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Reviews of ibis Geneve Centre Nations

3 out of 5
ibis Geneve Centre Nations
Rue De Grand Pre 33-35, Geneva, GE

Reviews

8.6

Excellent

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 418 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We stayed here on business for 2 nights and unfortunately wouldn’t return. There were only 3 sockets in the room (2 French and 1 Euro) and they were situated no where near the bed which made it difficult to charge anything without having to get up and down! The breakfast (19 Swiss francs each) was awful, cold scrambled egg, not enough choice and coffee machine wasn’t working properly (left for the day hungry). Whilst it is a clean hotel and location is ok (still a fair walk to the centre) the beds and pillows were so uncomfortable I did not sleep well at all on either night. If we return to Geneva this wouldn’t be my first choice of hotel.
Stayed 2 nights in May 2024

6/10 Okay

Sophia

Liked: Staff & service, property conditions & facilities
Provide tea and water change dirty linen
Stayed 4 nights in Apr 2024
Response from Christian / Front Office Manager on 29 Apr 2024
Dear Sophia, thank you for your feedback. We will address the issues you raised promptly. Please note that we provide complimentary tea and water in the rooms. Additionally, dirty linen is changed daily as part of our housekeeping policy. We appreciate your comments. Christian / Front Office Manager

6/10 Okay

Jean

Business traveller
There was little or no service offered. No offer of help. Staff was harried therefore rude in responses.
Stayed 5 nights in Apr 2024
Response from Christian / Front Office Manager on 25 Apr 2024
Dear Jean, we apologize for the lack of service during your stay. We aim to provide assistance promptly and with a friendly attitude. Your feedback will help us improve. Thank you for bringing this to our attention. Christian / Front Office Manager

10/10 Excellent

Elias, McDonough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget style and central to major attractions in Geneva. Highly recommended for solo travelers and couples
Stayed 2 nights in Apr 2024
Response from Christian / Front Office Manager on 29 Apr 2024
Dear Elias,Thank you for your pleasant review, we are happy to know that you had a good experience. We hope to see you again in our hotel.Sincerely,Christian / Front Office Manager

6/10 Okay

Victoria, Glasgow

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Advertised that they provide a city travel pass but they do not. The room was outdated with no usb points, very noisy from neighbouring rooms and warm as it was 22 degrees as the air con did not work.
Stayed 1 night in Mar 2024
Response from Christian / Front Office Manager on 26 Mar 2024
Dear Victoria, we apologize for the inconvenience you faced. Please note that our rooms do not have USB points, and the temperature is set centrally. We appreciate your feedback and will strive to improve. Kind regards, Christian / Front Office Manager

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel which was within easy walking distance from the train station (8 mins). It was very clean, secure and the all of the staff were absolutely brilliant!
Stayed 4 nights in Feb 2024
Response from Christian / Front Office Manager on 22 Feb 2024
Thank you for your positive review, Colin! We appreciate your kind words about our hotel. We are glad to hear that you found our location convenient and our staff brilliant. Providing a clean and secure environment is our priority. We look forward to welcoming you back in the future.

10/10 Excellent

Dylan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem in Geneva with the perfect mix of luxury and effective cost, staff with amazing staff and comfortable rooms
Stayed 6 nights in Jan 2024
Response from Christian / Front Office Manager on 11 Feb 2024
Dear Dylan, thank you for your kind review of ibis Genève Centre Nations. We appreciate your positive feedback regarding our hotel's mix of luxury and cost-effectiveness, as well as our attentive staff and comfortable rooms. Your satisfaction is our top priority. We look forward to welcoming you back in the future. Best regards, Christian / Front Office Manager

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geneva Winter 2024
One night in Geneva to sightsee was really nice at this hotel. Staff was friendly and hotel was nice. There are several hubs for transportation including a bus stop right outside.
Stayed 1 night in Jan 2024
Response from Christian / Front Office Manager on 11 Feb 2024
Dear Viviana, thank you for choosing ibis Genève Centre Nations for your recent stay in Geneva. We appreciate your kind words about our friendly staff and convenient location. It was a pleasure to have you as our guest, and we hope to welcome you back in the future. Best regards, Christian / Front Office Manager

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thomas / Room Division Manager on 19 Jan 2024
Dear Eli,Thank you for this rate,Best regards,

