Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Free WiFi, bed sheets
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Reviews of Motel 6 Franklin, OH

2 out of 5
Motel 6 Franklin, OH
2000 William C Good Boulevard, Franklin, OH

Reviews

6.2
Rating 10 - Excellent. 44 out of 171 reviews" "
Rating 8 - Good. 31 out of 171 reviews" "
Rating 6 - Okay. 27 out of 171 reviews" "
Rating 4 - Poor. 28 out of 171 reviews" "
Rating 2 - Terrible. 41 out of 171 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pets stay free.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Christian,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Natalie #Team6

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed for 1 night, even had a microwave and fridge
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Monica, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

10/10 Excellent

Christina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and the biggest seller for me was they allowed my two large dogs stay for free.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Christina, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 26 Apr 2024
Hi John,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Marlene

Liked: Amenities
The nicest and cleanest hotel I’ve stayed in out of the last 5 places in the past year. I will be staying here again sometime this summer.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room served its purpose. It was very basic, but it was also very clean, which is all I needed. No elevator for second floor rooms. I didn’t expect five stars for the price I paid, just wanted clean and bug free- this fit the bill. I was definitely disappointed there was no in room coffee, but I would stay again.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Amanda,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Ronda

Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Ronda,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Badri

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness
You get what you pay for at $60/night
This property has the potential to be much nicer than it is. Laminate flooring is nice. The room was not clean. There was a pair of underwear in the closet from the previous guest. The staff was nice. You get what you pay for at $60 a night.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hi Robert, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Khasan

Stayed 1 night in Dec 2023

8/10 Good

Marybeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
updated clean quiet non smoking great staff
Stayed 1 night in Oct 2023
Response from Nancy Y. on 18 Oct 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Robert L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TK on 1 Nov 2023
Thank you for the positive feedback, we hope to see you again.

10/10 Excellent

Marlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Was in a well lit area also had some places nearby that you can walk to.
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi MarlanaThank you, we really do love getting positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Nando317

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place !!, planned last minute trip nd booked here. Definitely would come back appreciate the staff being friendly as well
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Traveler,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

6/10 Okay

Lora

Travelled with partner
Disliked: Amenities
Just average hotel. Our door handle on our room was janky. I had to lift the handle into place scan my room key and then down on handle. Needs more sitting in room and not just on bed. There was just one chair for the table to sit at, no coffee maker, no drawers to take clothes out of suitcase. Just a really bare room. Walls are thin enough to where we heard next room getting busy.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Lora,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service
askc
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Steven,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Tracy wss awrsome
Stayed 1 night in Aug 2023

8/10 Good

William

Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had promble with door lock they were very helpful. And through situation told if we leave. L they let us in. Very nice I be staying there again
Stayed 1 night in Jul 2023
Response from Nancy Y. on 18 Aug 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Crystal

Stayed 1 night in Jul 2023

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AK on 23 Jul 2023
Thank you for your positive feedback.

8/10 Good

MADALINE

Stayed 1 night in Jul 2023

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches the beds had stained everywhere. Bathroom although looked freshly remodeled had staines all over the tub.
Stayed 2 nights in Jul 2023
Response from TK on 20 Jul 2023
We are sorry about your recent experience with us. We are aware that you made up a bad review because you were charged a fee for having extra persons in your room.

10/10 Excellent

Boots

Stayed 2 nights in Jul 2023

4/10 Poor

Melissa

Stayed 2 nights in Jun 2023

6/10 Okay

Jennifer

Stayed 1 night in Jul 2023

10/10 Excellent

Leon

Stayed 1 night in Jul 2023
Response from PK on 6 Jul 2023
Thank you.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from IK on 6 Jul 2023
We appreciate your feedback.

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Looks like it had been refurbished so the floors and rolls were nice bathrooms everything but it didn’t have an elevator to the second floor. Was able to walk around the corner to McDonald’s to eat. Breakfast was quiet during my stay.
Stayed 1 night in Jun 2023
Response from SK on 19 Jun 2023
Thank you for the positive feedback. We hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It suited my needs, was a good location with walkable choices of food.
Stayed 1 night in May 2023
Response from TK on 17 Jun 2023
Thank you for the positive feedback.

