Quadruple Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews of B&B Marbo Florence

B&B Marbo Florence
Via Luigi Alamanni 25, Florence, FI

Reviews

8.2

Very good

Rating 10 - Excellent. 94 out of 227 reviews" "
Rating 8 - Good. 76 out of 227 reviews" "
Rating 6 - Okay. 35 out of 227 reviews" "
Rating 4 - Poor. 14 out of 227 reviews" "
Rating 2 - Terrible. 8 out of 227 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, almost in front of train station. A few blocks away from all the tourist area. Bed was very comfortable and hotel was clean. Area is not the best but is all worth your $. We felt safe at all times and customer service was great
Stayed 2 nights in Dec 2023
Response from Roberto on 26 Jan 2024
Thank youAll the Staff

4/10 Poor

david

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Area around the hotel/B&B does not feel safe. Homeless people. The building entrance is not welcoming. The door to the room is not very sturdy/heavy so do not feel secure inside suite. It is also not very sound-proof. Washroom is dated and requires renovation.
Stayed 3 nights in Oct 2023
Response from Roberto on 7 Nov 2023
Thank you David for choosing our B&BOf course, writing reviews with: It doesn't seem very good to me, it doesn't give me the feeling of safety, etc. etc. It's NOT very correct if you then give it a poor rating. I certainly believe that your attitude is ONLY that of Criticizing. However, remember that posting this review cost you over 70.00, Florence is unique in the world for art and culture, but it is not for everyoneAll the Staff

8/10 Good

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and everything else
Stayed 2 nights in Oct 2023
Response from Roberto on 25 Oct 2023
Thank youAll the Staff

8/10 Good

Adediji

Stayed 4 nights in Oct 2023
Response from Roberto on 13 Nov 2023
Thank youall the Staff

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful both before our stay and during our stay. The property was very useful for access to the station and only a short walk to all the major attractions. The room was clean and tidy. Our gluten free needs were met at breakfast.
Stayed 3 nights in Sep 2023
Response from B&B Marbo Florence on 13 Oct 2023
Thank you, it was an honor and a pleasureAll the Staff

6/10 Okay

Leonard

Travelled with family
Disliked: Amenities, property conditions & facilities
Pros: Close to the train station. Cons: No coffee maker/tea in the room. Breakfast starts only at 8 am. Should mention this in case anyone has an early train or flight to catch.
Stayed 1 night in Sep 2023
Response from Roberto on 14 Sept 2023
Dear LeonardThank you for staying with us... 01 night only, however we are surprised by what you write. I remind you that you showed up for check-in at 09.20 without notifying the Property despite our numerous requests to communicate the time of your arrival. You asked for and received coffee and cappuccino upon arrival saying you would be leaving early the next day. My question is... Did you expect breakfast at both check-in and check-out?All the Staff

10/10 Excellent

Anouk

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room in good and central area
Stayed 1 night in Sep 2023
Response from Alessandro on 13 Sept 2023
THANK YOUAll the Staff

8/10 Good

ashley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Property was close to the train station and most of Florence was a 10-20 minute walk, which was great. Our shower could have used some extra cleaning, but we appreciated that our children were able to have separate beds and the room was very large.
Stayed 3 nights in Jul 2023
Response from Alessandro on 20 Sept 2023
Thank you, it was an honor and a pleasureAll the Staff

10/10 Excellent

josef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Florence!
The best location I could ever imagine in Florence! Extremely friendly staff and great place to stay!
Stayed 2 nights in Jun 2023
Response from Roberto on 8 Nov 2023
Thank you, it was an honor and a pleasureAll the Staff

10/10 Excellent

Britt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son loved the proximity to the train station and places to explore. The owners were accommodating and helpful. We will be staying there in the future.
Stayed 2 nights in Jun 2023

10/10 Excellent

Xiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Stayed 3 nights in May 2023
Response from Roberto on 8 Nov 2023
Thank you, it was an honor and a pleasureAll the Staff

8/10 Good

Govindraj, San jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and had patience to answering our doubts and questions we had. We also left our luggage and collected later same day which gave us more options to go around the city
Stayed 1 night in May 2023

10/10 Excellent

Suzanne

Stayed 1 night in May 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the closeness to train station. The area is also quiet and safe. However, the lift is too small and tight and a hassle to use. There is a step down to the bathroom and need to be careful at night. Suggest to add a reflection tape or light on the floor. Otherwise, all good and pleasing!
Stayed 2 nights in Apr 2023

2/10 Terrible

Shobhana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The admin guy is very rude. charged extra for late check in , as our train got delayed. No lift. Bad smell.
Stayed 2 nights in Apr 2023
Response from Roberto on 22 Apr 2023
Dear ShobhanaIn responding to your provocations, I REMIND you that your reservation was canceled because you guaranteed it with a fake credit card and despite our repeated communications you completely ignored us, you also ignored our communications where we asked you to indicate the time of your arrival, as inattentively Or for Superficiality you have not read that the Reception of the B&B ends at 19:30. It's All Written At The Time Of Booking, Simply Just Read!All the Staff

