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Reviews of Coconut Cove Resort and Marina

2.5 out of 5
Coconut Cove Resort and Marina
84801 Overseas Highway, Islamorada, FL

Reviews

7.4

Good

Rating 10 - Excellent. 245 out of 656 reviews" "
Rating 8 - Good. 143 out of 656 reviews" "
Rating 6 - Okay. 114 out of 656 reviews" "
Rating 4 - Poor. 80 out of 656 reviews" "
Rating 2 - Terrible. 74 out of 656 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was littered with mouse droppings upon arrival. Manager refused a refund. I can’t believe Expedia still allows this business to list on their site.
Stayed 4 nights in Apr 2024
Response from Coconut Cove on 2 May 2024
First off what your state is mouse dropping is incorrect. Per your first review you did not state anything negative. Then to change it to this statement just because we have a no refund policy. We had already changed the dates for you once with no charge. You were offered a different room. You refused.

2/10 Terrible

Resit

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience of my life. Unhygienic, outdated, and poor service.
Stayed 1 night in Apr 2024
Response from Coconut Cove on 25 Apr 2024
thanks for staying with us

8/10 Good

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a family cabin. Although not very big, a bit older, and did not have walls between bedroom and sitting area/kitchen, it was comfortable and clean. The common areas are clean and well kept.
Stayed 5 nights in Mar 2024
Response from Coconut Cove on 25 Apr 2024
thanks for staying with us

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly, the pool area was beautiful, and the property grounds were nice. But the rooms and cottages, although very clean, were run down and in serious need of updating. Beds and plumbing were terrible. There is NO BEACH (like the pictures show), no bar, no marina, and their breakfast is poptarts and granola bars!
Stayed 4 nights in Apr 2024
Response from Coconut Cove on 25 Apr 2024
thanks for staying with us

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property lay out was phenomenal
Stayed 1 night in Apr 2024
Response from Coconut Cove on 25 Apr 2024
thanks for staying with us

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Always visit the upper keys coming from the mainland. We will be back.
Stayed 1 night in Feb 2024
Response from Coconut Cove on 25 Apr 2024
thanks for staying with us

10/10 Excellent

Claudia

Travelled with family
Liked: Staff & service, amenities
The outside of the hotel rooms beutiful great property but the biulding very poor needs a big upgrade
Stayed 1 night in Mar 2024
Response from coconut cove on 31 Mar 2024
Thanks for staying with us

6/10 Okay

Paul

Travelled with partner
Disliked: Amenities
Would we use Coconut Cove again - yes we probably would. We think that quite a bit could be done for guests though, to encourage them to stay and not just use it for an overnight stop. It is a very attractive site with a good waterside and super pool. The rooms are OK but a little in need of uplift. The breakfast is adequate. Its Florida - no orange juice or for that matter water. Once the muffins had gone they didn't reappear. We provided our own juice and some jam to spread on the bread. The single toaster was a low quality domestic one not suitable for a hotel breakfast area.. Beware the wi-fi. If you read carefull it is only available near to reception. This is not difficult to provide at room level these days. We had to use our UK base mobile broadband. Next it says Paul's Grill and Tikki bar. To be fair we knew there was no food available, but to have a Tikki bar and not serve any drinks is ridiculous. There were occassions during our seven night stay when we would have eaten and drank in if possible, But we had to do all of this ourselves. Basically we don't think the owners really want people to enjoy what is a very attractive location.
Stayed 7 nights in Mar 2024
Response from coconut cove on 31 Mar 2024
Thanks for staying with us.

10/10 Excellent

Lisa

Nice staff and beautiful property outside, but bedroom area (comforter/curtains/furniture) could be updated.
Stayed 1 night in Mar 2024
Response from coconut cove on 31 Mar 2024
thanks for staying with us

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
sheets had stains? hard to tell if clean or old sheets
Stayed 1 night in Mar 2024
Response from Coconut Cove on 25 Mar 2024
Yes they are clean. We did have a issue with one of our machines leaving rust marks and has been replaced.

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the hotel was just old and it smelled. it had no shower so we were forsed to take a shower in the hot tub.
Stayed 1 night in Feb 2024
Response from Coconut Cove on 16 Mar 2024
Thanks for staying with us. Not sure what you mean about no shower in your room as all our rooms have showers in them.

