Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short on this occasion. Your comments regarding the property's appearance and amenities will be taken into consideration for future improvements.We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more positive experience.

Liebe/r Tatsuo, vielen Dank für Ihr Feedback, auch wenn es uns bedauerlicherweise zeigt, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie erlebt haben.Wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, Ihr Vertrauen zurückzugewinnen. Falls Sie weitere Anmerkungen oder spezifische Punkte haben, die Sie gerne besprechen möchten, stehen wir Ihnen gerne zur Verfügung.Mit freundlichen Grüßen,Deborah Schirmer - Assistant Front Office Manager

Dear Theresa, Thank you for sharing your positive feedback! We're delighted to hear that you found our rooms spacious, enjoyed the breakfast, and found our hotel conveniently located to Messe. Providing a comfortable and convenient experience for our guests is our priority.If you have any additional comments or if there's anything specific you loved about your stay, please feel free to share. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Thank you for choosing our hotel!Best regards,Deborah Schirmer- Assistant of Front Office Manager

Lieber Gast, Vielen Dank für Ihre Bewertung. Wir schätzen Ihr ehrliches Feedback. Falls es spezifische Punkte gibt, die wir verbessern können, würden wir uns freuen, mehr darüber zu erfahren. Ihr Komfort und Ihre Zufriedenheit sind uns wichtig. Wir hoffen, Sie haben dennoch Ihren Aufenthalt genossen und würden uns freuen, Sie in der Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Deborah Schirmer- Assistant of Front Office Manager

Lieber Gast,vielen Dank für Ihre Bewertung und das ehrliche Feedback. Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht vollständig Ihren Erwartungen entsprochen hat. Wir schätzen Ihre Rückmeldung sehr, da sie uns dabei hilft, unsere Dienstleistungen zu verbessern.Falls Sie spezifische Anmerkungen oder Vorschläge haben, die uns weiter unterstützen könnten, würden wir uns freuen, mehr darüber zu erfahren. Ihre Zufriedenheit liegt uns am Herzen, und wir sind bestrebt, unseren Service kontinuierlich zu optimieren.Wir hoffen, dass wir in der Zukunft eine weitere Gelegenheit haben werden, Sie bei uns zu begrüßen und Ihnen eine verbesserte Erfahrung bieten zu können.Mit freundlichen Grüßen,Deborah Schirmer - Assistant Front Office Manager

Dear Caitilin, thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you faced, particularly with parking and the limited customer service during check-in/out.We're pleased to hear that you enjoyed the spacious and upscale room with an excellent view. Guest satisfaction is our top priority, and we're glad that aspect of your stay was positive.Regarding the challenges with parking and check-in process, we understand the importance of providing a seamless and convenient experience. Your comments are valuable, and we will assess these areas to identify ways to enhance our services and improve the overall guest experience.If there's anything specific you would like to share or if you have further suggestions, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more improved stay in the future.Thank you for choosing our hotel.Best regards,Deborah Schirmer- Assistant of Front Office Manager

Dear Scott, Thank you for taking the time to share your positive experience with Toni at check-in. We are thrilled to hear that Toni was helpful, friendly, and professional during your arrival. We take pride in providing excellent service, and it's wonderful to know that Toni's English language skills also contributed to a seamless and enjoyable check-in experience.Your feedback is valuable to us, and we will make sure to commend Toni for their outstanding service. If there's anything else we can assist you with or if you have any further comments or suggestions, please feel free to let us know. We look forward to hosting you again in the future and providing you with another exceptional stay.Safe travels, and thank you for choosing our hotel!Best regards,

Dear guest, thank you for taking the time to provide us with your feedback regarding your recent stay. We appreciate your compliments about the hotel's comfort but are genuinely sorry to hear about the issues you encountered during your visit.Your concerns regarding the service, particularly the extended check-in time, unhelpful staff, and the challenging experience at the bar, are taken seriously. We understand that these aspects significantly impacted your overall satisfaction.Rest assured, we will address these issues with our management and staff to ensure that such situations do not recur in the future. We appreciate your candid comments, as they help us identify areas for improvement and provide better service to our guests.We apologize for the shortcomings you experienced and understand your decision not to stay with us again. If there is anything more you'd like to share or if we can assist you further, please feel free to contact us directly. We hope you will reconsider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,Deborah Schirmer - Assistant Front Office Manager

Dear Jason, thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful staff. However, we apologize for the inconveniences you experienced during your stay.Regarding the issues with the shower temperature fluctuations and the unusable fridge, we sincerely apologize for any discomfort caused. Your concerns will be addressed with our maintenance team to ensure that such issues are promptly resolved to enhance the overall guest experience.We value your feedback as it helps us identify areas for improvement. If you have any further details or if there's anything specific you would like us to address, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future.Warm regards, Deborah Schirmer - Assistant Front Office Manager

Dear Roman, thank you for your positive feedback! We're delighted to hear that you found our hotel nice and our staff friendly. Providing a positive experience for our guests is our top priority, and we appreciate your kind words. If you have any specific comments or suggestions that could further enhance your experience or that of future guests, please feel free to share. We hope to have the pleasure of welcoming you back to our hotel in the future. If you have any questions or requests, our friendly staff is always here to assist you.Warm regards, Deborah Schirmer - Assistant Front Office Manager

Dear Klaus, thank you very much for your great feedback. We are glad that you liked your stay with us. With best regards Radisson Blu Hotel, Frankfurt

Dear Markus, thank you for the great score. Hope to see you soon. With best regards