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Reviews of Hotel Marios

3 out of 5
Hotel Marios
Via Faenza 89, Florence, FI

Reviews

8.6

Excellent

Rating 10 - Excellent. 177 out of 418 reviews" "
Rating 8 - Good. 194 out of 418 reviews" "
Rating 6 - Okay. 35 out of 418 reviews" "
Rating 4 - Poor. 9 out of 418 reviews" "
Rating 2 - Terrible. 3 out of 418 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff
Stayed 5 nights in Apr 2024

2/10 Terrible

Curtis

Stayed 4 nights in Apr 2024

10/10 Excellent

Ken

.

10/10 Excellent

Rosemary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent free breakfast and close to convention centre
Stayed 4 nights in Oct 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept older building. The hotel is on the second floor, no elevators. Be prepared to climb a flight of stairs with you luggage. Our room had a separate private bathroom on the same floor; it was a bit of a nuisance.
Stayed 4 nights in Jun 2023

8/10 Good

lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet but Central location. Clean and comfortable with good air conditioner. Three minutes walking to train station and 5 minutes to Mercato Centrale. Would stay again.
Stayed 3 nights in May 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel and service
Stayed 3 nights in Jan 2023

8/10 Good

Gabriele

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, but the bathroom is extremely small especially the sink
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Close proximity to train station and San Lorenzo market & Mercato Centrale. Have to take stairs to first floor where hotel is. All rooms off reception/breakfast area isn’t great. Must leave key with reception when you leave. Rooms are not soundproof. Good size room with ensuite. Comfortable bed. Not much storage or power points. Iron available on request but must be returned to reception each time. For price, decent breakfast.
Stayed 4 nights in Sep 2022

6/10 Okay

Sharbell

Travelled with family
Average stay
very small rooms. had only one electric plug in bathroom. OK for an average european 3 star hotel. Location was a plus.
Stayed 2 nights in Oct 2022

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff, clean and fairly priced.
Stayed 2 nights in Sep 2022

8/10 Good

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing local area, close to train station and Mercato Central for easy cheap dining. Only issue is the 15 mins walk to the centre. Not easy when very hot. My room had a detached bathroom which I did not like for the price I paid and the room was facing the main street which led to a few noise issues but not too bad. Only irritating thing I found was that the hotel is not clearly sign posted and is easy to miss when walking past it.
Stayed 7 nights in May 2022

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old and charming with large stained glass windows. The staff was excellent and breakfast everyday was delicious.
Stayed 13 nights in Jul 2022

8/10 Good

Nigel, West Horsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style property with character
Stayed 2 nights in Jun 2022

8/10 Good

Lydiette

Travelled with partner
Liked: Cleanliness, staff & service
Excelente property and staff! Needs amenitie upgrade on beds and pillows etc. Other than that Excellent.
Stayed 1 night in Jun 2022

10/10 Excellent

Sharron

Stayed 2 nights in May 2022

6/10 Okay

Sadaf

Liked: Staff & service
Decent Enough!
It’s a really old hotel which is not problem when travelling to Europe. However the AC didn’t work on all days we were there except the first, the room was fairly dusty, and the mattress was uncomfortable. If that’s going to be the case they shouldn’t charge well over $100 to be honest.
Stayed 5 nights in May 2022

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2022

8/10 Good

Sin Hang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to the train station
Stayed 2 nights in Mar 2022

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly manager and staff. Clean but small room. Enjoyed common living room and breakfasts. Good location for tours and train station. Good breakfast with choices. Provided breakfast early when it was needed.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming place, clean. Friendly staff
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Old house, rather shabby, with old fittings, and very thin, stained walls. I could hear the faintest noises, while guests were allowed to speak and lough loudly in the lounge 2m away from rooms till midnight. All conversations and music at the reception and breakfast areas were highly audible till late in the evening and starting 6:30 in the morning. There was frequent music from neighbouring houses. The very tiny bathroom remained particularly damp after shower and the room was cold, as the old air conditioning unit would only work on cooling. The tv had very poor image and the signal would get lost. The small fridge came in handy. The staff was helpful and polite. The location is very good, close to the railway station, restaurants and downtown.
Stayed 2 nights in Oct 2020

