 29 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Always enjoy staying at the emerald nice cosy blackout rooms and nice pool. ##### Joelene M Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Fiona 3 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was spotless and very big. Despite being the noisy room overlooking the street we had no issues with it. My only concern, lovely and friendly as they were was room service was too early and they walked in too soon to get to the door. A simple sign on the door to say we didnt need it would have helped. We would happily stay again. ![Walk along the riverside](https://a.travel-assets.com/ugc/hotel-reviews/a2634f6e-49fa-4d87-bc76-8988b22cb17f-1770120204411.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Walk along the riverside](https://a.travel-assets.com/ugc/hotel-reviews/bccc02ce-f252-4072-98e5-84c4f9e31cca-1770120204641.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Walk along the riverside](https://a.travel-assets.com/ugc/hotel-reviews/e05c2849-3e1b-4499-91d7-b72468e2f251-1770120206412.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Fiona Stayed 7 nights in Jan 2026 ### 8/10 Good #### Niamh 9 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Central location, reasonably priced, very clean and spacious rooms. ##### Niamh Stayed 1 night in Sep 2025 ### 8/10 Good #### Richard 7 Jan 2026 Liked: Amenities Disliked: Cleanliness First room was not cleaned properly. The second room was a lot better and ideal for me and me whānau. The receptionist was a great help! ##### Richard Stayed 1 night in Jan 2026 ### 10/10 Excellent #### wang 14 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated! ##### wang Stayed 1 night in Dec 2025 ### 6/10 Okay #### Tina 6 Jan 2026 Liked: Amenities, property conditions & facilities Disliked: Cleanliness Staff courteous. Room looked nice. One bed I was unsure if it had been made with fresh sheets. Fridge had nit been cleaned out from previous guest. Mismatched crockery and cutlery. Would have expected better for the cost ##### Tina Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Evaine 28 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Balcony view was AMAZING!! STAFF were friendly..2 bedroom apartment was big enough for my 3 kids & very tidy!!! Thanks Emerald Hotel we will be back!!! \*\*\*\*star rating!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/00914b6a-6fe9-4087-aab1-fb28ecf0337e-1761613980040.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f5c11c4f-9e41-404b-b74d-32279ed303d8-1761613981084.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/127d5b00-d376-465c-87a5-ad7ccd767b7b-1761613980919.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Evaine Stayed 2 nights in Oct 2025 ### 8/10 Good #### Andrew 2 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space ![](https://a.travel-assets.com/ugc/hotel-reviews/8dd558d7-06e4-4192-b6b7-9c41ec973f06-1756798689218.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/331d929b-c742-4c00-8088-7abf840ec18d-1756798680655.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/69acf21e-b123-4efb-9586-9886a469e0bd-1756798689686.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/60561152-ddc0-4cf0-9f5c-59908f9e7b37-1756798685575.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrew Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Bryce 20 Dec 2025 Liked: Cleanliness Disliked: Amenities Shower leaking onto floor, towels used to mop up but not replaced. No coffee sachets on arrival however replenished after a phone call to advise. Kettle not working but again replaced. Room very tired and in need of a refresh but staff very helpful and polite. Pity no restaurant facilities. ##### Bryce Stayed 2 nights in Dec 2025 ### 8/10 Good #### Jeneene 25 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great. ##### Jeneene Stayed 1 night in Oct 2025 ### 10/10 Excellent #### ROCHELLE 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved my stay alway a pleasure rooms are tidy staff are friendly and love the pool ##### ROCHELLE Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Rochelle 26 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also ##### Rochelle Stayed 1 night in May 2025 ### 8/10 Good #### Amanda 27 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!! ##### Amanda Stayed 1 night in May 2025 ### 2/10 Terrible #### Lisa 14 Sept 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The location is great ##### Lisa Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Moana 21 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others. ##### Moana Stayed 1 night in May 2025 ### 8/10 Good #### Leanne 10 May 2025 Liked: Cleanliness, staff & service A lot cleaner than i thought as read the reviews. I would stay again ##### Leanne Stayed 2 nights in May 2025 ### 8/10 Good #### ? 