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Reviews of Fort Savane

Fort Savane
5 rue de la Liberté, Fort-de-France

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 292 reviews" "
Rating 8 - Good. 126 out of 292 reviews" "
Rating 6 - Okay. 31 out of 292 reviews" "
Rating 4 - Poor. 7 out of 292 reviews" "
Rating 2 - Terrible. 4 out of 292 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven, Mukilteo

Stayed 1 night in Mar 2024
Response from Fort Savane Team. on 12 Apr 2024
Hello Steven , It is with great pleasure that we become aware of your satisfaction through this incredible note. A big thank you from all the team. We hope to see you again soon on a future stay.

10/10 Excellent

Albina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location, excellent staff and service. Walkable. Enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Team Fort Savane. on 16 Feb 2024
Hello Albina,We look forward to reading your comment. Thank you for your incredible rating, our priorities are your well-being and comfort. It is with pleasure that we welcome you during your next stay. Best Regards,

10/10 Excellent

Monali

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean place. Perfect overall!
Stayed 1 night in Jan 2024
Response from Team Fort Savane on 1 Feb 2024
Hello Monali, Thank you very much for this incredible note and for your kind comments on our résidence. We are very happy to hear that you loved the service and the staff! We very much appreciate your positive feedback on the Fort Savane residence, we look forward to seeing you again!

10/10 Excellent

Romain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from L'Equipe Fort Savane. on 19 Jan 2024
Bonjour Romain , Quel bonheur de lire votre satisfaction à travers cette superbe note ! Un grand merci de la part de toute l'équipe de la résidence FORT SAVANE, au plaisir de vous revoir!

10/10 Excellent

Deanna, Oshawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Fort Savane on 27 Jan 2024
Hello Deanna, What a joy to read your satisfaction through this superb note! A big thank you from the entire team of the FORT SAVANE residence, we look forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit appartement commode à Fort-de-France
Nous avons passé 6 nuitées durant la période de Noël. L'appartement convenait comme pied à terre lors de notre séjour en Martinique. Belle vue sur le parc La Savane. Le personnel était très serviable et accommodant. Propreté à noter (service d'entretien à chaque jour).
Stayed 6 nights in Dec 2023
Response from L'Equipe Fort Savane. on 9 Jan 2024
Bonjour , Nous sommes sincèrement touchés par votre incroyable note ainsi que votre commentaire très enthousiastes à notre égard. C'était un plaisir de vous accueillir et nous espérons avoir l'occasion de vous apporter satisfaction de nouveau. Chaleureuses salutations,

6/10 Okay

Mohamed

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Best location to take ferries to other worthy spots - point du bout, Anse a l’âne et le bourg des 3 îlets. Apart from the ferries, everything else in the area is practically shut down on Saturday evenings, Sundays and holidays. Nothing to eat and nowhere to go. Best go to point du bout.
Stayed 3 nights in Dec 2023
Response from Team Fort Savane on 29 Dec 2023
Hello Mohamed, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay with us and hope to see you again very soon. Sunny greetings. Reception.

6/10 Okay

David

Liked: Staff & service, amenities, property conditions & facilities
I probably should have done my research. This place has no pool, though there is a small beach nearby with no bathroom facilities. There was not always someone at the reception desk.
Stayed 6 nights in Dec 2023
Response from Team Fort Savane on 29 Dec 2023
Hello David, Thank you for your confidence and feedback, we take note of your comments and unfortunately do not have the power to improve the point mentioned regarding the pool because no hotel in the city center of fort of france has a pool. We are transparent about our location and our establishment for reminder is an apartment hotel. However, we have made every effort to ensure that you are satisfied with a responsiveness of our concierges in your regards following your many requests. Sincerely,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olivia was a great host. Very helpful. Right on the water with nice views and good restaurants
Stayed 1 night in Dec 2023
Response from Fort Savane Team on 28 Dec 2023
Hello Paul , We are sincerely touched by your rating and your very enthusiastic comment about us. It was a pleasure to welcome you and we hope to have the opportunity to bring you satisfaction again. Warm greetings,

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from La Réception. on 26 Dec 2023
Bonjour Cindy, Quel bonheur de lire votre satisfaction à travers cette superbe note ! C'est avec plaisir que nous vous accueillerons lors de votre prochain séjour. Bien à vous,

10/10 Excellent

RICHARD

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fort Savane was conveniently located close to the port, many restaurants and points of interest. We found the staff very helpful and pleasant when we asked for assistance. Would stay there again and recommend to others.
Stayed 2 nights in Dec 2023
Response from La réception on 5 Dec 2023
Bonjour Richard , Nous nous réjouissons de lire votre commentaire . Merci pour votre retour , nos priorités sont votre bien-être ainsi que votre confort. C'est avec plaisir que nous vous accueillerons lors de votre prochain séjour. Bien à vous,

