focusTerra

Very comfortable hotel. Would stay there again. Walkable to everything.

Instead of staying in busy Interlaken, I decided to treat the family to Beatenberg Resort and Spa, which looks amazing on website. Sadly, the website must be AI generated or 20 years old. Pros: staff were friendly, though I only saw two, at separate times. The hotel is clean, for the most part, but our bathroom had a very unpleasant odour and we literally had to ‘mouth breathe’ or feel nauseous. The views of the Alps from back of hotel are spectacular. Cons: Hotel Restaurant is closed for renovations, though there are no renovations visible. This was major problem since the few other local restaurants were full, and we had to bus back to Interlaken for food. This was not evident on booking hotel, and we were not notified. Hotel Bar does not exist, albeit listed on website. Pool table does not exist. Breakfast buffet was very poor quality. This is posted as 4 star hotel so is unacceptable. Eggs were greenish, and foul smelling. There were cold chicken nuggets (yes, chicken nuggets for breakfast) and some other items but the only thing we would eat was croissant and an apple. There is an instant coffee machine. Grounds are neglected. On website there are pics of a wedding ceremony on back grounds. I can only assume this is AI generated. All of the listed ‘activities’ refer to things that can be booked in Interlaken, not at hotel. Ultimately, this was our only mistake in Switzerland so we didnt let it ruin our trip.. However, for 1000 CHF/night stay we feel robbed.

Clean room, friendly staff, great breakfast! The views of the lake from the room were superb. Just a heads-up to anyone picky about AC, there is none. There was a fan in our room and with the windows open, the warmth was manageable.