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Response from Katarina - reservation on 26 Sept 2018
Dear Steve,
thanks a lot for your feedback.
We are delighted having you here for few nights and hope to see you soon again.
Looking forward to your new reservation
Yours sincerely
Katarina - reservation
From the delicious meals to the excellent customer service, we felt that we were had boarded a luxurious ocean cruise and rather than checked into a hotel in the Alps. One can walk to hiking trails and jump on the cable cars directly from the hotel. Gerlos is a tiny tourist village filled with only hotels and restaurants, but there is a decent supermarket for grabbing drinks and snacks. Overall, a wonderful hotel with a very helpful staff (many thanks to Katrina for her suggestions and welcoming personality!).
Jeff
Stayed 3 nights in Aug 2017
Dear Jeff,
thank you so much for your great feedback.
We are very delighted having you here and providing you with our best services and would like to do this again.
Grap friends of you and come back into our hotel ... to chill, enjoy the nature and have beautiful time here with us.
Many regards also from Katarina - she would be happy to meet you soon again.
Yours sincerely
Family Hollaus with Traumhotel Team
Fijn hotel met vriendelijke staf, prima voorzieningen en op korte loopafstand van de skilift. Hoge kwaliteit van de kamers en maaltijden. We komen terug!
Echt superrrr hotel, netheid 10, vriendelijkheid 10, eten 10, hygiene 10, teveel om op te noemen, enige nadeel voor mij warme kamers, zeker aan te raden, top
Was ein tolles Hotel!
Man fühlt sich wirklich wie ein VIP, so lange man im Traumhotel ist. Wirklich jeder einzelne Mitarbeiter ist super nett und versucht jeden einzelnen Wunsch von den Lippen abzulesen.
Dazu kommt das grandiose Essen und die super gemütlichen Zimmer. Im Freundes- und Familienkreis habe ich das Hotel bereits weiterempfohlen und ich werde auch wieder hin fahren!
Echt alles is perfect hier. Al veel gereisd maar dit hotel behoord echt tot mijn favorieten! De locatie tov de piste is super, personeel ontzettend vriendelijk en het eten is werkelijk fantastisch!
Verified traveller
Stayed 4 nights in Feb 2019
Response from Katarina - reservation on 16 Mar 2019
Dear guests,
thanks a lot for your feedback and positive words.
We are delighted to provide you with our best services anytime again.
Feel free to come back to us with new request :)
Looking forward to meet you soon again
Yours sincerely
Fantastisk hotel med fantastisk beliggenhed. Hotellet ligger lige overfor en af kabineliftene i Gerlos.
Maden er i en klasse for sig - super godt !
Jens
Stayed 3 nights in Jan 2019
Response from Katarina - reservation on 6 Feb 2019
Our dear guests,
thank you so much for your great feedback. We are more than delighted having such a guests like you and we really hope to meet you soon again.
Should you plan your next holiday, don´t hesitate to contact us again.
Once again THANKS A LOT and very kind regards from whole Traumhotel Alpina Team.
Yours sincerely
Family Hollaus & Traumhotel Alpina Team
Ein sehr schönes Hotel, welches alles für einen wunderschönen Urlaub in den Bergen bietet. Insgesamt fehlt noch das i-Tüpfelchen an Service und Aufmerksamkeit um den Preis zu Rechtfertigen
Nemt at bo familie med 2 børn i suiten, da der er meget plads og 2 badeværelser. Spa området er stort og super luksus med både sauna, tyrkisk bad og 2 forskellige dampbade, det var godt at gå i spaen efter en lang dag på ski. 100 meter fra hotellet er en kabinelift op midt i skiområdet, så hotellet ligget godt til ski, men der sker ikke særlig meget i byen Gerlos. Hotellet har en virkelig god restaurant og hyggelig bar, hvor børn/unge også er velkomne.
Super aardig personeel, badkamers zijn zeer klein en gedateerd.
Richard
Stayed 3 nights in Jan 2018
8/10 Good
gastone
23 Aug 2017
Liked: Cleanliness, staff & service, room comfort
agrodolce
tutto bene ma due episodi non mi hanno soddisfatta.
Mi accorgo solo ora che non ci è stata assegnata la camera che avevamo prenotato, la deluxe double room . La nostra non era male ma non all'altezza di quella prenotata.
In secondo luogo al momento del pagamento abbiamo chiesto di poter usufruire della piscina a pagamento e va bene ma il lunch non era compreso nonostante non avessimo pranzato a quello del Venerdì essendo arrivati dopo la chiusura. Arrivando dall'Italia abbiamo accumulato un ritardo. Al'hotel nn sarebbe costato nulla mnetre a noi hanno chiesto € 90 con piscina e lunch. Al che abbiamo rinunciato strappando € 15 per persona per la sola piscina e nemmeno l'uso della spa che apre alle 15.00. Alle tre abbiamo lasciato l'hotel.
Ritengo che si potesse accontentare il cliente considerato che l'hotel era anche quasi vuoto e i l cibo preparato e considerato anche che abbiamo comprato caffè, acqua e bevande al tavolo durante tutto il soggiorno.
Non so se ritorneremo.
Excellente cuisine, super Spa, et proximité nature
Hôtel en pension complète, situé au pied des pistes de rando, et au départ de pistes pour courir ou pour trek. Cuisine saine et très bonne, accueil chaleureux et service irréprochable. Le Spa est exceptionnel!
et le Yoga est de très grande qualité, avec une prof exceptionnelle.
Très bon séjour dans cet hôtel familial.
Excellent accueil, chambre à la propreté irréprochable, superbes équipements (piscine intérieure, jacuzzi, sauna, hamam) et restauration vraiment au top.
Wir haben den Aufenthalt im Hotel Alpina sehr genossen. Die Gastfreundschaft des Personals war hervorragend. Unser Zimmer und der Wellnessbereich des Hotels haben uns sehr gut gefallen. Das Essen war ebenfalls auf hohem Niveau.