View from property
Check availability

Reviews of MY CLOUD Transit Hotel

MY CLOUD Transit Hotel
Terminal 1 / Gate z 25, frankfurt am Main/Airport, Frankfurt, Hessen

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 248 reviews" "
Rating 8 - Good. 76 out of 248 reviews" "
Rating 6 - Okay. 23 out of 248 reviews" "
Rating 4 - Poor. 10 out of 248 reviews" "
Rating 2 - Terrible. 8 out of 248 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

sima

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice and comfy place. Staff were very helpful.
Stayed 1 night in Apr 2024

8/10 Good

Siva G

Travelled with family
This is a good for a short stay and serves the purpose
Stayed 1 night in Apr 2024

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jappanjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cozy space
Stayed 1 night in Apr 2024
Response from MY CLOUD Transit Hotel on 25 Apr 2024
Hi Jappanjot, thank you for your great review. We're happy to see that you enjoyed our accommodation. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little hard to find but perfect for a layover
Stayed 1 night in Mar 2024
Response from MY CLOUD Transit Hotel on 25 Apr 2024
Hi Ronnie, thank you for your kind review. We're happy to hear that you enjoyed your stay. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Xiaofeng

Stayed 1 night in Apr 2024

10/10 Excellent

MERIEM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MY CLOUD Transit Hotel on 13 Mar 2024
Hi Meriem, thank you for your kind review. We're happy to see that you enjoyed your stay. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience! 10 stars. It was a relaxing, clean, and quiet room. Perfect for me because i had a 20-hour layover in Frankfurt and i was not comfortable venturing alone outside of the airport.
Stayed 1 night in Mar 2024
Response from MY CLOUD Transit Hotel on 13 Mar 2024
Hi Robin, thank you for your kind review. We're happy to hear that you enjoyed our accommodation. We hope to welcome you back as our guest during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for international travelers.
Stayed 1 night in Feb 2024
Response from MY CLOUD Transit Hotel on 1 Mar 2024
Hi Alessandra, thank you for your kind review. We're very happy to see that you enjoyed our accommodation. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Convenient if catching a flight and wish to avoid checking the time and hassle of checking in again.
Stayed 1 night in Feb 2024
Response from MY CLOUD Transit Hotel on 8 Feb 2024
Hi Peter, thank you for your kind review. We're very happy to hear that you enjoyed your stay with us. We hope to welcome you back during your next laover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 1 night in Jan 2024
Response from MY CLOUD Transit Hotel on 7 Feb 2024
Hi Meltem, thank you for your kind review. We're happy that you enjoyed you liked our accommodation. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

MELTEM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MY CLOUD Transit Hotel on 7 Feb 2024
Hi Meltem, thank you for your kind review. We're happy that you enjoyed your stay. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for it's purpose
Quick, simple hotel that is clean and exactly for what is needed when transiting through an airport.
Stayed 1 night in Jan 2024
Response from MY CLOUD Transit Hotel on 24 Jan 2024
Hi Ahmed, thank you for your kind review. We're very happy to hear that you enjoyed your stay with us. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

NISRINE, TOLUCA LAKE

Stayed 1 night in Jan 2024
Response from MY CLOUD Transit Hotel on 16 Jan 2024
Hi Ramzi, thank you for your kind review. We're happy to hear that you enjoyed your stay with us. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

David, Oklahoma Cirt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet clean and easy.
Stayed 1 night in Jan 2024
Response from MY CLOUD Transit Hotel on 16 Jan 2024
Hi David, thank you for your kind review. We're very happy to hear that you enjoyed your stay with us. We look foward to welcoming you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MY CLOUD Transit Hotel on 2 Jan 2024
Hi Caroline, thank you for your kind review. We're happy to see that you enjoyed your stay. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

6/10 Okay

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend a 16 hour layover in Frankfurt. The staff were pleasant and helpful.
Stayed 1 night in Nov 2023
Response from MY CLOUD Transit Hotel on 6 Dec 2023
Hi Michele, thank you for your review and for being our guest. We're happy to hear that you enjoyed your stay with us. We hope to welcome you back during your next layover at Frankfurt Aiport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and convenient for transit stay
Stayed 1 night in Nov 2023
Response from MY CLOUD Transit Hotel on 6 Dec 2023
Hi Hong, thank you for your kind review and for being our guest. We're very happy to hear that you enjoyed your stay with us. We hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, it was clean and quiet. The only issue was The comforter was barely big enough to cover two people.
Stayed 1 night in Nov 2023
Response from MY CLOUD Transit Hotel on 6 Dec 2023
Hi Michelle, thank you for your great review and for being our guest. We're happy to hear that you enjoyed your stay with us. When booking a double room, there should be two blankets in the room, if that wasn't the case, we apologize for that. Next time just let us know and we will provide a second blanket. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Stephen, Brownstown

