- Liked: Cleanliness, staff & service, property conditions & facilities
Surrounded by the Guatemalan treasure, Tikal, this Lodge is like no other. Beautifully updated and focused on enhancing and supporting visitors to this World Heritage site, the lodge and restaurant even transports the visitor from tha airport to the Lodge. Most immediately and notably, staff at the Lodge oversaw the competent, efficient, and emotional response to the aftermath of the CLOSURE of the park, due to quarantine in the fear of the Covid-19 virus. When Guatemala rapidly announced the closure at midnight, staff at the lodge met, rededicated themselves to guest care and served breakfast, assisted in the planned departure of many guests. Then staff transferred all remaining guests by shuttle to the Lodge's sister-hotel in the airport city of Flores, where guests were assured of a lovely, quality stay in Isla de la Flores Hotel for the remainder of their reservation -at no additional charge. Guests from all over the world were comforted, protected, and honored by this dedicated staff and the caring management of the Tikal Jungle Lodge. I have never witnessed the degree of selfless, personal devotion to meeting the responsibility to their guests, as I saw in those scary times in the far-off Guatemalan jungle. Be assured, when the world accommodates the presence of Covid-19, and it will, I can imagine myself among the first to reschedule my tour of Tikal and stay - without doubt - at the Jungle Lodge in Tikal, which Orbitz must publically recognize Best Hoteln 2020.