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Helpful staff. We brought earplugs as it can get noisy as it is next to a big park. Waterfront is steps away.
Stayed 1 night in Nov 2023
Response from Team Fort Savane . on 23 Nov 2023
Hello Charles, Thank you for your kind comments on our hotel.We are very happy to hear that you loved the service and the staff! We very much appreciate your positive feedback on the Fort Savane residence,We look forward to seeing you again!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Team Fort Savane on 14 Nov 2023
Hello Stephanie, Thank you for your excellent rating, we are happy that your stay took place in good conditions. It was a pleasure to welcome you and we hope to have the opportunity to bring you satisfaction again .

10/10 Excellent

Karren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy comfortable hotel. Its walking distance from everything in the city. Customer service was great.
Stayed 3 nights in Aug 2023
Response from Reception on 11 Sept 2023
Hello Karren,We are happy to read your satisfaction with this superb rating! A big thank you from the entire FORT SAVANE residence team, we look forward to seeing you again!

10/10 Excellent

Farrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from La Réception. on 16 Aug 2023
Bonjour Chère Farrah,Nous tenons à vous remercier pour cette excellente note.Nous sommes chanceux de vous compter parmi notre charmante clientèle. Au plaisir de vous revoir très bientôt. Bien à vous,

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is in a lively area, right in the center of Fort de France. The staff are very welcoming and helpful. The reception is closed during the night, but there is a phone number available to call the staff anytime, if needed. The free WiFi connection is good, but with some interruptions. The room is spacious and has a nice park view. The bed is large and comfortable. There is tea and coffee maker in the room. There are only French-speaking channels available on TV.
Stayed 2 nights in Jun 2023
Response from La Réception on 6 Jun 2023
Hello Mrs Monica, Thank you for sharing your impressions following your stay. We are happy to hear that your stay went well. Looking forward to seeing you again soon, we will be delighted to welcome you again.Best Regards,

8/10 Good

Denanauth

Liked: Cleanliness, staff & service, property conditions & facilities
Location is ideal. Cleanliness of bathroom can be better (bathroom shower wall needs to be regrouted). Bathroom decor can be improved (no artwork or accent pieces). No floor mats or rugs. Coffee was excellent. I stayed in room called bogota.
Stayed 2 nights in Apr 2023
Response from lauriane on 2 May 2023
Thank you for your trust and your feedback, we take note of this remark and will work to improve the point raised. Hope to see you again soon, The Reception.

8/10 Good

Melisa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from La Réception on 2 May 2023
Bonjour,Nous tenons à vous remercier pour votre note . Nous espérons vous revoir très bientôt.Bien à vous,

8/10 Good

Gary

Stayed 1 night in Mar 2023
Response from The Fort Savane Team on 3 Apr 2023
Hello Mr Gary,Thank you for choosing Fort Savane during your stay in Fort de France.We thank you for taking the time to give us this lovely note. We were delighted to welcome you.We hope to see you again very soon .

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service. Jennifer at the front desk was very courteous, friendly, and extremely helpful.
Stayed 3 nights in Mar 2023
Response from The Fort Savane Team on 2 Apr 2023
What a joy to read your satisfaction through this superb note! A big thank you from the entire team of the FORT SAVANE residence, we look forward to seeing you again!

6/10 Okay

Ann

Travelled with partner
Great location. Electricity went out first night - no air conditioning. No screens in the windows so they couldn’t be left open for air circulation.
Stayed 2 nights in Mar 2023
Response from The Reception on 20 Mar 2023
We are sorry for the inconveniences encountered, we take note of this remark and will work to improve the point mentioned. Hoping to see you again soon,

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
It was cool right next to the waterfront a lot of food near by
Stayed 1 night in Feb 2023
Response from The reception on 26 Feb 2023
We are pleased that your enjoy your stay. We looking forward to welcoming you soon again.

10/10 Excellent

Sandeep

Stayed 1 night in Feb 2023
Response from La Réception on 12 Mar 2023
Dear customer, We are pleased that your enjoy your stay at the FORT SAVANE residency. We hope to see you soon.

10/10 Excellent

Romain

Stayed 1 night in Feb 2023
Response from La Réception on 8 Mar 2023
Merci d'avoir séjourné dans notre établissement. Nous espérons vous revoir bientôt.

