Front of property

Reviews of Quality Inn

2.5 out of 5
Quality Inn
2401 E. Hwy 90, Alpine, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 264 out of 628 reviews" "
Rating 8 - Good. 240 out of 628 reviews" "
Rating 6 - Okay. 74 out of 628 reviews" "
Rating 4 - Poor. 30 out of 628 reviews" "
Rating 2 - Terrible. 20 out of 628 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 10 May 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit was wnderful. Very helpful and friendly staff.
Stayed 5 nights in Apr 2024
Response from Customer Care Team on 10 May 2024
Dear Noel, we're thrilled to hear that you had a wonderful visit with us! Thank you for your kind words about our helpful and friendly staff. Providing excellent service to our guests is always our top priority, and we're delighted to hear that we succeeded in making your stay enjoyable. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for travelers going to or from Big Bend. Helpful staff.
Stayed 1 night in May 2024
Response from Customer Care Team on 7 May 2024
Dear Linda, we're delighted to hear that you found our hotel to be a great place for travelers heading to or from Big Bend, and we're thrilled that our staff was able to assist you during your stay. Providing helpful service to our guests is our priority, and we're glad that we could make your experience more enjoyable. If there's anything else we can do to enhance your next stay or if you have any specific preferences, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back on your next journey!Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Ozumy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to relax on the road and pet friendly
Stayed 1 night in May 2024
Response from Customer Care Team on 7 May 2024
Dear Ozumy, we're thrilled to hear that you found our hotel to be a good place to relax during your travels, and we're glad that you appreciated our pet-friendly policy. Providing a comfortable and welcoming environment for both you and your furry friend is important to us, and we're delighted that we met your expectations in this regard. If there's anything else we can do to make your next stay even more enjoyable or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another relaxing stay soon!Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 4 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk staff, able to help with limited dining suggestions for a Sunday night when most options were closed. We appreciated having housekeeping take care of the basics each day--a rarity these days for multiple nights stays. Good breakfast options, especially for travelers visiting Big Bend National Park.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Patricia, we're delighted to hear that you had a positive experience with our front desk staff and that they were able to assist you with dining suggestions, especially on a Sunday night when options were limited. It's great to know that you found our housekeeping services attentive and that you enjoyed our breakfast offerings, particularly for travelers visiting Big Bend National Park. Your feedback is appreciated, and we'll continue striving to provide excellent service and amenities for all our guests. If there's anything else we can assist you with or if you have any further suggestions, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities
. No hot water from Friday night to Saturday night. We were not able to take a shower. ... Generally clean but for the price of this motel, you want it to be great.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Norman, we apologize for the inconvenience you experienced with the lack of hot water during your recent stay with us. We understand the importance of a comfortable and relaxing shower experience, and we regret that we were unable to provide this for you. Please rest assured that we take your feedback seriously and are actively handling the issue to prevent recurrence in the future. We appreciate your acknowledgment of the cleanliness of our facilities, and we apologize that it did not meet your expectations given the price point. We strive to provide exceptional value for our guests, and we regret that we fell short in this instance. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention, and please don't hesitate to reach out if there's anything else we can do to improve your experience.Best Regards, Quality Inn AlpineCustomer Care Team

6/10 Okay

Luisa

Liked: Staff & service
Disliked: Amenities
The Quality Inn is an older property but overall still clean. The breakfast choices were very poor. The TV never worked. The pool was under construction. The staff was friendly. I am reluctant to choose this place again.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Luisa, thank you for taking the time to share your feedback with us. We're glad to hear that you found our property to be clean and that our staff provided friendly service during your stay. However, we apologize for the shortcomings you experienced, including the poor breakfast choices, the TV not working, and the pool being under construction. Your feedback is important to us, and we will use it to handle these issues and make improvements where necessary. We understand your reluctance to choose our property again, but we hope that you will reconsider and give us another chance to provide you with a better experience in the future. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out.Best Regards, Quality Inn AlpineCustomer Care Team