2/10 Terrible

Jon

Stayed 1 night in May 2023
Response from MK on 17 Jun 2023
We are sorry about the experience you had with us.

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
I've stayed there before. It's quiet the rook ms are clean and the area is peaceful. The only problem I had was a broken grate in the road leading to the Motel. I ran over a corner of it in the dark and thought I hit a pothole. The next morning showed how lucky I was. It's about two feet square. I reported it to the Clerk and she said it's been reported to the city many times. I guess someone will have to get their car eaten and sue the city before they fix it.
Stayed 2 nights in May 2023
Response from MK on 26 May 2023
Thank you for the positive feedback!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from PK on 17 Jun 2023
We are glad you enjoyed your stay.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Motel was hard to find with no signs out at the main road. Check in clerk was very friendly.
Stayed 1 night in May 2023
Response from PK on 26 May 2023
We are glad you were happy with our friendly service!

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 1 night in Apr 2023
Response from TK on 1 May 2023
Thank you for the positive remarks.

10/10 Excellent

Louise

Stayed 1 night in Apr 2023
Response from EK on 1 May 2023
Thank you for the positive feedback.

8/10 Good

Audie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, slept amazingly well. Will stay again on the way back home.
Stayed 1 night in Mar 2023
Response from TR on 21 Mar 2023
Thank you for the positive review.

4/10 Poor

Valerie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, uncomfortable bed, dirty rooms.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 16 Mar 2023
Hi Valerie,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

10/10 Excellent

James

Stayed 1 night in Feb 2023
Response from RK on 21 Mar 2023
Thank you for the kind review.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Tracy and connie are amazing people biggest hearts ive ever encountered
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 4 Mar 2023
Hi Angela, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Kaur J. #team6

10/10 Excellent

otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 4 Mar 2023
Hi Otto, Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6

2/10 Terrible

Nikeeta

Travelled with group
Disliked: Staff & service
The staff wasn’t hospitable
Response from Nancy Y. on 25 Jan 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The place was great for value. I needed extra pillows and they had none plus no coffee in the morning = sad. Also no shampoo. It's the little things that make you great. Over all I would book again.
Stayed 1 night in Dec 2022

8/10 Good

Judith lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

2/10 Terrible

Darrell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor condition, dirty, parking lot and hallway creepers.
Response from Tiger on 3 Dec 2022
Hello Sir, we are sorry for your unpleasant stay at our location. We will try and be better.

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a place that was reasonably priced, clean, and safe for a one night stay. Motel 6 fit the bill. Probably wouldn't spend a week there simply because there's not a lot to do close by. We were going to Land of Illusion Haunted Scream Park for only the one night.
Stayed 1 night in Oct 2022
Response from Tiger on 3 Dec 2022
Thank you for your kind words and we look forward to seeing you again.

2/10 Terrible

Morgan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff seemed apathetic when I found bed bugs in the second room they put us in. Third room has food on the for and cigarette burns in the pillows. Will never stay at a motel 6 again.
Stayed 2 nights in Oct 2022
Response from Tiger on 3 Dec 2022
We are sorry that you will be boycotting our Company as a whole. However, please understand that each franchise location has different management and what you may have experienced at our location could vary from your next.

10/10 Excellent

Bianca

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was so nice and everything was so perfect definitely a much needed break from reality
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on 11 Oct 2022
Hi Bianca,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Debra

Stayed 1 night in Sep 2022

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The remodel is looking nice but still needs a lot of work. Booked the room for 4 people and there was only 2 towels. No soap for showering. No toilet paper holder. You can hear every door shutting in the middle of the night because they slam shut. You can hear everything going on in the room above you. And it’s suppose to be non-smoking BUT the whole place smells like smoke.
Stayed 1 night in Jul 2022
Response from Nancy Y. on 26 Jul 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6