South Hill Mall

Overall would not stay here again for three main reasons. One, both Expedia and the hotel failed to notify me that there was an additional $80 PER NIGHT at check in. Expedia sent me my invoice at booking that said there was only a $80 fee at check in. Not stated PER NIGHT anywhere. Yes this was a refundable fee, but it was never stated ahead of time and it was a shock to pay an additional $320 ($80 x 4 nights) at check in. Two, check in was with a seemingly polite worker however she didn’t say she was charging me the $320 until my card refused to approve the charge. She simply requested a card on file like any hotel, but tapped it to the card reader herself without my permission. I have my card locked and when she finally told me what she was doing and what the charge was I was shocked and immediately contacted Expedia to confirm what was going on. The withholding of information and how she was charging my card without my knowledge or permission was unacceptable. Third, the room was fairly clean however there were multiple strands of hair on the pillows, bedsheets, under the bedsheets, and in the bathrooms and towels. I’ve stayed in cheaper hotels that were much cleaner. Again, overall would never stay here again.

View and cabin were amazing. The resort and setting was out of this world. Only had a few issues to prevent stay from being perfect. We had trouble with our keys and staff was not able to get us another key. Also the hairdryer was missing in the bathroom and we were told there were no more available.

No complaints. Seaside room was wonderful but also expensive. Loved the in room fireplace.