10/10 Excellent

Jeffrey

Liked: Amenities
Great
Stayed 1 night in Mar 2024
Response from Coconut Cove on 16 Mar 2024
Thanks for staying with us

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Our room was clean but small and adequate for the one night stay we had. We didn’t stay for breakfast it’s served from 9-11. Also there is a sign that states Tiki Bar and Grill but they do now have one but they not have a big tiki area outside you can make your drinks at, smoke and watch tv. The pool is clean and cool, which would have been great but it was a little windy . We stayed on a Sunday night. We loved the cats around the property being cat people, they cuddled with us by the bar and it was adorable
Stayed 1 night in Mar 2024
Response from Coconut Cove on 16 Mar 2024
Thanks for staying with us

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in at 6:00 pm after traveling by motorcycle all day. Had to wait 15 min for someone to show up in the checkin area. Our room was horrible. Bathroom ceiling and vents had black mold. Ants crawling around the tub and shower. The sliding door had lost its glass seal so you couldn’t see through it. The curtain for the door was missing holders so it just dropped down. Tv remote didn’t work. Overall very disappointing stay. Expedia should not be recommending this facility.
Stayed 1 night in Mar 2024
Response from Coconut Cove on 8 Mar 2024
Sorry you had to wait to check in. There is a sign in the office to call the number if I am out of the office. Per the tv remote they run the cable not the tv that is why we have signs to turn on here. As people have lost or taken the tv remotes. I will definitely look into your other issues in your room and have the issue resolved.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
felt like a low key, quiet place to stay.
Stayed 2 nights in Feb 2024
Response from coconut cove on 8 Mar 2024
Thanks for staying with us

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from coconutcove on 8 Mar 2024
Thanks for staying with us

2/10 Terrible

Jeffrey

Stayed 1 night in Mar 2024
Response from Coconut cove on 8 Mar 2024
Thanks for staying with us

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for sun rise view
Stayed 1 night in Mar 2024
Response from Coconut Cove on 8 Mar 2024
Thanks for staying with us

8/10 Good

Steven, Fort Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property but tastefully updated. It’s quiet and comfortable. Will certainly return.
Stayed 1 night in Feb 2024
Response from coconut cove on 8 Mar 2024
Thanks for staying with us

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy road. Noisy neighbours.
Stayed 1 night in Feb 2024
Response from Coconut Cove on 8 Mar 2024
Thanks for staying with us

2/10 Terrible

Genesis

Stayed 2 nights in Feb 2024
Response from Coconut Cove on 25 Mar 2024
Thanks for staying with us

6/10 Okay

Sarah

Travelled with family
The room was not what we expected, but over all we made the best of it. The free breakfast is nothing fancy beyond a yogurt, bowl of cereal, or English muffins.
Stayed 2 nights in Feb 2024
Response from coconut cove on 8 Mar 2024
Thanks for staying with us

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!
Stayed 1 night in Feb 2024
Response from coconut cove on 8 Mar 2024
Thanks for staying with us

4/10 Poor

Lupe

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old and room didn’t seem very clean. There was a musty smell in the room. No hangers in closet. Furniture very old.
Stayed 2 nights in Feb 2024
Response from Coconut Cove on 8 Mar 2024
Thanks for staying with us.

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and a very nice stay
Stayed 1 night in Feb 2024
Response from Coconut Cove on 8 Mar 2024
Thanks for staying with us

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Great people
Stayed 1 night in Feb 2024
Response from Coconut Cove on 8 Mar 2024
Thanks for staying with us

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Coconut Cove on 8 Mar 2024
Thanks for staying with us

10/10 Excellent

Jack and Sherry

Stayed 1 night in Feb 2024
Response from Coconut Cove on 25 Mar 2024
thanks for staying with us

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in the upper keys
Professional and friendly staff
Stayed 1 night in Jan 2024
Response from coconut cove on 1 Feb 2024
thanks for staying with us

6/10 Okay

FELIX

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from coconut cove on 1 Feb 2024
thanks for staying with us

6/10 Okay

Xudong

Travelled with partner
Disliked: Property conditions & facilities
This place needs to be updated although the locality is great and staffs are very friendly.
Stayed 1 night in Jan 2024
Response from coconut cove on 1 Feb 2024
thanks for staying with us

6/10 Okay

Mandy

Liked: Staff & service, property conditions & facilities
Overall
Stayed 1 night in Jan 2024
Response from coconut cove on 1 Feb 2024
thanks for staying with us

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet rooms and property. Friendly staff. Very nice pool, plenty of chairs to relax in.
Stayed 3 nights in Jan 2024
Response from coconut cove on 1 Feb 2024
thanks for staying with us

