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Reviews of Holiday Inn Gdansk - City Centre, an IHG Hotel

4 out of 5
Holiday Inn Gdansk - City Centre, an IHG Hotel
Chmielna 1 Street, Gdansk, Pomerania

Reviews

9.4

Exceptional

Rating 10 - Excellent. 440 out of 637 reviews" "
Rating 8 - Good. 170 out of 637 reviews" "
Rating 6 - Okay. 17 out of 637 reviews" "
Rating 4 - Poor. 7 out of 637 reviews" "
Rating 2 - Terrible. 3 out of 637 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views from the room walking distance to to all the attractions we wanted to see. It appears to be a brand new hotel and very clean
Stayed 3 nights in Mar 2024
Response from Klaudia on 2 Apr 2024
Dear Richard,thank you for choosing our hotel and your positive feedback. We are happy to hear that you enjoyed your stay. Hopefully you will be back one day.Kind regards

10/10 Excellent

Tatsiana

Stayed 1 night in Mar 2024
Response from Alicja on 18 Apr 2024
Thank you for your feedback. Hope we will se you soon again!Kind regards,Front Office

8/10 Good

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view is fantastic. Our AC didn’t work so room was a bit stuffy. Rooms are small for a family of 4. Appreciated kids being able to eat for free at breakfast. That’s was great!
Stayed 2 nights in Dec 2023
Response from Sylwia Długozima, Front Office on 4 Jan 2024
Dear Priscilla, thank you for your recent stay and your feedback. We are happy to see that you enjoyed the breakfast. I am really upset that the room was to too small for you, it was one of the biggest room in our hotel. The bigger one is only the suite. Maybe next time you will choose the suite. Kind regards, Sylwia Długozozima, Front Office

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grwat location in the heart of the city. Everywhere seems really close to the hotel. Staff are really accomodating and helpful as we had a noise issue with our room. We were moved to another area of the hotel away from the nightclub that was rather loud until 2am. Something to consider if you have a young family and had a room facing the main road. We never ate in the restaurant in the hotel, but it was always busy and staff were on hand when we required soya milk for our room. Wifi was also complimentary and fast for those that require it for work, etc. Overall we were very happy and will rebook here in the future.
Stayed 4 nights in Dec 2023
Response from Sylwia Długozima, Front Office on 5 Dec 2023
Dear Richard, thank you for your recent stay and your feedback. We are happy to see that you had a pleasant stay and enjoyed the staff. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
It’s amazing
Stayed 2 nights in Nov 2023
Response from Klaudia on 28 Nov 2023
Hello,thank you for choosing our hotel. We are glad that you enjoyed your stay with us. Hopefully see you again.Best regards.

10/10 Excellent

Iwona M

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel in the best location
Stayed 2 nights in Nov 2023
Response from Klaudia on 28 Nov 2023
Dear Iwona,Thank you for choosing our hotel for your stay. We are glad to hear that you enjoyed it. Hopefully you will visit us again in the future. Best regards.

10/10 Excellent

Dan

Stayed 5 nights in Nov 2023
Response from Patrycja Czajor, Front Office on 22 Nov 2023
Dear Elisabeth, thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our hotel. Hope you visit us again. Kind regards,

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alicja on 10 Oct 2023
Thank you for your feedback! Hope to see you soon again.Kind regards,Front Office

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern
The HI is clean and modern with friendly, efficient staff. Good location with a short walk to multiple restaurants and the old town.
Stayed 2 nights in Sep 2023
Response from Patrycja Czajor, Front Office on 5 Oct 2023
Dear Andrew, thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our location, hotel and staff. Hope you visit us again. Kind regards,

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and staff was very helpful
Stayed 2 nights in Sep 2023
Response from Natalia Kwidzińska, Front Office on 26 Sept 2023
Dear Brad, Thank you for using our services and leaving your opinion. We are glad that you are satisfied with your stay.We hope that you will visit us again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location easy to walk to sightsee the hotel staff are wonderful the room and amenities are excellent comfortable beds excellent bathroom and shower easy parking overall this hotel I would rate on a scale of 1-10 an 11 it really made our trip 35 yr anniversary extra special I plan to book this hotel for my next trip back to Gdańsk
Stayed 3 nights in Sep 2023
Response from Sylwia, Front Office on 22 Sept 2023
Dear Diana, thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our location, staff and room. Hope you will visit us again soon. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Staff was helpful, easy access to a taxi, and in a great location to site see Gdańsk!
Stayed 5 nights in Sep 2023
Response from Sylwia, Front Office on 20 Sept 2023
Dear Alicia, thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our staff and location. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alicja on 19 Sept 2023
Thank you for your feedback. Hope to see you soon again!Kind regards, Front Office

8/10 Good

Karine

Disliked: Staff & service
Staff not very nice (reception)
Stayed 3 nights in Sep 2023
Response from Sylwia, Front Office on 13 Sept 2023
Dear Karine, thank you for your recent stay and also for your feedback. Can you explain your problem with the Front Desk staff during the stay? Regards,Sylwia Długozima, Front Office

