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"Probably the best hotel in Europe"

"We loved our stay at Hotel Emma. We arrived late and used the self-check in service, which was very smooth. We were not in Östersund very long, so it was wonderful to stay in a central location to get a feel for the town. Loved that they sold some local products in their lobby. Great breakfast."

"Centrally located with easy access to bars, restaurants, public transportation and close to the water. "

"Very nice hotel. Staff excellent."

"Nice two days business visit at Östersund, hotel is in good spot right in the hard of the town, depite to that it was easy to find free over night place for big van I was travelling."

"Wonderful hotel. Only stayed to sleep after late ferry. Parking nearby but hard to find. Nowhere to stop outside hotel."

"Roger, this man is a lifesaver! We arrived at this hotel tired from several days of skiing. We were pleased to see a free spa with jacuzzis and a sauna. It has a beautiful interior and smells/looks so clean. There were also snacks and drinks to purchase up front. We had to be at the airport at 4:30 a.m. the next morning but didn’t rent a car. The taxis were also all refusing to drive us. But Roger, the front desk manager at the time, so kindly offered to drive us and all of our luggage to the airport. We were so grateful and relieved. I’m not sure what we are would’ve done without him!!!! We wished we could’ve stayed longer in this beautiful place. Cannot recommend it enough! "

"We weren't sure what to expect but enjoyed our stay and it was suitable for what we needed to do whilst in Ostersund. We had a number of sled dogs with us and these were accommodated without restriction. I can only give an average score on a number of things as I don't have anything much to compare against. However, the owners/managers were lovely, friendly and helpful and even came to watch at our event that we were taking part in. Down side, our water heater might not have been working too well as only one shower before having to wait a couple of hours for another person to be able to have one. No instructions as to how to use cooker/other kitchen appliances. Surprised we had to pay extra for bedding and towels. Lovey location and views, convenient for Ostersund town centre access and close to airport. We would definitely go back if returning to the same event."

"In the information is spa, suna, pool, access to computer in lobby , …. But it’s all out of service! Also they don’t have good cleaning service."