2/10 Terrible

Paula

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
Our TV and phone did not work for the 3 nights we stayed, despit e multiple attempts by staff to fix, it would not stay fixed without ebtering a password. There was never an offer of compensation or to change rooms.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Paula, we apologize for the inconvenience you experienced with the TV and phone during your stay. This is certainly not the level of service we aim to provide. Your feedback regarding the cleanliness and amenities is also noted, and we will share these issues with our team to ensure improvements are made. We understand your frustration and regret that we were unable to resolve the issues to your satisfaction during your stay. Please know that your comfort and satisfaction are important to us, and we appreciate your patience and understanding. If you choose to stay with us again in the future, we will do our best to ensure a more positive experience.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear James, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Scott

Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 May 2024
Dear Scott, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

William, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. On the north end of town closest to Big Bend National Park
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear William, thank you for choosing to stay with us and for highlighting our great location near Big Bend National Park! We're delighted to hear that you found our location convenient for your visit. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to welcome you back again in the future for another enjoyable stay!Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Tom, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards, Quality Inn AlpineCustomer Care Team

2/10 Terrible

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

GH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all correct
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear guest, It's great to hear that everything was correct! If you have any more questions or need further assistance in the future, don't hesitate to reach out. Have a wonderful day!Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Martha, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was about ninety (90) minutes away from Big Bend National Park. This Quality Inn was quiet and my room was quite spacious and decorated. I especially liked the curtain with a picture of the scenery at Big Bend. I had no issues with the television, with the Internet, with the hot water, with the air conditioning, nor with any of the outside parking. The breakfast was fine with me, and it was nice to have the waffles that were made in the shapes of Texas. The hotel staff was friendly, and my room was cleaned after each night in which I had slept there. This hotel also had areas for a person: to smoke, to grill, and to walk their dogs, but none of these services were applicable to me. What bothered me was that the breakfast was not immediately ready at 6:00 AM as it was supposed to be, the hot tub was under construction despite no post as to such on Expedia, and the pool was absolutely ice cold. There were many options to dine within Alpine, but not every restaurant had the best hours and days of operation.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Michael, thank you for sharing your detailed feedback about your stay at the Quality Inn. We're pleased to hear that you enjoyed the spacious and decorated room, as well as the amenities like the waffle shapes and the friendly staff. We apologize for the inconvenience regarding the breakfast timing, the hot tub under construction, and the cold pool. Your comments will be shared with our team to ensure that we address these issues promptly and provide a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.Best Regards, Quality Inn AlpineCustomer Care Team

4/10 Poor

Rosa V

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 29 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear Marie, thank you for your positive feedback! We're thrilled to hear that you had a very nice experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable experience. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Yazmin

Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Nicole

Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Nicole, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Quality Inn AlpineCustomer Care Team

4/10 Poor

Maria

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Maria, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in Alpine
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear John, thank you for your positive feedback! We're delighted to hear that you had an excellent experience at our hotel in Alpine. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We appreciate your support and hope to have the pleasure of hosting you again in the future!Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Cynthia, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
This motel had an Internet television system that was very unstable, making it extremely hard to watch TV. I had to use two remote controls, one to turn the TV on and select channels and the other to control the volume and turn the TV off. The TV would abruptly change HDMI inputs, and you had to go through a hassle to reselect the working connection. Finally, it went completely off. The desk person reset the TV, but it still wouldn't work. Nobody could be found to fix the problem. It was a real disappointing stay. The thing good about it was the very helpful front desk people, and the breakfast had a nice selection of things to eat.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Marcus, we're deeply sorry to hear about the issues you encountered with the television system during your stay. Your experience falls short of the standard of comfort and convenience we strive to provide for all our guests. Please accept our sincerest apologies for any frustration or inconvenience this may have caused you. Rest assured, we will share this matter with our team to ensure that similar incidents are avoided in the future. We're glad to hear that our front desk staff was helpful and that you enjoyed the breakfast selection. Your feedback is invaluable to us as we continuously work to improve our services. If there's anything else we can do to make this right or if you have any further concerns, please don't hesitate to contact us directly.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Ramesh Vaman