8/10 Good

Teresa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, new hotel in the heart of Gdansk. Children’s room was not available for children:( No draws or cupboard space for clothes in the room. But everything else was very good, especially the view from the room. Lovely location.
Stayed 5 nights in Sep 2023
Response from Natalia on 9 Sept 2023
Good morning,Thank you for using our services and leaving your feedback. The playroom for children is available if there are no conferences scheduled. We are sorry that the wardrobe in the room was not sufficient for you. We hope to see you again anyway. Regards, Front Office

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful and most times polite, food was amazing and the location was on point.
Stayed 6 nights in Aug 2023
Response from Alicja on 23 Aug 2023
Thank you for your feedback and kind words. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very clean rooms.
Stayed 3 nights in Aug 2023
Response from Alicja on 15 Aug 2023
Thank you for your feedback. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Alicja on 15 Aug 2023
Thank you for your feedback. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was not only affordable compared to many others in Gdańsk, but also fantastically located right on the peninsula, with some great possible views of the water. The only thing to be mindful of - especially if walking the 20min to/from the train station - is that the closest footbridge pivots and closes for 30min, every 30min. (Though the next nearest bridge is only maybe a block and a half away.)
Stayed 3 nights in Aug 2023
Response from Alicja on 16 Aug 2023
We are happy that you enjoyed your stay at our hotel. Unfortunately the bridge closes every 30min due to ship traffic but as you said- the next one is just 2min away. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

S

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Alicja on 10 Aug 2023
Thank you for your feedback. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

Bartlomiej, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Alicja on 10 Aug 2023
Thank you for your feedback. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, loved the breakfast
Stayed 3 nights in Aug 2023
Response from Alicja on 8 Aug 2023
Thank you for your feedback. We are glad you enjoyed your stay. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

Mayuree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was nice and clean. Locations is great. Super convenient. Close to restaurants, shops and the main walking street. Only point out for people who prefer to take train to airport it might be a bit far since it’s 15-20 walk from Gdansk main train station
Stayed 4 nights in Jul 2023
Response from Alicja on 8 Aug 2023
Thank you for your feedback. We are glad you enjoyed your stay with us. Next time we can arrange you a taxi from the train station. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in the city centre of Gdańsk. Nice big room, friendly staff and excellent service.
Stayed 2 nights in Jul 2023
Response from Sylwia, Front Office on 27 Jul 2023
Dear Paweł, thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our room, staff and service. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Super central and easy walking distance to sights. The room was very clean and available for check in upon arrival.
Stayed 1 night in Jun 2023
Response from Sylwia, Front Office on 21 Jul 2023
Dear, thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our location and room. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

2/10 Terrible

Janos

Stayed 1 night in Jul 2023
Response from Alicja on 10 Aug 2023
Good morning,in accordance with the terms and conditions of your booking, you have been charged the total cost of your booking in case of cancellation or no-show.Kind regards,Front Office

8/10 Good

Mariusz

Stayed 2 nights in Jul 2023
Response from Alicja on 18 Jul 2023
Thank you for your feedback! Hope to see your soon again.Kind regards,Front Office

10/10 Excellent

Eigirdas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Alicja on 9 Jul 2023
Thank you for your feedback. Hope to see you soon again!Kind regards,Front Office

10/10 Excellent

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Alicja on 4 Jul 2023
Thank you for your feedback. Hope to see you soon again!Kind regards,Front Office

8/10 Good

Grzegorz, River Grove

Liked: Cleanliness, property conditions & facilities
Property is new, located in the heart of old city.
Stayed 2 nights in Jun 2023
Response from Sylwia, Front Office on 3 Jul 2023
Dear Grzegorz, Thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our location. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Ryszard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for walking to any of the Old Town attractions and restaurants. The view of the river is really nice. The room was super comfortable. The roof top bar is fun and the view from there is really great. The breakfasts were excellent with lots of choices. The restaurant serves great food.
Stayed 7 nights in Jun 2023
Response from Sylwia, Front Office on 30 Jun 2023
Dear Ryszard, Thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our location, room, breakfast and Sky Bar. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Mrs LM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel all round.
Attractive hotel close to all amenities and overlooking the river. Helpful, pleasant staff who speak excellent English. Large, light rooms with very comfortable beds and quiet air conditioning. Breakfast buffet is outstanding with a huge choice of food, attractively laid out. There is a lovely Sky Bar for cocktails with a great view.
Stayed 3 nights in Jun 2023
Response from Sylwia, Front Office on 30 Jun 2023
Dear MRS LM, Thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our location, staff, room, breakfast and Skt Bar. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Kamil

Stayed 7 nights in Jun 2023
Response from Alicja on 25 Jun 2023
Thank you for your feedback! Hope to see you soon again.Regards,Front Office