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In need of a place to crash for a 15 hour layover, thankful My Cloud was in the secure area so we did not have to exit and return for security screening. However, with two people, it is a bit cramped. Would have gotten a second room after check in but it was a bit pricey for one room, let alone a second room. Although we survived.
Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 13 Nov 2023
Hi Stephen, thank you for your kind review. We're happy to hear that you enjoyed your stay with us. All of our rooms have the same size of approx. 10m². Since we are located directly inside the terminal, our prizes are a littler higher than hotels outside of the Airport. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Marinko

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very convenient and easy to get to
Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 13 Nov 2023
Hi Marinko, thank you for your kind review. We're very happy to hear that you enjoyed your stay. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards,

10/10 Excellent

Yiwei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for my parents who were flying from the U.S. to Shanghai and had a 12 hour layover at Frankfurt. The hotel is located in the same terminal as the gates so they didn't have to go through security checks. It was only a short walk from the gates and the check-in was very fast since I already did the online pre-checkin. My parents do not speak any German or English but didn't experience difficulty checking in. The hotel is a bit pricy but worth the money if you'd like to rest a bit between long flights.
Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 13 Nov 2023
Hi Kathy, thank you for your kind review. We're very happy to hear that your parents enjoyed their stay. We hope to welcome you guys back during your next layover at Frankfurt Airport. Kind regards,

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent way to spend the night in an airport
Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 13 Nov 2023
Hi Kathy, thank you for your kind review. We're very happy to hear that you enjoyed your stay. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay long lay over
we had a long lay over in Frankfurt this worked out perfect. made it a no hassle in the morning just walked out of our room right to the gate and then on our way. Staff Ana & Andrey over and above excellent service providers made us feel at home. Only downfall, it is defiantly on the pricey side.
Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 13 Nov 2023
Hi Theresa, thank you for your kind review. We're very happy to hear that you enjoyed your with us. Ana and Andres will be very happy to hear your kind words. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient. Staff is very helpful and informative - we were notified about time and access restrictions and it helped us to arrive to hotel in time. I would suggest to add notice to the hotel description in Expedia that the hotel is located in the restricted zone and not available during the night.
Stayed 1 night in Sep 2023
Response from MY CLOUD Transit Hotel on 16 Oct 2023
Hi Iryna, thank you for your great review. We're very happy to hear that you enjoyed our accommodation and were happy with our service. We're trying to add that to our description, but Expedia restrictions make it difficult. For that reason, we always send out a message to each guest that books via Expedia. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likened that I could walk to this property without leaving airport. It was both clean, new, safe and comfortable.
Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 16 Oct 2023
Hi Kim, thank you for your great review. We're happy to hear that you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Klaus

Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 16 Oct 2023
Hi Klaus, thank you for your positive review. We're happy you liked our accommoadation and we hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

2/10 Terrible

Pamela

Travelled with family, Business traveller
Was unable to access the hotel as the security station required to go thru to reach the hotel was closed. We encountered other passengers experiencing the same. Had to go offsite
Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 12 Oct 2023
Hi Pamela, we're sorry to hear about yout bad experience. Our hotel itself is open 24/7 but the security chechpoints of the Airport close from 10pm to 5am. We are located inside the the transit area since we are a transit hotel. We've sent you a message beforehand with all the necessary information you need, when booking next time. Please take note of that in the future. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by this property. Very clean and quiet, and just what you need for an overnight layover!
Stayed 1 night in Oct 2023
Response from MY CLOUD Transit Hotel on 12 Oct 2023
Hi Susan, thank you for your great review. We're very happy to hear that you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Richard

Stayed 1 night in Sep 2023
Response from MY CLOUD Transit Hotel on 12 Oct 2023
Hi Richard, thank you for your kind review. We're happy to hear that you enjoyed your stay. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

CHANG WON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Aug 2023
Response from MY CLOUD Transit Hotel on 13 Sept 2023
Hi Chang Won, thank you for your review. We're happy to hear that you enjoyed your stay. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Albulena