8/10 Good

Sergio

Liked: Staff & service
Disliked: Amenities
Breakfast should get an upgrade
Stayed 4 nights in Dec 2023
Response from Thomas / Assistant Manager on 4 Jan 2024
Dear Sergio,Many thanks for your rate and taking time to give us your feedback, we are sorry for the breakfast buffet.Best regards,

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thomas / Assistant Manager on 4 Jan 2024
Dear Stuart,Many thanks for your rate,Best regards,

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thomas / Room Division Manager on 21 Dec 2023
Dear Pradeep,Many thanks for your rate,Best regards,

8/10 Good

Oonagh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very nice front desk staff! Nice lobby area, good to work in. Bedrooms very basic.
Stayed 1 night in Dec 2023
Response from Thomas / Room Division Manager on 21 Dec 2023
Dear Oonagh,Thank you for your rate and your comment,Please don't hesitate to come back,Best regards

2/10 Terrible

Syed Amir

Business traveller
Liked: Cleanliness
Not the best option.
Stayed 3 nights in Nov 2023
Response from Thomas / Room Division Manager on 18 Dec 2023
Dear Syed Amir,We are sorry if our service didn't met your expectation.At least we want to thank about your feedback and we really hope welcoming you in the future if you wan to come back.Best regards,

10/10 Excellent

CARMEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel, beds a bit at soft. Good service.
Stayed 2 nights in Nov 2023
Response from Thomas / Room Division Manager on 5 Dec 2023
Dear Carmen,Many thanks for your rate and your very nice comment,Don't hesitate to come back visit us,Best regards,

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Thomas / Room Division Manager on 30 Nov 2023
Dear Gabriela,Many thanks for your rate,Best regards,

10/10 Excellent

Helienne

Stayed 1 night in Nov 2023
Response from Thomas / Room Division Manager on 22 Nov 2023
Dear Helienne,Thank you for your rate,Best regards,

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff!
Stayed 3 nights in Nov 2023
Response from Thomas / Room Division Manager on 22 Nov 2023
Dear Miriam,Many thanks for your feedback and your kind words about the staff, We hope seeing you very soon,Best regards,

6/10 Okay

Kemraj

Business traveller
Close to UN and shopping areas
Stayed 7 nights in Oct 2023
Response from Thomas / Room Division Manager on 22 Nov 2023
Dear Kemraj,Thank you for your feedback and your time in our hotel,Best regards,

6/10 Okay

Marlene

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel is well located with the bus line 8 just steps away. Dined both at the hotel (which was fair) and nearby Vietnamese restaurant (which was excellent). Room was fine, with a couple exceptions. My blinds were not operable so room was consistently dark. Also, room was seldom serviced. No service on day 2, only towel change days 3 and 4, full cleaning day 5. Part of the problem was the installed bottle of body/hair wash was nearly empty from my arrival and ran out quickly, forcing me to find an alternative. (Bottle was filled on day 5 during full service.). Irons are only available in designated rooms on floors 1 and 8 and the front desk gave me the incorrect location. Overall well priced for Geneva, clean and safe so cannot complain too much.
Stayed 4 nights in Oct 2023
Response from Thomas / Room Division Manager on 22 Nov 2023
Dear Marlene,Thank you to give us your feedback,We hope that we gave you a nice experience in our hotel and we really hope welcoming you in the future,Don't hesitate to come back,Best regards,

6/10 Okay

bahaa

Travelled with partner
Clean and good location
Stayed 1 night in Oct 2023
Response from Thomas / Room Division Manager on 13 Nov 2023
Dear Bahaa,Many thanks to taking time to give us your rate,Best regards,

6/10 Okay

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Thomas / Room Division Manager on 27 Oct 2023
Dear Ruth,Many thanks to taking time to give us your rate,Best regards,

6/10 Okay

Kenneth, Monterey

Stayed 6 nights in Oct 2023
Response from Thomas / Room Division Manager on 13 Nov 2023
Dear Kenneth,Thank you to give us your feedback,Best regards,

