Dear Bobbie, Thank you for sharing this heartfelt review of our hospitality and review regarding our standards of cleanliness. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

Dear Guest, We appreciate your insightful review. Feedback from guests are used as reference as we continue to strive so we can provide above par, good value hotel services. We hope to have the opportunity to serve you again soon. Kind regards.

Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance and housekeeping task right away for the benefit of our future guests, which hopefully will include yourself.

Dear Richard, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

Dear Guest, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. I do want you to know that we take guest comments very seriously and that all of the issues you've brought to our attention are being promptly addressed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Wade, I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I ensure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you and your family will give us another chance to make this up to you.

Dear Guest, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

Dear Mel, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.

Dear KLC, We apologize for the inconvenience you experience while checking with us. Rest assured that these things are addressed properly and right actions are to be done by the management. We promise that your concerns will be received by the right ears so the services are to be improved. We value our customers well and we are happy that you stayed with us! Thank you very much.

Dear Guest, I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

Dear Guest, I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your stay with us, especially that we were not able to address the issues and misunderstandings right away.Thank you so much for bringing this matter to our attention I want to assure you that we are thoroughly investigating this claim. I hope you'll accept our sincere apologies for the lapse in service and convenience that you encountered. Thank you so much for bringing this matter to our attention.

Dear Guest, We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. I am sorry for the issue with amenities and maintenance and I thank you for bringing it to our attention. We appreciate how you have let us know what areas of our service impressed you and which were lacking. We are all looking forward to seeing you again!

Dear Amy, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

Dear Guest, Thank you for taking the time to write this review and share your experience. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

Dear Guest, Thank you for letting us know how impressed you were with our services and amenities. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Dear Guest, We thank you for taking the time to complete our survey. Your rating of our hotel is very important to us. Thank you for choosing our hotel. We hope to see you again soon.

Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance and housekeeping task right away for the benefit of our future guests, which hopefully will include yourself.

Dear jimmy, I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns. I do thank you for bringing this matter to our attention and I assure you that we are correcting these issues for improved convenience in future visits.

Dear Guest, Thank you for sharing your rating of our hotel. Your rating of our hotel is very important to us. We hope that everything turned out alright and we are looking forward to seeing you again!

We are happy you found our location worked well for your stay. I do however sincerely apologize for the condition of your bathroom, this has been addressed directly with our housekeeping management. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail and I am sorry it happened during your stay. We hope you will return for another stay so we are able to provide you with exceptional service.

M&T, Thank you for taking the time to share your detailed review. We apologize our breakfast options were not to your standards and to let you know we are currently looking into more breakfast choices. We are also sorry to hear of the inconvenience that the WiFi was not in working condition for part of your stay, thank you for bringing this to our attention as we have addressed this promptly. We hope you will change your mind and return for another stay to see how we are improving based on feedback such as yours. Thank you and best wishes.

Tyler, Thank you for your review and high rating of our hotel, we are sorry to hear the dead bolt was not working during your stay we've had maintenance replace the lock. Thank you again and we hope you return for another stay.

Emily, Very sorry to hear of the inconveniences you experienced with your neighbors causing noise and for the smell of smoke you had to deal with. Please accept our sincere apologies for the lack of customer service during your stay. We are taking this up with management so our staff will present themselves and the hotel more professionally. Thank you again for your detailed feedback.

Thank you for rating our hotel

Thank you for your high rating, please come again soon.

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations and that you checked out a day early. I am also so sorry for the incident that you experienced regarding the visit of unwelcome pests in your guest room. Please accept our apologies.

Janie, Wonderful to hear from you, we are so happy to see you enjoyed your stay with us and the location worked well for your trips activities with your parents. We are happy to hear you will be coming back when you return to Pigeon Forge.

Nikolette, Thank your for choosing to stay with us and we are happy you found our location to be convenient for you plans and enjoyed the free breakfast. We are sorry for the WiFi signal not being strong during your stay, and that the phone was not in working condition in your room. Your detailed feedback will help us address these issues. Thank you.

Sorry the state of your room was not to your standards of cleanliness. We have addressed this with housekeeping so we may provide the best experience we can.

Ronald, I am sorry to see your low rating, thank you for staying with us and sharing.

Lawrence, Sorry to hear our first impression was not positive for you, and that our hotel was not up to your expectations and standards. We are sorry you felt mislead. Please accept our sincere apologies.

Alan, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We thank you very much for letting us know so that we can effectively address this incident and ensure that it does not occur in the future. I hope you enjoyed the rest of your stay and that you will give us an opportunity to change your perceptions of our hotel in the future

Carrie, Thank you for staying with us and taking the time to share this rating, we are sorry to see you didn't have the best experience.

A.H., Thank you for taking the time to write this detailed review of your stay. We are happy you and the grandchildren enjoyed the location being near the "Dixie Stampede". Though we are sorry to hear of the inconvenience's you encountered with toiletries not being stocked, and issues with the toilet. Also that the breakfast was not to your standards of a "hot" breakfast. We thank you kindly for your suggestions and we will work hard to fix these issues.

Thank you for your time in sharing your review and we are sorry to hear of the issues in the shower. We have had maintenance address the drain. Thank you for helping improve for future guest, which I hope you are a part of.

Kyle, I sincerely apologize for the condition of your room, and that it was not addressed during your stay. your feedback is imperative as we use every review to work and fix the issues. Thank you for taking the time to share.

Ricky, We apologize for the lack of wheel chair ramp making your stay difficult, also to hear of the condition of your room was not to your standards. We are looking into our options to add ramps for easier access.

Wonderful to hear from you, and so happy to see you found your room to be comfortable and clean. We appreciate your business and are looking forward to your next visit.

80, We are sorry for the conditions of our accommodations and the inconvenience it caused for you during your stay. Thank you for staying with us and sharing your review. So we know what areas to address.

Hello Cindy, I am very sorry to hear that you were uncomfortable in the room you stayed in. I will escalate your feedback, I assure you that management will carefully look into your concern and address accordingly. Your comment on the cleanliness will be shared with housekeeping team for corrective measure. I hope we could have the chance to serve you again soon.

Dear guest, I sincerely apologize for the shortcomings of our staff in appropriately assisting you during your stay at our hotel. Feedback from guests are taken seriously by our management team, I assure you that this will be addressed accordingly. We will work hard to further improve our services to serve you better. Thank you for your business.

Dear guest, We appreciate your time in sharing your thoughts following your stay at our hotel. I apologize that you were uncomfortable with the cleanliness, please do call our front desk staff’s attention on your next visit for your concerns. I hope you will accord us another visit and allow us to serve you better. Thank you for your business.