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"Parking was easy and it was nice that someone was always at the desk"

"yes we did love the breakfast ad the front desk staff was very helpful. The room was ok but beds were to soft for us and the TV did not work:("

"For the price it’s a good place to stay for up to a few nights if you’re just looking for a place to sleep. Our room was clean and recently renovated. The grounds were also clean but the driveway and parking lot need some work. The staff were very nice and helpful. The only downside was that the walls are somewhat thin because we could hear the TV playing in the adjacent room all night."

"Spacious room, very helpful staff, good coffee and an excellent breakfast."

"I had an accessible room which was the best I had had anywhere. It was large and had plenty of space to maneuver around with my rollator even to the toilet ! It had a low tub with bars on the wall and a seat. The only thing missing, and I pointed it out, was a bar to hold onto to step into the tub. With this bar in place I will always go back to my favorite room at the Courtyard for Marriott in Hadley to enjoy the Amherst Symphony Orchestra performances."

"Very clean. New property. Comfortable beds. Great r"

"We stayed at the Hampton Inn for a graduation at Western New England University. The location was perfect for our needs. The room was very spacious, clean and well appointed. No safe though, FYI. Complimentary hot breakfast was a nice feature. EV parking was functional and also a convenience to recharge my car after a long drive. The parking spaces overall are very narrow. large vehicles really have to squeeze into any parking space. I'd recommend this hotel if you need basic accommodations while visiting downtown Springfield MA."

"The thermostat / heat was not working"

"Property was well maintained and clean. Kitchen area was a bit cramped in comparison to other Hampton Inn's but not a deal breaker. Dining area was sufficient."