Room, 2 Double Beds | Iron/ironing board, rollaway beds, free WiFi
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Reviews of Knights Inn Gallup at 1601 W Hwy 66

1.5 out of 5
Knights Inn Gallup at 1601 W Hwy 66
1601 West Highway 66, Gallup, NM

Reviews

6.6
Rating 10 - Excellent. 40 out of 194 reviews" "
Rating 8 - Good. 58 out of 194 reviews" "
Rating 6 - Okay. 38 out of 194 reviews" "
Rating 4 - Poor. 21 out of 194 reviews" "
Rating 2 - Terrible. 37 out of 194 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Beverly

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They Canceled our room and said to contact Expedia so they could give us a refund through you & I have not been able to con tact Expedia to get the refund When I selected them they said they were pet friendly & they weren't so we had to go to another hotel & spend $65 for another room
Stayed 1 night in Jan 2024
Response from Guest Relations on 23 Jan 2024
Dear Beverly,We apologize for any confusion that you may have faced. Please reach out to the third-party site, as it is out of our control. We advise our guests to contact us before hand prior to booking to confirm any details. Please give us another opportunity to show you a much better experience.

8/10 Good

robert h

Stayed 1 night in Dec 2023

2/10 Terrible

Chantelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs.
This hotel is beyond disgusting. The room is filthy, no maid service at all within the 4 days we were there. The hotel manager keeps the lobby locked and is never there. You’re told to go next door to another hotel and try to get them to handle it. The area is extremely run down. I understand this may be a new venture for the Knights Inn and perhaps they’ve put bought the hotel from someone else. But this was foul. It did not feel safe whatsoever.
Stayed 3 nights in Jun 2023

2/10 Terrible

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump! Terrible parking too. Old, rundown facilities. Roach motel! Check-in & check-out are next door at the Days Inn which might be a better choice.
Response from General Manager on 24 Mar 2023
Dear Joanne,We're sorry to hear that the cleanliness of our accommodations failed to impress you. Our housekeeping team will look into all your comments further, and we hope you'll give us another chance soon.

8/10 Good

LOUIS

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean room
Clean room, good price, no frills place to stay
Stayed 1 night in Mar 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Why Wait
never fails. things that count. clean room, hot water, quiet sleep, excellent pricing
Stayed 3 nights in Feb 2023

4/10 Poor

Stuart

Stayed 1 night in Jan 2023

10/10 Excellent

Adriana

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

David

Travelled with family
Liked: Staff & service
Great continental breakfast. No wash clothes. Terrible window covering. Lights shine through screen. Good for amont paid.
Stayed 1 night in Dec 2022

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
nice bathroom shower, hot water, easy parking, comfortable bedding
Stayed 3 nights in Dec 2022

2/10 Terrible

Robinson

8/10 Good

Monica

Not 2 bad for the price
It was a decent stay for the price. Hot shower was a plus, advertised free breakfast but didn’t have it. It was a cheap place for the night. I would stay again even with the train.
Stayed 1 night in Oct 2022

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2022

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Herbert

Knights Inn
I had informed property of my planned very late arrival but the office was locked when I did arrive around midnight. Needed to go to adjacent property to check in. There was confusion finding a key to my room although my reservation was made a week in advance. Basic room was clean and comfortable and grab-and-go breakfast was available at checkout.
Stayed 1 night in Oct 2022

8/10 Good

Rushil, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed with all required equipments: Microwave, Fridge, Closet, Bathroom; facilities for cleaning clothes.
Stayed 1 night in Sep 2022

4/10 Poor

Alexandra

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First the staff at the days inn where we had to check in were lovely and hard working. The hotel is half abandoned in a weird neighborhood in Gallup, no check in or check out except at the hotel nexrt door, dirty room, dead bug on the bed, paint peeling, thin and uncomfortable single sheet to sleep, and I felt unsafe like we should jam the door. It was pretty loud from both the train and hwy sound, glad we didnt have anyone on either side. Breakfast wasn't set up, again not at our hotel either, and there was only a prepacked take away bag ready. Ok price, but very sketchy with 2 kids and not a comfortable stay or process. Again, not at all the fault of the staff who was managing 2 hotel properties seemingly overnight and on his own.
Stayed 1 night in Sep 2022
Response from Guest Relations on 22 Sept 2022
Dear Alexandra,Your praise for our staff is much appreciated! However, we are disappointed to hear about the room you received, as we know we are capable of much better. Your concerns will be shared with the respective teams so improvements can be made right away. Allow us to welcome you back in the future for the five-star experience we know we can provide.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as it seems
It’s was disgusting!! Outdated and ghetto!! Pictures on the site are not even close to what the property looks like. I pulled and just looking from my car, I felt unsafe and did not want to get out. There was trash and empty beer bottles in the parking lot and smelled like urine. I had had my windows down and smell was strong. Would never recommend staying there. Take down the pictures for this property and put the real pictures up.
Stayed 2 nights in Sep 2022

2/10 Terrible

Melissa Putterman

Travelled with family
Disliked: Staff & service, property conditions & facilities
Office was closed. No one answered the phone for THREE hours when tried to call to say we’d check in late. When we arrived after 1:00 am, the sign said the office was open but the door was locked with a note saying we should walk next door to Days Inn to check in. No wash cloths. Parking lot and exterior of the Knights Inn a little seedy.
Stayed 1 night in Jul 2022
Response from Guest Relations on 20 Jul 2022
Dear Melissa, We're sorry to hear that your experience was not indicative of the care we have in effect when we assist our guests. Rest assured, we are looking into ways to better address this particular issue you encountered, and we hope that the rest of your stay was a comfortable one. We hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Bailey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

8/10 Good

philip

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Brandy, Heber City

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When I got there the manager told me that the rooms were not working idk why or what was the problem so I didn’t stay there and the desk clerk gave me back the money
Stayed 1 night in Mar 2022
Response from General Manager on 12 Mar 2022
Dear Brandy, Please accept our apologies for any lack of service or miscommunication during your recent experience with us. While we're happy to hear that you received a refund, we'll be sure to discuss your comments internally so that we can look into this further. Thank you, and we hope you'll give us another chance in the future.

