1/5 Terrible
Niko
Travelled with family
5 Feb 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
First of all, we booked Cayres Suites surdo which is supposed to be better and closer to central location but manager emailed us last minute saying they had problem with booking and was not able to accommodate us. They wanted us to stay at Quinta Miramar, sister property instead. We had no choice due to flights all booked. The picture of Quinta Miramar is very misleading (the pool on 3rd floor which the key provided did not work). The room was very dark. Garden view is the view of the rock wall. The room was very outdated, rundown, and in poor condition. Wood floor in bedroom was creaking and fell like they were about to fall out. Outdated kitchen appliances that were straight out of the 50s. No toiletries (out of hand soap, shampoo, and shower gel). No basic standard things with every stay like coffee or tea. NO housekeeping provided but charge a cleaning fee if trash is not taken out or kitchen not cleaned. Dirty mugs with visible stain/dried solid stuff that I had to wash by hands due to the cleaning fee imposed. NO SAFE, NO AC or heater (only 1 fan available). The apartment was 15 mins away from old town and close to bus stop but bus runs every 30 mins and out often full which driver would refuse to stop. We would never stay there again or deal with the same company. We had a feeling they intentionally took our money for the nicer apartment but last minute placed us in the terrible one. Hotels.com customer service was not able to reach them either despite multiple trials
Stayed 3 nights in Feb 2020