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 4 Apr 2024
Dear Ramesh, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Ravi, flowermound

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Michael, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Michael

Liked: Cleanliness
Need an elevator.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Michael, thank you for your feedback. We understand the importance of having an elevator for our guests' convenience, and we appreciate your suggestion. While we currently don't have an elevator, we will certainly consider your request as we continue to improve our facilities. In the meantime, if you have any specific needs or preferences regarding your room assignment, please don't hesitate to let us know, and we'll do our best to accommodate you. We hope to have the opportunity to welcome you back and provide you with a comfortable stay.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Roger, Midland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while in town on business. The staff were all friendly & helpful. Room was clean & comfortable. Breakfast was good & well stocked. Close to Pizza Hut so that was convenient for supper. I will definitely stay here again next time I’m in town overnight.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Roger, we appreciate your kind words and are delighted to hear that you enjoyed your stay with us. It's wonderful to know that our friendly and helpful staff, clean and comfortable rooms, and well-stocked breakfast contributed to a positive experience. We look forward to welcoming you back on your next visit to town. If there's anything specific you'd like us to improve or enhance for your future stays, please feel free to let us know.Best Regards, Quality Inn AlpineCustomer Care Team

4/10 Poor

Nancy

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Nancy, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative. Lobby furniture terrible. Looking for comfortable place out of room to read paper.
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Dear Wayne, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the lobby furniture was unsuitable for use and marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve these issues as soon as possible, and look forward to welcoming you back to Quality Inn Alpine.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Yazmin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I felt comfortable
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear Yazmin, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Quality Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Katelynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allen was so professional and courteous. Excellent stay!
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Katelynn, thank you for your glowing review! We're delighted to hear that Allen provided you with professional and courteous service, contributing to an excellent stay. We will be sure to commend him for his outstanding efforts. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another fantastic experience.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room and good breakfast
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 9 Feb 2024
Dear Peggy, we appreciate your positive feedback! It's great to hear that you enjoyed the spacious room and found our breakfast to your liking. Our team strives to provide a comfortable and satisfying experience for our guests. If you have any suggestions or specific preferences for future visits, feel free to share them with us. We look forward to welcoming you back for another enjoyable stay.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Room was a nice size and clean. Cookies in the lobby were a nice treat. Breakfast was typical hotel options. Overall it was a good stay.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 6 Feb 2024
Dear Pamela, thank you for your positive review and for choosing to stay with us. We're delighted to hear that you enjoyed your room, the cleanliness, and the complimentary treats in the lobby. We appreciate your feedback on the breakfast options. If there's anything specific you'd like to see added or improved, please let us know. We hope to welcome you back for another pleasant stay in the future.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, check in was a breeze. No complaints at all.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Michael, thank you for choosing our hotel and taking the time to share your positive experience. We're delighted to hear that your room was clean, the bed was comfortable, and the check-in process was smooth. Your satisfaction is our priority, and we appreciate your kind words. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know. We value your patronage and look forward to welcoming you back for another enjoyable stay in the future. Thank you for your positive review!Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

GABRIEL, EL PASO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, comfortable and conveniently located. Overall the cleanliness is good! I gave 4 stars because the bathroom was a little dirty, just a little. The rest of the room was great!
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Gabriel, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our property nice, comfortable, and conveniently located. Your comments regarding the cleanliness of the bathroom have been duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we will handle this with our housekeeping team to ensure that all areas of the room meet our high standards. We appreciate your valuable input and hope to have the opportunity to welcome you back for a flawless experience in the future.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Erik, Las Cruces

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024
Response from Customer Care Team on 26 Jan 2024
Dear Erik, thank you for your kind feedback. We're delighted to hear that you found our hotel to be pleasant during your stay. If there are any specific areas where we can improve or if you have any suggestions for us, please feel free to let us know. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future. Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Ralph