28 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is spacious and the location is good. The staff is friendly. ##### ? Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Chris 8 Dec 2024 High recommends for who want to stay overnight as the room is spacious n quiet. ##### Chris Stayed 1 night in Dec 2024 ### 6/10 Okay #### Anneliza 28 Dec 2025 Liked: Amenities Disliked: Cleanliness, property conditions & facilities Unfortunately, our stay had several issues. Parking was very poor, and the room was extremely noisy. Not all curtains were present, which affected privacy. There were also belongings left behind from the previous occupants, and the bath was extremely dirty—we had to clean it ourselves, and the cloth turned brown. The plunge still contained half-made coffee from a previous guest. Additionally, the room window would not close due to something being stuck in it, which we had to fix ourselves. On a positive note, the staff were generally friendly, especially the older male porter, who was very helpful and pleasant. ##### Anneliza Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Pou 6 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities loved it - staff was amazing and accomodating for an early check in 10/10 ##### Pou Stayed 2 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Hotel Roses Platja](https://www.expedia.co.uk/Roses-Hotels-Hotel-Prestige-Coral-Platja.h598319.Hotel-Information) > > [Cypress Inn](https://www.expedia.co.uk/Carmel-Hotels-Cypress-Inn.h10088957.Hotel-Information) > > [5 Star Hotels in Phnom Penh](https://www.expedia.co.uk/5Star-Phnom-Penh-Hotels.s50-0-d6191801.Travel-Guide-Filter-Hotels) > > [Hotels in London](https://www.expedia.co.uk/London-Hotels.d178279.Travel-Guide-Hotels) > > [Hotels near Fadil Vokrri Stadium](https://www.expedia.co.uk/Fadil-Vokrri-Stadium-Hotels.0-l553248635969766525-0.Travel-Guide-Filter-Hotels) > > [marriotthotelsresorts Hotels in Cotswold](https://www.expedia.co.uk/Cotswold-Charlotte-Hotels-Marriott-Hotels-Resorts.0-n92802-0--bMarriottHotelsResorts.Travel-Guide-Filter-Hotels) > > [Chalets Sinaia](https://www.expedia.co.uk/Sinaia-Chalets.d601991-aaChalets.Travel-Guide-Accommodation) > > [Gosfield House Hotel](https://www.expedia.co.uk/London-Hotels-Gosfield-House-Hotel.h27588658.Hotel-Information) > > [Hotels in Ballinamallard](https://www.expedia.co.uk/Ballinamallard-Hotels.d3000444409.Travel-Guide-Hotels) > > [Perrymans Georgeham 3 bed / Sleeps 6](https://www.expedia.co.uk/Braunton-Hotels-Perrymans-Cottage-4-Bedrooms-Sleeps-9.h36170353.Hotel-Information) ### Flights > [Flights from Kathmandu (KTM) to Hanoi (HAN)](https://www.expedia.co.uk/lp/flights/ktm/han/kathmandu-to-hanoi) > > [Flights from Birmingham (BHX) to Zanzibar Town (ZNZ)](https://www.expedia.co.uk/lp/flights/bhx/znz/birmingham-to-zanzibar) > > [Flights from Birmingham (BHX) to Larnaca (LCA)](https://www.expedia.co.uk/lp/flights/bhx/lca/birmingham-to-larnaca) > > [Flights from London (LON-All Airports) to Agadir (AGA-Al Massira)](https://www.expedia.co.uk/lp/flights/lon/aga/london-to-agadir) > > [Flights from Ulceby (HUY) to Forest (GCI)](https://www.expedia.co.uk/lp/flights/huy/gci/hull-to-guernsey) ### Activities ### Packages > [Central Bulgaria Holidays](https://www.expedia.co.uk/Central-Bulgaria.d6050206.Holidays-City-Breaks) > > [Tokyo Disneyland®](https://www.expedia.co.uk/Tokyo-Disneyland-Maihama.d503084.Attraction) > > [Playa de las Americas Holidays](https://www.expedia.co.uk/Playa-De-Las-Americas.d182363.Holidays-City-Breaks) > > [Santa Cruz Island Holidays](https://www.expedia.co.uk/Santa-Cruz-Island.d6053670.Holidays-City-Breaks) ### General > [Visit Norden](https://www.expedia.co.uk/Norden.dx6050609) > > [Visit Skala Oropou](https://www.expedia.co.uk/Skala-Oropou.dx3000427340) > > [Visit Porthcawl](https://www.expedia.co.uk/Porthcawl.dx177962) > > [Visit Poitiers](https://www.expedia.co.uk/Poitiers.dx2799) ---