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but only the basics!
When we arrived at the hotel, they were in the process of dealing with a fire alarm. After the check-in, which went very smoothly, the elevator was still not in operation. It seemed to take , whomever was in charge, too long to get the elevators working. People who were checking in before us & people that were checking out, were inconvenienced & the person in charge was not thoughtful enough to say, go have a free drink at the bar until I fix this or some other type of meaningful comp. The hotel is very basic, no kettle, cups, tea, coffee etc., however we were able to get hot water at the bar for our own tea & coffee. There was only 1 bath towel per person & no hand towels. Face cloths don't seem to exist anywhere in Europe. There was a microwave near the bar in the lobby for heating & not cooking food. On the positive side, the bed was very comfortable, the shower was awesome, the hot water was instantaneous, the air conditioner worked fine & we had a buffet breakfast there, which had some hot food even though when asked, the desk clerk said it was only continental.
Stayed 2 nights in Oct 2023
Response from Thomas / Room Division Manager on 24 Oct 2023
Dear Tim,Firsr thank you to choose our hotel for your stay in Geneva.We are sorry for the lift, because when we have an alarm at the hotel, automatically the lift stop working and yes you agree for the next time we will offer a free drinks at the bar.I hope you will come back visit us and we stay at your disposal,Best regards,

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 3 people in our room and we couldn’t move around.
Stayed 1 night in Oct 2023
Response from Thomas / Room Division Manager on 19 Oct 2023
Dear Catherine,Thank you for taking time to give us your feedback,Best regards

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Thomas / Room Division Manager on 16 Oct 2023
Dear Alexandre,Many thanks for your rate,Best regards

6/10 Okay

Nital

Liked: Cleanliness
It’s ok AC has min set is very higher
Stayed 2 nights in Oct 2023
Response from Thomas / Room Division Manager on 16 Oct 2023
Dear Nital,Thank you for your feedback and we are sorry for the temperature in the room.Best regards,

8/10 Good

Ebrahim

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Thomas / Room Division Manager on 12 Oct 2023
Dear Ebrahim,Many thanks for your rate,Best regards,

10/10 Excellent

Cedric

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station, very close to several grocery stores and park
Stayed 4 nights in Sep 2023
Response from Thomas / Room Division Manager on 31 Oct 2023
Dear Cedric,Many thanks for your feedback and your rate,We are glad because you enjoy the location and the garden around the hotel,Best regards,

10/10 Excellent

DIANNE

Liked: Cleanliness, staff & service, property conditions & facilities
The property was perfectly situated to see everything! We even walked our bags to catch the train! So easy!!
Stayed 2 nights in Sep 2023
Response from Thomas / Room Division Manager on 12 Oct 2023
Dear Dianne,Thank you for your feedback and for choosing our hotel for your stay,It was a pleasure to welcoming you and we hope seeing you soon as possible,Best regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Thomas / Room Division Manager on 11 Oct 2023
Dear Matthew,Many thanks for your feedback,Best regards,

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for a short stay
This ibis was recommended to us by a friend who previously stayed here. The location is ideal for a short stay in Geneva. There's a well serviced bus stop a minute from the hotel (Bus route No. 8). The reception staff were welcoming and helpful with our questions during this stay. Checking in was quick and efficient. Our room faced onto the street but was quiet and clean. Fresh drinking water is available at reception daily and the hotel uses bamboo cups. We didn't avail of food as we had other plans so I cannot comment on this aspect. I would happily stay here again based on my experience during this visit.
Stayed 2 nights in Sep 2023
Response from Thomas / Room Division Manager on 27 Sept 2023
Dear Sheila,Many thanks for your feedback and the kindness of your comment.It was a pleasure to welcoming you and we are ready for the next stay.Best regards,

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and everything we could ask for
the staff was very patient with holding bags prior to and following check in/out
Stayed 1 night in Sep 2023
Response from Thomas / Room Division Manager on 27 Sept 2023
Dear Roger,Thank you for your feedback and the nice words about our hotel. Feel free to come back when you want,Best regards,

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Thomas / Room Division Manager on 27 Sept 2023
Dear Jan,Many thanks for your rate,Best regards,

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Thomas / Room Division Manager on 27 Sept 2023
Dear Jan,Many thanks for your feedback,Best regards,

10/10 Excellent

CHI KHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great staffs
Stayed 1 night in Jul 2023
Response from Thomas / Room Division Manager on 27 Sept 2023
Dear Chi Kheng,Many thanks for your feedback and your words about the staff.We hope welcoming you in the future.Best regards,

10/10 Excellent

polina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 4 nights in Aug 2023
Response from Thomas / Room Division Manager on 4 Sept 2023
Dear Polina,Thanks for your nice words about the hotel,We hope welcoming you in the future,Best regards,