Stayed 1 night in Aug 2023
Response from MY CLOUD Transit Hotel on 6 Oct 2023
Hi Albulena, thank you for your great review. We're happy that you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Mbugua

Stayed 1 night in Aug 2023
Response from MY CLOUD Transit Hotel on 13 Sept 2023
Hi Mbugua, thank you for you review. We're happy that you enjoyed your stay and hope to welcome you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MY CLOUD Transit Hotel on 29 Aug 2023
Hi Bashar, thank you for your kind review. We're happy that you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

6/10 Okay

Di

Stayed 1 night in Aug 2023
Response from MY CLOUD Transithotel on 15 Aug 2023
Hi Di, thank you for your review. We're sorry to hear that you were not fully satisfied with your stay. We hope to persue you during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Zahra

Stayed 1 night in Aug 2023
Response from MY CLOUD Transit Hotel on 29 Aug 2023
Hi Zahra, thank you for your great feedback. We're happy to hear that you liked our accommodation. We Hope to welcome you back as our guest during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

soumitra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Very clean ,serve the Purpose well of staying overnight at FFT airport without a Schengen visa
Stayed 1 night in Aug 2023
Response from MY CLOUD Transithotel on 15 Aug 2023
Hi Soumitra, thank you so much for your kind review. We're very happy to hear that you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

long

Stayed 1 night in Jul 2023
Response from MY CLOUD Transithotel on 2 Aug 2023
Hi Long, thank you for your great feedback. We're very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Florence, Rehab City New Cairo

Travelled with family
Liked: Cleanliness, staff & service
Very clean and pleasant
Stayed 1 night in Jul 2023
Response from MY CLOUD Transithotel on 19 Jul 2023
Hi Florence, thank you for your amazing review. We're very happy to hear that you enjoyed your stay with us. We hope to welcome you back as our guest during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

zhong

Business traveller
it is adequate and convenient.
Stayed 1 night in Jul 2023
Response from MY CLOUD Transithotel on 14 Jul 2023
Hi Zhong, thank you for your kind review. We're very happy to hear that you enjoyed your stay with us. We hope to welcome you back as our guest during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Gordon

Stayed 1 night in Jul 2023
Response from MY CLOUD Transithotel on 2 Aug 2023
Hi Gordon, thank you so much for your kind review. We're very happy to hear that you enjoyed our accommodation. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Chris

Stayed 1 night in Jun 2023
Response from MY CLOUD Transithotel on 6 Jul 2023
Hi Chris, thank you for your review. We're happy that you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Terry

Stayed 1 night in Jun 2023
Response from MY CLOUD Transithotel on 19 Jul 2023
Hi Terry, thank you for your kind review. We're happy you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2023
Response from MY CLOUD Transithotel on 19 Jul 2023
Hi Elizabeth, thank you for your great review. We're happy to hear that you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Fawad, Orleans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel for the transit area, perfect size.
Stayed 1 night in Jun 2023
Response from MY CLOUD Transithotel on 28 Jun 2023
Hi Fawad, thank you for your kind review. We're happy to hear that you enjoyed our hotel. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service
Achtung!
Stayed 1 night in Jun 2023
Response from MY CLOUD Transithotel on 28 Jun 2023
Hi Gordon, thank you for your kind review. We're happy to hear that you enjoyed your stay with us. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Raju

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a transit accommodation within the terminal it fulfills the requirement. Happy to come back.
Stayed 1 night in May 2023
Response from MY CLOUD Transithotel on 26 May 2023
Hi Raju, thank you for your kind review. We're happy to hear that you enjoyed our accommodation. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from MY CLOUD Transithotel on 26 May 2023
Hi Jason, thank you for your great review. We're happy that you enjoyed your stay with us and hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Perfectly functional and clean. A little hard to navigate to, but otherwise perfect.
Stayed 1 night in May 2023
Response from MY CLOUD Transithotel on 26 May 2023
Hi James, thank you so much for your kind review. We hope to welcome you back again during your next layover at Frankfurt Airport. Kind regards, MY CLOUD Transit Hotel

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
My key card did not work. After two new keys that didn’t work, the staffer had to reprogram it. Wasted time.
Stayed 1 night in May 2023
Response from MY CLOUD Transithotel on 26 May 2023
Hi Robert, thank you for your review. We're sorry to hear about the trouble with the key cards, that is not the usual case but we understand that it disturbed you. We hope you enjoyed your stay afterwards anyway. Kind regards, MY CLOUD Transit Hotel