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Reviews of B&B Hotel Frankfurt-West

2 out of 5
B&B Hotel Frankfurt-West
Wilhelm-Fay-Straße 53, Frankfurt

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 34 reviews" "
Rating 8 - Good. 13 out of 34 reviews" "
Rating 6 - Okay. 5 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It’s a place to stay
This is a simple business type hotel. When we checked in there was a long line and the front desk person didn’t even talk to you when you checked in. He waved you forward with your fingers as he was arguing on the phone with somebody about a bill. Not exactly a warm, hospitable greeting. The room itself was fine. Clean with good beds. If you’re looking for a warm shower in a good bed, this hotel would suffice. I would, however, expect a much more appropriate greeting from the staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice affordable hotel right across the street from a train station. Our kids loved the bunk beds. Staff was friendly and spoke english. Breakfast was good and property was very clean.
Stayed 3 nights in Jun 2023

10/10 Excellent

Rafal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

ANTONI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Bueno hotel si estas de ruta
Stayed 1 night in Dec 2021

10/10 Excellent

Adriano, Veldhoven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, easy access and processing, friendly and helpful staff!
Stayed 1 night in Aug 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Empfangspersonal.Ruhige Umgebung.Die Zimmer waren sauber aber am Vorhang und den Ecken sehr staubig.Alles in allem würde ich für einen Kurztrip wie diesen wieder dieses Hotel buchen.
Stayed 2 nights in May 2024

8/10 Good

Timo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Staff & service
Die Lage ist ideal nur wenige Gehminuten zum S-Bahnhof Eschborn-Süd. Die Umgebung ist allerdings nicht ansprechend zwischen hohen Bürogebäuden. Das Hotel selbst is ok für den Preis. Zimmer klein, aber komfortabel. Betten und Dusche sind prima. Der Check-in war allerdings ein Drama. Die Rezeption ist nämlich nur sehr begrenzt geöffnet. Zu anderen Zeiten muss man digital einchecken. Das war allerdings ziemlich kompliziert. Erst einmal war der Code, den man zum Einchecken braucht, nicht in der Mail von Expedia angegeben. Ein Anruf bei der Notnummer führte zu nichts, da man bei B&B Hotel wohl der Meinung ist, dass das nicht ihr Problem, sondern das des Gastes ist. Um an die Buchungsdaten und den Code heranzukommen, mussten wir erst einen Account bei Expedia einrichten. Im Hotel selbst versagte die Software des Check-in Automaten auf halbem Wege und mussten wir Namen, Geburtstage und Anschrift noch mal eingeben. Beim 2. Mal klappte es dann. Alles zusammen sehr ärgerlich und zeitraubend. Sowohl für Expedia als für B&B Hotel daher ein Ungenügend.
Stayed 1 night in Dec 2023

8/10 Good

Gordana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten eine Übernachtung gebucht. An der Rezeption wurden wir freundlich empfangen und es klappte alles reibungslos. Sehr nettes Personal. Die Zimmer waren sauber und die Betten bequem. Einziger Wunsch wäre, dass die Handtücher einen angenehmeren Geruch haben. Beim Gesicht abtrocknen roch es sehr chemisch.
Stayed 1 night in Dec 2023

10/10 Excellent

Damir

Stayed 1 night in Dec 2023

6/10 Okay

Christian

Travelled with family
Liked: Cleanliness
Hotel war sehr sauber und die Zimmer praktisch eingerichtet. Dusche und WC waren auch OK.
Stayed 1 night in Dec 2023

10/10 Excellent

Silvio

Business traveller
Liked: Staff & service
Xx
Stayed 1 night in Nov 2023

8/10 Good

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

XIAOMING

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT was very ok
Stayed 1 night in Jul 2023

8/10 Good

Christoph

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

khial

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
sehr gut
Stayed 1 night in Jul 2023

10/10 Excellent

Serkan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles ok
Stayed 1 night in Mar 2023

6/10 Okay

mustafa

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Wouldn't want to stay unless I have to.
Some of the staffs are not so friendly. (not all) Don't want to feel being oppressed as a guest even though we are not fully knowledgeable about certain things. It would be good if we feel welcomed without being judged. There was annoying sound from the air conditioner or some other machine all night for every 30 min to an hour in my room. Didn't want to report this at site as I didn't find the clerk kind or helpful. I just decided not to stay there any longer.
Stayed 1 night in Jan 2023
Response from Your B&B Hotel on 5 Jan 2023
Dear guest, Thank you for taking the time to give us your opinion about your stay with us. While we're sorry you didn't have a better experience with us, your review helps us learn and improve. We work to ensure that our guests have everything they need. Any problems regarding the rooms should be reported to the reception. Our staff would have been more than happy to help you and move you to another room for no extra cost.The problem with the noise has been reported and a technician was called and solved the problem.If you give us a chance to regain your trust, we guarantee that we will do our best to ensure that you have the same good experience with us as other guests. Kind regards,

10/10 Excellent

Rigoberto, San Salvador

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay nada cerca, lo que uno se ahorra en precio lo paga en uber al aeropuerto
Response from Your B&B Hotel on 5 Jan 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Kenza

Stayed 1 night in Aug 2022

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Winand

Stayed 1 night in Jul 2022

8/10 Good

Ulrich

Stayed 1 night in May 2022

10/10 Excellent

Phat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

youngwoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
접근성이 아주 좋은 호텔
Stayed 2 nights in Mar 2022

8/10 Good

Djamshid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Christopher

Stayed 1 night in Mar 2022

6/10 Okay

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Einfach, Funktional, Sauber ,Preis-Leistung gut
Einfaches und Funktionales Hotel. Preis-Leistung in Ordnung. Kleine aber saubere Zimmer. Liegt etwas Ausserhalb, aber gut zu erreichen. Sehr netter Empfang, (kein Check-Out nötig) Rewe markt zu Fuß erreichbar
Stayed 1 night in Oct 2021

8/10 Good

Torsten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zwischenstopp
Gute Parkmöglichkeiten, Rezeption nach 22 Uhr noch besetzt
Stayed 1 night in Oct 2021

8/10 Good

Andreas

Stayed 1 night in Oct 2021

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2021