2/10 Terrible

Roel

Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Marty

Business traveller
Disliked: Amenities, property conditions & facilities
There was carpet over wood floors and the floors were falling through
Stayed 1 night in Jan 2022
Response from General Manager on 11 Feb 2022
Dear Marty, We appreciate you taking the time to reach out. It is unfortunate to hear of any concerns you may have had with our flooring, and we have passed your feedback along to our maintenance team. Thank you for helping us improve, and we wish you all the best on your next adventure.

6/10 Okay

Robert

Liked: Staff & service, amenities
Wood floor, dirty. Toilet was loose.
Stayed 1 night in Jan 2022

2/10 Terrible

Ekow

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down
Stayed 1 night in Jan 2022
Response from General Manager on 20 Jan 2022
Dear Ekow, It is unfortunate that you had some concerns regarding our upkeep. Nevertheless, thank you for voicing your thoughts; we will discuss this internally and seize all opportunities for improvement. Hopefully, your time in town was worthwhile, and we wish you happier travels ahead.

2/10 Terrible

Tye

Business traveller
Disliked: Staff & service
Refused to give me a copy of the bill without the price. No towels.
Stayed 1 night in Jan 2022

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a nights stay
Stayed 1 night in Jan 2022

2/10 Terrible

Nancy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stay was overbooked
I got there about 11:30 p.m. and they turn me away saying that they were overbooked the receptionist took my name and number and my confirmation number or refund and I have not yet to receive one
Stayed 1 night in Jan 2022

2/10 Terrible

VERNON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceiving
We did not like the place we stayed. The pictures in the ad are deceiving. It’s not the same as pictured. The place was rundown. You can hear traffic and train noise. I don’t recommend.
Stayed 1 night in Dec 2021

6/10 Okay

Michael

Disliked: Room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Shant

Travelled with family
Liked: Cleanliness
The room was clean and welcoming The price was great Thr property was not kept clean Overall just ok place to stay
Stayed 1 night in Nov 2021

2/10 Terrible

Mayte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid but when I was there the manager told me to canceled my reservation because it was late and he doesn’t want to check me in
Stayed 1 night in Nov 2021

6/10 Okay

Steve

Business traveller
Liked: Cleanliness
Disliked: Amenities
Low cost No one in office when I arrived, had to go to the Days Inn across the parking lot to check in . They didn't have my reservation. Room right next to Railroad tracks with trains going by three times from 11 pm to 12:30 am No cups in the room.
Stayed 1 night in Oct 2021

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was comfortable. did not stay long late night early morning. roomy for all my handycapped equitment. very clean very affordable. easy to find right off interstate exit. bed comfortable pleanty of chairs to sit in or at table.
Stayed 1 night in Oct 2021

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old hotel
Stayed 1 night in Oct 2021

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I couldn't connect to the internet.
Stayed 1 night in Jul 2021

6/10 Okay

Jackie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2021

6/10 Okay

AmySue Marie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Should be let known somehow that the units are also rented to long term tenants. That brings a whole different setting and feel to the property.
Stayed 1 night in Sep 2021

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Maggie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Front office appears to be permanently closed, so when we arrived just after midnight, we had to walk to the hotel next door to check in. I should have booked my stay on the other side of the freeway, where there appear to be much nicer properties. Only picked this one for the price, and I got what I paid for.
Stayed 1 night in Sep 2021
Response from General Manager on 24 Sept 2021
Dear Maggie, Thank you for sharing your experience with us. We are very sorry for any way in which we failed to meet your expectations, and we assure you that your feedback will be discussed internally. As your travels continue, we wish you nothing but the best.

8/10 Good

Anna

Travelled with group
Stayed 1 night in Sep 2021

2/10 Terrible

Bethaney

Travelled with family
Couldn’t check in
Advertised as 24/7 reception. There was a note on the door saying go to days inn next door which was also locked. Not helpful. Couldn’t use our booking.
Stayed 1 night in Sep 2021

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nothing negative to say
Stayed 1 night in Aug 2021

6/10 Okay

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort
Wrong location
The Google Map redirect sent me to the wrong Knights Inn. 3 miles away. Check in was closed so had to walk to the Days Inn next door. They wanted a Xerox copy of my credit card. Not good business practice. Hotel was cheap so accepted the poor condition. Did not bring anything in the room to avoid roaches and bed bugs.
Stayed 1 night in Aug 2021

2/10 Terrible

Christopher

Disliked: Staff & service
We did not stay as staff did not let us
Stayed 2 nights in Aug 2021

2/10 Terrible

Tomi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Highly not recommended, false advertising.
Stayed 3 nights in Jul 2021