Search Hotels Near Gaylord Texan Convention Center, Dallas

"Good"

"Check in was quick and easy. Room was larger than your typical hotel room. Front desk staff vey polite. Was perfect location for our stay. "

"Business"

"Staff was friendly."

"I selected this hotel only for the airport shuttle that starts at 4 am. The driver was professional, polite, and punctual. The room was basic - older, no new features or amenities."

"We chose this hotel to stay at for my son’s birthday. Overall it was a nice stay, with the exception of a couple things. The first being that you have to pay for parking. It was $20/night, not sure why you have to pay for parking but that was weird to me. We stay at hotels all over the DFW area frequently and the only time we’ve paid for parking was in downtown Dallas and it was for valet. Another thing was them wanting to hold my DL to use a luggage cart, never had that happen before so not sure what’s going on there for it to be that serious. The room itself was quite nice, my only issue was some areas looked extremely dated like paint chipping or peeling, some rust spots on the floor in corners of the bathroom. The thermostat in the room didn’t have the heat/cool option so we were freezing. If we wanted the heater, someone had to come in, pull the vent off, and change something within the walls. That’s pretty inconvenient if you your body temp fluctuates and you need the option to use the heat or cool. You don’t always want someone to have to come into your room to change it from hot to cold options on your thermostat. The pool area was also dirty, someone threw up the night before, and when we came down in the morning to swim, the throw up was still there. The little evening reception was lacking as well, they had crackers and cheese, or veggies and ranch. It was nice to get 2 free complimentary cocktails but there are other hotels who outdo them in this aspect. "

"Staff was amazing "

"The shuttle was right on time and and clean"

"I made reservations the night before knowing we would arrive after midnight, as our flight had been delayed multiple times. I sent a message through Expedia to let the hotel know we were arriving after midnight. I also tried calling the hotel before leaving but no one picked up. We arrived at 1am at DFW after issues with the plane and getting a rental car, but with time change got to hotel at 3 am. We arrived and were told we were a “no show” because we did not arrive before midnight. They had cancelled the already payed for night. There was no offer to allow us to stay the rest of the night at a different rate or offered any type of apology. The clerk said there was nothing he could do. We were exhausted but not having energy to find another hotel at 330 am ended up driving 3 hours home. Just terribly disappointed in the customer service of this hotel. "