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great charming hotel A+
Very nice hotel with charm, very clean and super friendly staff. Great central location, not a super fancy place but for uncomplicated and normal people, it's a perfect hotel. The breakfast was simple but good, really had fabulous experience and can only recommend it. I would go back. A+
Stayed 4 nights in Sep 2020
Response from Omar - Reception on 14 Sept 2020
Dear Alexandra, Thank you for your review. We are too satisfied you have enjoyed your stay at our hotel. Our main goal is to make our guests feel at home: A HOME AWAY FROM HOME. Looking forward to hearing from you, we remain. Omar - Reception

8/10 Good

Fong

Liked: Cleanliness, staff & service, room comfort
Amazing hospitality! The front desk service crew is so helpful!
Stayed 1 night in Mar 2020
Response from Stefano on 8 Mar 2020
Thank you for your review. We hope to meet you next time. Stefano

8/10 Good

Marissa, San Antonio, Texas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is great! This hotel needs a lift. It’s hard to carry luggages on the second floor. Staff are very helpful, they offered assistance. A/C or heater works great even in winter.
Stayed 7 nights in Feb 2020
Response from Stefano on 16 Feb 2020
Thank you for your feedback. Hope to have you here next time. Stefano

8/10 Good

Nigel, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely family run hotel in a great location, close to the train station and the Duomo. Room was comfortable although the bathroom was a bit small. Simple breakfast was included, plus nice touches like free refills of your own water bottles with still or sparking water.
Stayed 4 nights in Jan 2020
Response from Stefano on 6 Feb 2020
Thank you for your review, we hope to have you here next time. Stefano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
Amazing staff. Breakfast selections are the same daily. Lots of croissants. To get to the lobby, you do need to climb a set of stairs. It's quite noisy at night, you can hear people passing by outside as it comes in through the window. You can also hear when the next door occupants wake up and move around their room.
Stayed 5 nights in Oct 2019
Response from Stefano on 29 Dec 2019
Thank you for your amazing feedback. Hope to have you here soon again. Best wishes for a happy New Year. Stefano

10/10 Excellent

Ganesh, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near to Duomo. Staff are friendly and helpful. Breakfast spread was quite good as well.
Stayed 3 nights in Nov 2019
Response from Stefano on 5 Dec 2019
Thank you very much for your feedback, we're glad you enjoyed your stay! Looking forward to your next visit. Best, Stefano

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service. Great location. Delicious breakfast
Stayed 3 nights in Nov 2019
Response from Stefano on 18 Nov 2019
Thank you for your feedback. Best, Stefano

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and helpful. Hotel room was spacious. Breakfast was good too.
Stayed 2 nights in Nov 2019
Response from Stefano on 6 Nov 2019
Thank you very much for staying with us! Hope to have you back next time. Stefano

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entire staff was extremely friendly and helpful
Stayed 5 nights in Oct 2019
Response from Stefano on 30 Oct 2019
Dear Robert, thank you for your kind feedback. Best, Stefano

4/10 Poor

Luis

Disliked: Property conditions & facilities, room comfort
Bad breakfast, bad view from our room, mosquitos.
Stayed 4 nights in Oct 2019
Response from Stefano on 20 Oct 2019
Dear Guest, we are sorry that the stay didn't meet the expectations. We work hard to improve our service, and we are always open to criticism in order to offer the best. We hope to have you back next time, so to make up for this experience. Best, Stefano

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms, great management excellent breakfast.
Stayed 1 night in Sep 2019
Response from Stefano on 1 Oct 2019
Dear Guest, thank you vey much for your feedback. We're happy that you enjoyed your stay, looking forward to have you here soon again. Best, Stefano

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent (Leonardo, in particular). The provided breakfast was superior to others we have had.
Stayed 2 nights in Sep 2019
Response from Stefano on 30 Sept 2019
Dear Guest, thank you very much for your feedback. We are really glad that you enjoyed your stay here, and look forward to have you here next time. Stefano