8/10 Good

Jan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The staff was very accommodating and always nice, always willing to help and in fact is the only reason for an overall The room was clean when I arrived and was visited by the housekeeping daily with all the usual things like doing bed, picking out rubbish etc., however, a better job could had been done at vacuuming during the stay as over the course of just two days, clumps of dust started to accumulate on the floor. The room was a standard and albeit a bit bear, it was alright. The only thing I'd really welcome and that is actually very common in such kind of hotels is at least a cattle. As far as the bathroom goes, I had to readjust the sealing of the shower doors just not to flood the whole bathroom (I could have called the desk, but it was such a minor thing to do). The silicone between the tiles were a bit blackish at several points but didn't seem to be spreading enough to concern me and yet it brought the overall feeling of the bathroom a bit down.
Stayed 5 nights in Aug 2023
Response from Thomas / Room Division Manager on 4 Sept 2023
Dear Jan,Thank you for this feedback,It is always a pleasure to know that we answered to your expectation,We hope welcoming you in the future,Best regards,

8/10 Good

ERIC

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall we had a good stay. Unfortunately they appeared to be a bit short staffed when we booked in so we were delayed by an hour or so but offered us a free drink while we waited. Overall good place to stay and fairly convenient.
Response from Thomas / Room Division Manager on 25 Aug 2023
Dear Eric,Thank you for your feedback and thank you to understand that we was very busy during your check-in,We hope very happy to welcoming you,Best regards

8/10 Good

Anna

Stayed 6 nights in Aug 2023
Response from Thomas / Room Division Manager on 11 Sept 2023
Dear Anna,Many thanks for this rate,Best regards,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis review
Great hotel, good location
Stayed 1 night in Aug 2023
Response from Thomas / Room Division Manager on 31 Oct 2023
Dear David,Many thanks to taking time to give us your feedback,It was a pleasure to read your comment and we are ready for your future reservation,Best regards,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk-in distance of the old Geneva.
Stayed 2 nights in Aug 2023
Response from Thomas / Room Division Manager on 20 Aug 2023
Dear Bernard,Thanks for your rate and your feedback,Best regards,

8/10 Good

MD MOFAKKHARUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Thomas / Room Division Manager on 20 Aug 2023
Dear MD MOFAKKHARUL,Many thanks for this rate,Best regards,

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property advertises air-conditioned rooms but does not have air-conditioning. Indicates free coffee and tea in cmmon area but you have to pay for it. No Coffee and tea available in room. Understaffed and expensive in dining area.
Stayed 2 nights in Aug 2023
Response from Thomas / Room Division Manager on 20 Aug 2023
Dear Michael,Thanks for your feedback,We are sorry if we didn't answer your expectation,Best regards,

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice hotel and staff. We arrived early and they stored our luggage while we did some sightseeing. Once our rooms were ready they came and told us we could check-in and we went to the head of the line. Dinner was nice and service was great.
Stayed 1 night in Jul 2023
Response from Thomas / Room Division Manager on 18 Aug 2023
Dear Amy,We want to thank you for your comment,It is always a pleasure to read comment like yours,Best regards,

8/10 Good

Normarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Area perfect. The air conditioner its not cold.... so in summer its not cool.
Stayed 1 night in Jul 2023
Response from Thomas / Room Division Manager on 18 Aug 2023
Dear Normarie,Thank you for your comment,We are sorry for the air cooling, you agree is not working well as an A/C,Best regards,

10/10 Excellent

MARCOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice room and delicious breakfast
Stayed 2 nights in Jul 2023
Response from Thomas / Room Division Manager on 18 Aug 2023
Dear Marcos,Thank you for your feedback,It is a pleasure to know that you have a nice stay with us,Best regards,

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay at this hotel. Staff are extremely friendly and helpful. Location is idea next to a public bus that connects us to anywhere in the city. With the free transport cards provided by Geneva tourism bureau really brought us a whole range or convience.
Stayed 4 nights in Jul 2023
Response from Thomas / Room Division Manager on 18 Aug 2023
Dear Daisy,It is always a pleasure to read comment like yours,Don't hesitate to come back if you are in Geneva,Best regards,

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay. super location and great hotel
Stayed 4 nights in Jul 2023
Response from Thomas / Room Division Manager on 17 Aug 2023
Dear Roger,Many thanks for your feedback and your very nice comment about your stay with us.We hope seeing you soon as possible,Best regards,

10/10 Excellent

Martin

Stayed 1 night in Jul 2023
Response from Thomas / Room Division Manager on 28 Jul 2023
Dear Martin,Many thanks for this rate,Best regards,