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Gdansk
Very good location across the canal from the historic centre. Very friendly staff, nice room. Nice restaurants on nearby Stągiewna. Very safe area in fact the whole historical city felt very safe and I found the locals extremely friendly.
Stayed 3 nights in Jun 2023
Response from Sylwia, Front Office on 23 Jun 2023
Thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our staff, room and location. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, great location for the old town. Bed a little uncomfortable for my taste
Stayed 4 nights in Jun 2023
Response from Sylwia, Front Office on 22 Jun 2023
Thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our location. Hope to see you again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Sylwia, Front Office on 23 Jun 2023
Dear Mark, Thank you for your recent stay and also for your opinion. We are happy to see that you had a pleasant stay. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

8/10 Good

Jenni

Stayed 3 nights in Jun 2023
Response from Sylwia, Front Office on 12 Jul 2023
Dear Jenni, Thank you for your recent stay and also for your feedback. We are happy to see that you had a pleasant stay. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
the best
Stayed 2 nights in Jun 2023
Response from Sylwia, Front Office on 22 Jun 2023
Dear Oliver, Thank you for your recent stay and also for your opinion. We are happy to see that you had a pleasant stay. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the Best Location
Stayed with a bunch of old freidn for the weekend. Newer hotel, spotelessly clean, good sized rooms, very high quality fixtures and lovely staff. Near all of the bars/restaurant but you can't hear them in the rooms.
View from Holiday Inn Skybar
Stayed 2 nights in Jun 2023
Response from Alicja on 19 Jun 2023
Thank you for your feedback! I am glad that you enjoyed your stay. We hope to see you soon again. Regards,Front Office

10/10 Excellent

Annette, West Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 2 nights in Jun 2023
Response from Alicja on 18 Jun 2023
Thank you for your feedback! We hope to see you again.Regards,Front Office

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children, Travelled with group
The best Holiday Inn I've ever been to. Top location, excellent service, great views from our rooms, super clean and contemporary, a wonderful breakfast buffet, a sky bar and just steps from the most beautiful parts of Gdansk. A definite recommend!
Stayed 2 nights in Jun 2023
Response from Sylwia, Front Office on 13 Jun 2023
Dear Peter, Thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our rooms, restaurant and Sky Bar. Hope you will visit us again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Sylwia, Front Office on 10 Jun 2023
Dear John, Thank you for your recent stay and also for a high score. Hope to see you again. Kind regards, Sylwia Długozima, Front Office

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, the hotel was everything you’d expect from a Holiday Inn. Gdansk old town was lovely, loads of bars and restaurants. I was on the 2nd floor and there was a little bit of noise from the Irish bar across the street but nothing too intrusive, it’s probably worth asking for a higher floor or paying a little more to overlook the marina if you’re sensitive to noise.
Stayed 3 nights in Jun 2023
Response from Sylwia, Front Office on 13 Jun 2023
Dear David, Thank you for your recent stay and also for your feedback. We are happy to see that you enjoyed our location. The number of the floor depends on availability, but next time you can ask us for a higher floor. Kind regards, Sylwia Długozima, Front Office

8/10 Good

Svanhvit

Stayed 3 nights in Jun 2023
Response from Sylwia, Front Office on 10 Jun 2023
Dear Svanhvit, Thank you for your recent stay and also for your feedback. Hope to see you again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Sylwia, Front Office on 10 Jun 2023
Thank you for your recent stay and also for a high score. Hope to see you again. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Awesome experience in this area. Parking available nearby if none taken at the Hotel
Stayed 2 nights in May 2023
Response from Sylwia, Front Office on 10 Jun 2023
Dear Francisco, Thank you for your recent stay and also for your feedback. We are happy to see that you had a pleasant stay. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Henry W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in Gdansk
t is a very modern, clean hotel right in the old town of Gdansk. The Long Market with plenty of restaurants is within a five-minute walk. Nice drinks and fantastic view from the rooftop bar. The beds were comfortable and the room very nice.
Stayed 2 nights in May 2023
Response from Sylwia, Front Office on 1 Jun 2023
Dear Henry, Thank you for your recent stay and also for feedback. We are happy to see that you enjoyed our location and Sky Bar. Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness
Great place with awesome views and location. Definitely coming back.
Stayed 2 nights in May 2023
Response from Sylwia, Front Office on 24 May 2023
Dear Daniel, Thank you for your recent stay and also for your feedback. We are glad to see that you enjoyed our location. Hope you will visit us again, Regards, Sylwia Długozima, Front Office

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel in a great location. Nice room, wonderful breakfast buffet. What I did not like was that there was currently a lot of construction in the area. It was also difficult to get to by car and work out the parking the hotel provided. After I had managed that, I very much enjoyed my stay.
Stayed 1 night in May 2023
Response from Sylwia, Front Office on 19 May 2023
Dear Gabriele, Thank you for your recent stay and also for your feedback. We are glad to see that you enjoyed breakfast and room. Unfortunately the construction does not depend on us. Hope you will visit us again, Kind regards, Sylwia Długozima, Front Office

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Sylwia, Front Office on 5 May 2023
Dear Judy,thank you for your time and nice opinion. Kind regards from Poland!