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 24 Jan 2024
Dear Ralph, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 24 Jan 2024
Dear Jeffrey, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Quality Inn AlpineCustomer Care Team

4/10 Poor

Eduardo

Travelled with family
Disliked: Property conditions & facilities, room comfort
Is not worth the money
Shower in terrible conditions and a a very poor breakfast
Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear Eduardo, thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, particularly with the shower and the breakfast experience. We understand the importance of a comfortable and well-maintained room, and it is disheartening to learn that the condition of the shower did not meet your expectations. Please be assured that we are handling this matter promptly to ensure the necessary improvements are made. Regarding the breakfast, we are sorry that it did not meet your standards. We value our guests' feedback, and we will review our breakfast offerings to enhance the overall experience for future guests. Your comments are essential to us as we continuously strive to improve our services. If there's anything specific you would like to share or if there are additional details you'd like us to tackle, please feel free to reach out to us directly. Once again, we apologize for any inconvenience, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Doug, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again if in area.
Great price, breakfast, and room. Cleanest hotel we've seen for awhile. This is a dusty town and the room was thoroughly clean. Pod coffee in lobby and filtered water. Breakfast had the usual fare plus eggs and sausage, hotcakes, and waffles. Room was close to door to parking, made luggage easy.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear Robert, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our great price, breakfast offerings, and the cleanliness of our hotel. It's wonderful to know that you found our accommodations to be the cleanest you've seen in a while. We're pleased that you appreciated the additional amenities such as pod coffee in the lobby and filtered water. It's great that the breakfast options met your expectations, and we're glad the room's proximity to the parking made it convenient for you. If there's anything specific you enjoyed about your stay or if there are ways we can make your future visits even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back on your next visit!Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Victor, thank you for your positive feedback! We're delighted to hear that you had an enjoyable experience with us. Our team works hard to ensure our guests have a comfortable stay. We look forward to welcoming you back in the future. If you have any suggestions or feedback on how we can make your next stay even better, please let us know. Safe travels!Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Eva

Stayed 1 night in Dec 2023
Response from Customer Care Team on 24 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Chin-Sen

Travelled with family
Disliked: Amenities
Te quality of the breakfast is poor.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Chin-Sen, thank you for sharing your feedback with us. We apologize for any disappointment with the quality of our breakfast and the amenities provided. Your feedback is invaluable, and we will certainly take it into consideration as we strive to improve our services and offerings. We hope to have the opportunity to provide you with a better experience in the future.Best Regards, Quality Inn AlpineCustomer Care Team

10/10 Excellent

Dustin

Stayed 1 night in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Dustin, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Quality Inn AlpineCustomer Care Team

8/10 Good

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We wish they cleaned up the area around the hotel.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Susan, thank you for your feedback regarding the cleanliness of the area around the hotel. We understand the importance of maintaining a clean and pleasant environment for our guests, and we apologize for any inconvenience this may have caused you. Your feedback is valuable to us, and we will share this concern with the appropriate teams to ensure improvements are made. We appreciate your understanding and hope to have another opportunity to provide you with a better experience in the future.Best Regards, Quality Inn AlpineCustomer Care Team

4/10 Poor

Don R

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights. House keeping did not enter the room on second day. No preference was ask nor offered. wet towels, and the bed unmade. Room charge was the same both nights. Ask front desk for explanation and was referred to corporate. Totally disgusted. Anny amends, corporate?
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 1 Jan 2024
Dear Don, we apologize for the oversight and inconvenience you experienced during your stay. It is our standard to offer housekeeping services daily, and we regret that this was not the case for your room. Your feedback is valuable, and we will review this issue with our housekeeping team to ensure it does not happen again in the future. We understand your frustration and would like to make it right. Please contact our corporate office so we can discuss possible amends and ensure a more satisfactory experience for you in the future.Best Regards, Quality Inn AlpineCustomer Care Team