Frederickson Holidays from £1,013

While we love this hotel, this stay was frustrating! Between the constant clanging and banging day and nite and then our soaker tub not being able to hold water, on our anniversary weekend… no matter if we turned the knob left or right the tub would not hold water. We resulted in stuffing a wash cloth in the drain and refilling it several times! We chose Tacoma and this hotel for our anniversary weekend and it could have been better more like the last time. Upon letting staff know during checkout, he seemed apologetic though I am not sure this will be corrected. He explained the clanging and banging was due to the elevator mechanical room on the 26th floor(our suite was on the 24th) but the last 2 times we stayed in the same room we did not have this issue. I am frustrated that we had issues ok our special occasion especially because we love this hotel!

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

The staff were friendly. The bar was inviting and relaxing. The bartender was very nice. The room lacked electrical outlets. Very odd.

Nicely appointed room

The property has been remodeled but still has the antique character. Modern coffee machine but gorgeous flower pots with gas lamps on the roof. Beautiful sunset. Safeway and CVS across the street! Easy parking. Would definitely stay here again