Customer service was very good, friendly staff, clean room and comfortable. The fridge did not keep anything cold, or cool for that matter. The A/C couldn't get down to 65 at night, and lost hot water the second and third night. Got in each night after work about 9 + pm, so no I didn't call about anything, just wanted to sleep. I did mention these things to the gal at the service desk, when I checked out, she said something about adding points somewhere, I don't know what that was all about