4/10 Poor

Neli

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good hotel, mediocre service
Clean and comfort room, great location. Bathroom door was loose, and fell near us. we tried to complain but no one addressed. We returned from our cruise and asked to keep our luggage for a day, we received a harsh no.
Stayed 2 nights in Jan 2023
Response from La Réception on 14 Feb 2023
Dear Mrs Neli, We are very sorry to reading your feedback. Our team did they best to respond to all your request regarding your transportation to the hotel, we also tried to find a tour guide. Indeed, it was unfortunate that we can not find a tour guide that fit to your budget. Also, the residency policy do not allow us to accept luggage from non resident. Unfortunately in your case, you didn't booked a room for that day.Please, trust we tried our best to assist you during your stay. We would love to welcome you again, now that we noticed your concern. Kind regards Front Desk FORT SAVANE

8/10 Good

Linda, Edmonton

Liked: Cleanliness, staff & service
Location was ideal for getting to know Fort-de-France. close to shopping, ferry terminals, on bus routes & a huge municipal park. Rooms were minimal but functional. Air conditioning worked very well. But repairs were not up-to-date. Ex: 2 out of the 3 rooms I was assigned to, the safe did not work. Probably not reported but an important amenity missed.
Response from Jennifer, the reception on 28 Dec 2022
Dear Linda, We thank you for choosing FORT SAVANE, we consider these informations to improve our residency. We hope to welcome you soon again. Best regards

10/10 Excellent

Linda, Edmonton

10/10 Excellent

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If someone is looking for a quiet area i would not recommend staying in this area on weekends because of the out doors activities. There was a folk activity happening and lasted until 1am. Made it a little difficult to sleep. However, i loved it as i went to visited but went back to my apartment at 12am. The place is very lively on weekends. On the other hand the moment i stepped through the door i was happy. Gave the option of an elevator which was a plus for me as i had bags. The young lady at reception was very polite and she spoke English so was not difficult at all. The room was very clean and beautiful. Did not want to leave and wished i could have stayed longer. I did recommend this place to all my friends as we normally use the other hotel next door which is not half of this one. Thank you Fort Savanne i really love this place and will be back Regards Happy guest
Stayed 1 night in Sep 2022
Response from Fort Savane Team on 8 Sept 2022
Dear Tabitha, thank you very much for your positive feedback.we take in consideration your comments and opinions to get better and afford good service.We will be happy to welcome you again in Fort-de-France at any time .Faithfully,

10/10 Excellent

Janelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean and comfortable ..wonderful staff
Stayed 1 night in Aug 2022
Response from The Reception desk. on 8 Sept 2022
Dear Janelle,Thank you for your positive feedback. We were glad to host you here and we hope that you could come again.Best regards,

8/10 Good

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in May 2022
Response from Desk Front on 15 Jun 2022
Dear Customer, thank you for your return. We are happy that your stay was in good conditions. Looking forward to seeing you again

10/10 Excellent

Malik, BOCA RATON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in this hotel in many occasions, and every time, the experience was excellent. The room, the staff and the quietness. The only downside would be that they don't provide breakfast in the premises.
Stayed 2 nights in May 2022
Response from Desk Front on 15 Jun 2022
Sir, we really appreciate your very enthusiastic comment about us. It is a pleasure for us to learn that you had a pleasant stay with us and we hope to see you again very soon. Best regards

10/10 Excellent

Yawei

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is convenient, close to everything ( restaurants, buses, ferries, taxis). Also, it's not your usual hotel, with reception, big lobby with tenants traffic. It's more quiet and discreet.
Stayed 2 nights in Jun 2021
Response from Pauline -The Reception on 11 Jun 2021
From all of us, thank you for the fantastic rating ! We are excited that you found the room to be clean and quiet despite close proximity to everything. We are looking forward to serving you again in the future. Kind Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, easy to walk to many attractions. Lots of restaurants, and shopping nearby. Front desk staff were very helpful, and polite. The rooms are a bit smaller, and it is a bit older property. Overall, a enjoyable stay.
Stayed 2 nights in Mar 2020
Response from La Réception on 21 Mar 2020
Dear Anonymous Guest, Thank you for your comments which help us to improve our services and for your compliments, which will be transmitted to our team. Looking forward to welcome you again.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Basic but vlean. Major steeet construction outside window
Stayed 2 nights in Jan 2020
Response from Best regards, on 26 Jan 2020
Thanks for staying with us !

8/10 Good

Valerie, Trinidad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Some guests were chatting and smoking heavily next to office. You could smell it even in our room. Apart from that, the receptionist was very welcoming, but we didn't see her again until our departure. So if you have any enquiries, you have to figure it out on your own. The office sign said from 11am until 9pm but nobody came until much later as the lights finally were on, but the office door stayed locked! Overall it was ok
Stayed 2 nights in Sep 2019
Response from Best Regards, on 11 Sept 2019
Hi Valerie, Thanks for your opinion. We will try to improve the missing points.