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view right from our room. Lots of cool unique touches such as pool waterfall and ping pong table. Unfortunately had a make up stain on our pillow cases and overall a bit outdated room features. The cats on the property were so sweet and friendly.
Stayed 1 night in Jan 2024
Response from coconut cove on 11 Jan 2024
Thanks for staying with us

2/10 Terrible

Verified traveller

Bad experience
We left after 5 minutes Went to desk and cancelled our stay They Would not refund us anything They put us in a room behind the so called resort like in a back alley right by the men’s and women’s outside bathrooms Don’t let the pictures fool you And there are cats all over Would never ever think about staying there again and we were just there for a few minutes Hope this will help others
Stayed 3 nights in Jan 2024
Response from Coconut Cove on 11 Jan 2024
This was the room you order. As there is only 1 of this room style you rented this is the location of it as it has to be at ground level as it it the ada room. Our driveway has a horseshoe loop to make it easy for traffic, boats, and a closer access to the other building people stay in. The cancelation policy is on the website, in the email confirmation and on the signed paperwork at check in. Per you talk when you came to the office you stated nothing about the room just that you wanted to be closer to Key West. We would have tried to move you rooms if you were unhappy with it. The cats do live here at the hotel and are cared for by the hotel.

4/10 Poor

Bruce

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The grounds were very nice but our room was awful.
Stayed 2 nights in Dec 2023
Response from coconut cove on 11 Jan 2024
Sorry our rooms did not meet your expectations

4/10 Poor

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the owner obviously, doesn t spend any money on updating or repairing the property, room doesn't look like the posted picture,perhaps, the docks look like there ready to fall in the water,very unsafe, he should consider selling the property to someone who wishes to make the place wonderful again
Stayed 3 nights in Dec 2023
Response from coconut cove on 11 Jan 2024
We have done many updates to the property. As you could see during your stay we are currently updating the walkway from the office to the bathroom area. Per the dock it was damage in the last storm and is being repaired. This is a family owned and operated business and we have no interest in selling.

2/10 Terrible

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, but nothing else good. Once open the room door, the bleach smell really strong. There's stain on blanket
Stayed 1 night in Jan 2024
Response from coconut cove on 11 Jan 2024
Sorry you did not enjoy your stay.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from coconut cove on 11 Jan 2024
thanks for staying with us

10/10 Excellent

Sally

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from coconut cove on 11 Jan 2024
Thanks for staying with us

10/10 Excellent

Sergio Ignacio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal , place and peaceful!!
Stayed 2 nights in Dec 2023
Response from Coconut Cove on 7 Jan 2024
Thanks for staying with us.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Coconut Cove on 7 Jan 2024
Thanks for staying with us

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Disliked: Room comfort
Small bed.
The room was clean and staff was friendly. The room needs updated. The bed was full size not queen. The fridge leaked and no one came to look at it. Be prepared to climb a lot of steps if on the third floor. Pool is nice and sunrise view is a must see.
Stayed 5 nights in Dec 2023
Response from Coconut Cove on 4 Jan 2024
Thanks for staying with us. Maintenance did check the fridge out thanks for letting us know of the issue.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Coconut Cove on 4 Jan 2024
Thanks for staying with us. Happy New Year

10/10 Excellent

Rajib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay
Excellent place to stay. Naturally it’s the best place I can assure. Awesome comfort.
Stayed 1 night in Dec 2023
Response from Coconut Cove on 4 Jan 2024
Thanks for staying with us. Hope you have a great New Year

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
If you are looking to stay at a high end luxury resort this is not the place for you. If you are looking to stay in a quiet, clean, family owned property that is trying to retain the historic charm and independent ownership of the keys, by all means stay here. We loved the staff, the natural state of the property, the 2 person jacuzzi in our room was well worth the extra money for the seasonal weather. Wish we had more time to relax on property and enjoy. Only thing missing was a tetherball court. Great bar and restaurant Oceanview right across the street. If you don't like cats, you are probably not a good person anyway, but also don't stay in the keys or this property. A highlight of our stay was getting to know "Stump" , "Sneaky Pete" and the other numerous super friendly cats that keep the property entertaining and pest free. Hope to return someday soon. Keep the keys free from development!
Stayed 3 nights in Dec 2023
Response from Coconut Cove on 30 Dec 2023
It was great having you here and I know the cats already miss you. Have a happy New Years

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from coconut cove on 30 Dec 2023
Thanks for staying with us. Happy New Years

10/10 Excellent

Richard J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Coconut Cove on 8 Mar 2024
Thanks for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from coconut cove on 30 Dec 2023
Thanks for staying with us