Geropotamos Holidays from £451

Beautiful property and excellent staff. There was so much to love, but as others have mentioned

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

We were late getting in but the driver remained until we made it. The hotel was a short drive from the airport. We received a nice greeting from the staff. Check in was personalized and speedy. They presented some snacks and beverages were available. We were escorted to our room, which overlooked an Infinity water feature, a beautiful view of the sea and it was CLEAN. Dinner and Breakfast provided a wonderful variety of Greek dishes. A/C was available but the Sea breeze kept us very comfortable thru the night.

I didn't understand I would essentially had no view. I was only 1 night so it wasn't a big deal but if I'd have stay longer, I would have insisted on a different room.