10/10 Excellent

Mirela Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
I really enjoyed my stay at Fort Savane, this summer. The room was clean and spacious. The location is excellent, you are close to everything. Also, the stuff is very helpful and nice. I would definitely book again for my next trip to Fort-de-France.
Stayed 10 nights in Jul 2019
Response from La réception on 24 Aug 2019
Dear Mirela, Thank you so much for your awesome review! We are not only happy you had a wonderful time while in our care, but that you took the time to tell us about your experience. We invite you to come back any time you’re in the Fort-de-france area!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was so close to everything. Very easy to get to point du bout which has a lovely beach cove
Stayed 4 nights in Jul 2019
Response from La réception on 23 Jul 2019
Dear customer, thank you for your good comments and your rating. We appreciate your opinion! In the hope of seeing you again. Best regards

10/10 Excellent

Cornelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres Bien
This is a very good place to stay if you have no expectations on added amenities or service. Bare bone hospitality in downtown Fort de France at a good rate.
Stayed 1 night in Jun 2019
Response from La réception on 15 Jul 2019
Dear Cornelis, hello, thank you for your appreciation and your compliments. We really appreciate your nice comments that will be shared with the whole team! We are glad you had a good experience with us and hope to welcome you again.

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended; great location
Stayed 2 nights in Jun 2019
Response from La réception on 30 Jun 2019
Dear Guest, Thank you for your comment. We are pleased that you enjoyed you stay . We look forward to welcome you again at the hotel. Sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from La réception on 29 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2019
Response from La réception on 27 Jun 2019
We appreciate your feedback. Thanks for staying with us!

10/10 Excellent

AMIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, comfortable room and great views
Quick check-in, receptionist asked me if I wanted a map of the island and pointed out suitable vegetarian restaurants, bureau de change and other points of interest. Great service!! Room and bathroom looked newly refurbished, and were clean and comfortable.
Stayed 2 nights in May 2019
Response from La réception on 30 May 2019
Hello dear customer , Thank you for all your good compliments, be certain that they will be transmitted to our entire team there is nothing more motivating. Another big thank you, hoping to welcome you again very soon.

6/10 Okay

Devon

Liked: Staff & service
Really neat quaint little lobby. There were what looked like lipstick stains on the bed sheets and check in was slightly unprofessional. The guy asked if He could buy cigarettes off me. All the other staff were great.
Stayed 1 night in Apr 2019
Response from Lauriane on 5 May 2019
Dear DEVON, We are sorry, when you checked in, the person who asked you if he could buy you cigarettes is a customer who was staying with us. Unfortunately we can not control the behavior of our customers. We apologize if you have been bothered by this customer. Regarding the sheets we are really surprised, I would say to our cleaning teams to redouble their attention so that it does not happen again. Hoping to welcome you again, very cordially

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view overlooking the open Savannah and the side view of the sea coast/broad walk. The central location to the shops, bus and ATMs. it is very quiet, properly working elevator, I had a concern about a stairwell but i was shown where it is. I was on the second floor. Cable television could be offered to the non-English speaking clientele like myself so the television was useless to me.
Stayed 5 nights in Apr 2019
Response from La réception on 26 Apr 2019
Dear Guest, Thank you for your rate and your review. Looking forward to welcome you again. Regards, Fort Savane Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from La réception on 16 Apr 2019
Dear Guest Thank you for your rate. Looking forward to welcome you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and good English. The staff is helpful and tourist information is useful. It is also very good to have cooking utensils, plates, spoons and forks prepared. But the cleaning process is late in afternoon.
Stayed 2 nights in Apr 2019
Response from La réception on 7 Apr 2019
Dear Guest thanks for your comments that help us improve our services Thank you also for your compliments which will be transmitted to our team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, the front desk personnel even called us to make sure we would make it. We were late because of a flight delay.
Stayed 1 night in Apr 2019
Response from Fort Savane Reception on 4 Apr 2019
Dear guest, Thanks for the rate, our pleasure to welcome you. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great city centre location, clean, lots of information for travelers, restaurants, activities. Appreciated Being able to speak English and yet try French. No complaints.
Stayed 2 nights in Mar 2019
Response from Fort Savane Reception on 3 Apr 2019
Dear Guest, Thank you for your good comments ( which will be passed on to all the staff ) and for your rate. Looking forward to welcome you again. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right next to park, walking distance to ferries. Park is noisy at night with music. Hotel is very clean, has kitchen, helpful staff who speak English. Walk to express bus to airport, restaurants, library.
Stayed 2 nights in Feb 2019
Response from La réception on 23 Feb 2019
Thank you for taking the time to write a review, glad that you had a good experience and we look forward to seeing you again! Many Thanks