Fort of Santa Cruz

Was right in the middle of town.

Although there is much to like about this property, it is far from perfect. But I gave it four stars due to the location, which is wonderful and in the heart of the city, very close to everything. But that is also the problem, this hotel can be extremely noisy at night when cars and motorbikes are whizzing by. And the best rooms, those facing the harbor, have the most noise. We found it quite difficult to fall asleep at night. That said, the room was lovely, very nicely decorated and the staff was friendly but not exceptionally well trained. For example, one staff member entered our room without permission while we were napping on the beds! Although he did knock first, I didn't hear him because I was wearing noise-cancelling headphones (see above). There are no deadbolts or manual locks to keep people from entering like this and you have to use your key to exit the room, which would be illegal in the US. He apologized but went on to explain at length that somebody had reported a "problem" in the room. All while my wife and I were laying on the beds! Very unprofessional, although I'm sure this is not an everyday occurrence. In conclusion, the hotel looks great, the rooms are lovely but quite noisy at times and the staff is friendly but not well-trained. Still, because of the rooms and location I'll give it a 4.