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Reviews of numa | Blau Apartments

3.5 out of 5
numa | Blau Apartments
Düsseldorfer Strasse 22, Frankfurt

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 13 reviews" "
Rating 8 - Good. 6 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

6.2/10

Cleanliness

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sabah, London

Disliked: Cleanliness
This place it is right central Frankfurt good place private apartments it near train stations
Stayed 10 nights in Feb 2024

8/10 Good

Bartosz

Travelled with partner
Liked: Amenities
The area around the trainstation is one of the most terifying I have been to. Dirty, a lot of shady people walking around. It was particularly disturbing at night. The room was nice, it was amazing to receive all the gifts and snacks! There was a good coffee machine and kettle, the kitchen was quite clean and equipped. The bathroom was a bit dirty but good to use. Overall the hotel is one to recommend altough the area around is a big big minus.
Stayed 2 nights in Dec 2023
Response from numa Guest Experience Team on 31 Jan 2024
Dear Bartosz,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team

2/10 Terrible

Elijah

Disliked: Cleanliness, room comfort
Don't stay here
The property is in a sketchy part of town, about a block from a strip of "sex hotels" and large amounts of homeless. The room itself had a bunch of scuff marks on the dirty walls, scarred vynil flooring, and a bunch of cigarette trash on the balcony. The rooms are hot due to no air flow and if you leave the windows open at night the mosquitoes will eat you alive.
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 24 Oct 2023
Dear Elijah,Thank you for your feedback! We hope you'll accept our apologies for the inconvenience. The location of the hotel next to the central station also gives access to all the major parts of the city without any hassle but it also comes with its own dark side which unfortunately, nobody can avoid. We understand the summer in Europe can sometimes not be very pleasant as we expect but we take care of our guest's comfort and just reach out to our Guest experience team and they will arrange a fan in your room next time. If you'd like to speak in more detail, you can always contact our guest experience team. We're always looking out for ways to improve and hope we prove that to you soon.Best regards, numa Guest Experience Team

10/10 Excellent

Nicholas

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Nicholas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Location is very central, however, it is not a clean neighborhood.
Stayed 2 nights in Jun 2022
Response from Matteo on 11 Jul 2022
Dear Albert, Thank you for your feedback! You're always welcome at numa, and we look forward to seeing you again soon. Best regards, numa Guest Experience Team

8/10 Good

Ngwambeng Junior

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from numa Guest Experience Team on 31 Jan 2024
Dear Ngwambeng,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

6/10 Okay

Hiroaki

Stayed 6 nights in Feb 2023

6/10 Okay

Adrián

Stayed 2 nights in Oct 2022

8/10 Good

Dmytro

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from Matteo on 21 Jul 2022
Dear Dmytro, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

8/10 Good

Berat

Liked: Room comfort
Disliked: Cleanliness
Preisleidtung ist in Ordnung
Bad war nicht ganz sauber. Vermeintlich benutztes Handtuch hing über die Heizung. Toilettebürste voll mit Wasser. Leider keine Klimaanlage
Stayed 1 night in Jun 2022
Response from Matteo on 14 Jul 2022
Lieber Berat, Wir bedanken uns für dein Feedback! Es freut uns sehr, dass Sie Ihre Zeit bei uns genossen haben. Wir wünschen Ihnen alles Gute für die Zukunft und freuen uns darauf, Sie schon bald wieder bei uns begrüßen zu dürfen! Freundliche Grüße, numa Guest Experience Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Unbearable during the summer
I had originally planned to spend three nights at the numa but ended up checking out a day early due to the unbearable heat in the room. As there is no AC, the temperature stayed above 30 degrees Celsius at night (even with the roller shutters down all day) which led to some health issues. The numa provides one small fan for the room which is a nice thought but also didn't offer any sort of relief. I'd seriously suggest in investing into proper AC (units), as hot summer days made the room feel uninhabitable. Overall, cleanliness was also lacking. The fridge was rather dirty which didn't really make me want to leave any of my food or drinks in there. Additionally, the dark, moldy spots in the shower weren't too inviting. I also couldn't use the rain-/waterfall shower head, as it seemed partially broken which led to water splashing everywhere, both in- and outside of the shower.
Stayed 3 nights in Jun 2022
Response from Matteo on 14 Jul 2022
Dear guest, Thank you for your feedback and your suggestions to improve. We're working hard to enhance our processes and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow. Best regards, numa Guest Experience Team

8/10 Good

Berat

Liked: Room comfort
Kann ich empfehlen
Kühlschrank war leider nicht so sauber. Auch die Küchenzeile und das Bad könnten sauberer sein. Werde trotzdem wieder kommen
Stayed 1 night in May 2022
Response from Matteo on 31 May 2022
Lieber Berat, Vielen Dank für Ihr Feedback! Wir hoffen, dass Sie unsere Entschuldigung für die Unannehmlichkeit annehmen. Falls Sie mehr Details besprechen möchten, können Sie gerne jederzeit unser Guest Experience Team kontaktieren. Wir suchen immer nach Möglichkeiten uns zu verbessern und hoffen sehr, dass wir Ihnen dies bei Ihrem nächsten Aufenthalt zeigen können. Freundliche Grüße, numa Guest Experience Team

10/10 Excellent

Denis

Stayed 1 night in Sep 2021
Response from Imane numa Guest Experience Team on 2 Oct 2021
Dear Denis, Thank you for your feedback! We’re happy to see your score we are glad you enjoyed your time with us. We wish you all the best and hope to see you again soon. Best regards,