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Stefano on 30 Sept 2019
Dear Guest, thank you very much for your feedback. We hope to have you here next time. Stefano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Stefano on 26 Sept 2019
Dear Guest, thank you for your feedback. We hope to see you again! Stefano

10/10 Excellent

Koorosh, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in good condition and staff were super friendly. Price was reasonable. Hotel was located in good location. Close to train station (walking distance) and close to historical places in Florence.
Stayed 1 night in Sep 2019
Response from Stefano on 25 Sept 2019
Dear Mr Koorosh, thank you for your feedback. We are glad that you enjoyed your stay, we hope to have you back with us next time. Best Stefano

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! It is small, but very homey and intimate. We felt Like we were at a friend's house and felt right at home. Very good and friendly staff as well. The location was perfect and it felt like we could just relax when we arrived back at the hotel. We would stay again if we visit Florence in the future
Stayed 2 nights in Sep 2019
Response from Stefano on 23 Sept 2019
Dear Guest, thank you for your review. We are glad that you enjoyed your stay and that our service matched your expectations. We surely hope to meet you again for your next visit! Best Stefano

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great (close to train station), gentlemen at the front desk were excellent, very friendly and helpful. The hotel is not brand new but is clean, quiet and comfortable. We enjoyed the breakfast as well, they had a nice selection of things to get the day started and also offered coffee and light snacks later in the afternoon if you so desired. A nice touch for sure. There are also plenty of restaurants close by so no driving or cabs necessary when you’re ready to eat supper. The proximity to the sites is very good as well, all within walking distance just make sure to wear very sensible, comfortable shoes because some of the streets in Florence can be a little tricky to navigate (rough and uneven). All in all, we enjoyed our stay at this hotel and would recommend this hotel to others.
Stayed 2 nights in Sep 2019
Response from Stefano on 19 Sept 2019
Thank you for your review, hope to have you here next time. Stefano

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Stefano on 9 Sept 2019
Dear Guest, thank you for your feedback. We hope to see you again. Stefano

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Stefano on 5 Sept 2019
Dear Kayla, thank you for your review. We hope to see you again, Stefano

10/10 Excellent

Catherine, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on quiet street but within walking distance to almost all attractions in Florence. Very helpful front desk.
Stayed 3 nights in Aug 2019
Response from Stefano on 26 Aug 2019
Dear Catherine, thank you for your amazing review, we're glad that you enjoyed the Hotel and our service. We hope to have you here next time! Stefano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , clean , beautifully decorated room and nice breakfast in a quiet Space with friendly staff , definitely worth the price and I recommend it .
Stayed 3 nights in Aug 2019
Response from Stefano on 15 Aug 2019
Thank you for your feedback, we hope to have you here next time! Stefano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Stefano on 15 Aug 2019
Thank you for your feedback, we hope to have you here next time! Stefano

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Stefano on 29 Jul 2019
Dear Guest, thank you for your feedback. We hope to see you again! Stefano

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Stefano on 29 Jul 2019
Dear Guest, thank you for your feedback. We hope to see you again! Stefano

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very friendly staff. Good, spacious room and modern bathroom facilities. Wifi did not work in room and no independent computer access in hotel. Shower and coffee supplies not topped up in room.
Stayed 3 nights in Jul 2019
Response from Stefano on 10 Jul 2019
Thank you for your feedback. We just want to remind you that we are here 24 hours and fully available in order to fix any possible issue of the room, as to give you the best stay possible. Stefano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Stefano on 12 Jun 2019
Dear Guest, we are glad that you enjoyed your stay. Your feedback is much appreciated, we deeply hope to have you here next time. Stefano

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. It was an easy walk from Santa Maria Novella train station. The staff were very pleasant. We were given a two bedroom accommodation so it was great value. The breakfast was nice and included in the price.
Stayed 2 nights in Jun 2019
Response from Stefano on 10 Jun 2019
Dear Guest, thank you for your feedback. We hope to have you here next time. Stefano