8/10 Good

Kenneth, vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love our stay at B&B Marbo Florence hotel!
We loved our stay in this hotel! The owners were really nice and welcoming. Walking distance from the Firenze Train Station and several of the main attractions like the Piazza del Duomo. Quiet neighborhood. The room was very spacious, clean, and had comfy beds.
Stayed 1 night in Oct 2022
Response from Alessandro on 12 Oct 2022
Hello Melanie Thank you for the beautiful words, for us it was an honor and a pleasure to have you among us All the Staff

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host. Property was fine, you get what you pay. Closer to the train station so that's a plus.
Stayed 1 night in Sep 2022
Response from Alessandro on 4 Oct 2022
Thank You

10/10 Excellent

Edward, Mountain VIew

Stayed 1 night in Aug 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working there are absolutely lovely. It is clean, has fantastic access to the train station and airport, and is an overall pleasant place to stay in florence
Stayed 3 nights in Jun 2022
Response from Roberto on 7 Jul 2022
Thanks David Hope to see you Again All the Staff

6/10 Okay

Alyson

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The rooms were extremely clean! Very spacious and comfortable. The neighborhood was a little sketchy and I didn’t feel safe going out with my two teenage girls once it started to get dark. When we left for a Tuscany tour early in the morning (7am) there was a homeless man sleeping on the stoop in the entryway and we had to jump over him to get out of the building. The entrance to the hotel is on the second floor of a building and is not clearly marked (or wasn’t when we first got there). And when we knocked on the door no one answered so I had to make an international call to get directions on how to get in. The person who answered didn’t speak English and kept talking to someone else and putting the phone down instead of trying to help me get in the hotel. That evening, a fuse blew and power went out to our room. When I called the number for service (because no one is there from 7pm to 8am), the manager was extremely rude and told me that I must’ve done something wrong to cause the problem (we hadn’t done anything except turn on the bathroom light). He came back ti the hotel to flip the breaker (took almost an hour), and continued to tell me that it was my fault and was just plain nasty about it.
Stayed 2 nights in Jun 2022
Response from Alessandro on 28 Jun 2022
Gent.ma Alison. I understand that you prefer to write Novels instead of Reading and Following the Instructions Also Present in English! The Morning You left the room leaving All the Lights On, Including those of the Bathroom, Open Window and Air Conditioning at the Maximum, gives us the impression that you are Very Distracted !!! Do not write falsehoods about our staff knowing that you are lying. ALL THE STAFF

6/10 Okay

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location you can walk anywhere. What was not nice was the stairs and the noise at night. Mr Roberto was very nice and had a lot of information. I just wish the layout was more enticing
Stayed 2 nights in May 2022
Response from Alessandro on 28 Jun 2022
Thank you Maria for your review. I must remember that our staff is responsible only for the inside of our B & B, Outside the door we can not intervene, a dear greeting all the staff

6/10 Okay

Akmal

Travelled with group
Disliked: Staff & service, amenities
The rooms were just ok. This is a building that has a bunch of apartments in it. The hallway leading into the building looks pretty dirty and smells like mold. The staff is just mediocre and the breakfast lady was flat out rude. I didn’t really expect much but honestly a pretty subpar experience overall.The only positive side of this place is its location to the train station in case one needs quick access to the trains, which we did.
Stayed 1 night in Oct 2021

8/10 Good

Flaminia

Travelled with family
Liked: Cleanliness, staff & service
Beds were comfy and staff very kind. Property is a bit old but good value for money and great location close to the train station.
Stayed 1 night in Oct 2021
Response from Alessandro on 5 Oct 2021
Grazie

10/10 Excellent

Cheveyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This hotel was in a great location, close to the train station, restaurants, as well as cultural attractions. The room is large and the bed is comfortable. Overall, very pleased with our stay.
Stayed 5 nights in Jul 2021
Response from Alessandro on 27 Jul 2021
An honor and a Pleasure. Thank you , All the Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very convenient location and friendly staff. Old and without on site parking, or the ability to tenporarily park to unload baggage. The ac was very loud, but the room stayed cool and was otherwise very comfortable for the price and location.
Stayed 2 nights in Aug 2020
Response from Roberto on 23 Aug 2020
Thank you

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room for four tired adults!!
It was a little difficult to find this location but our stay was fine. I would suggest a miror be added to the room. It was comfortable for four and the breakfast was good too!! Very friendly staff! Thank you!
Stayed 2 nights in Oct 2019
Response from Roberto on 24 Nov 2019
Hi Carla Thank you from all the staff

6/10 Okay

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Roberto on 23 Oct 2019
Thank you

8/10 Good

prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Near Florence SMV train station, good room, breakfast adequate, but WiFi disappointing, no connection
Stayed 1 night in Sep 2019
Response from Roberto on 30 Sept 2019
Hello Thank you for staying with us. Sorry for the wi-fi problems, in here days we were changing manager and probably there were some difficulties. Sorry again Yours sincerely

10/10 Excellent

CHARISMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very near the station. I am particular on the toilet and it meets my requirements. Host is very accommodating even during before our arrival. He keeps answering my questions. Breakfast is good. We love everything and definitely back in April
Stayed 2 nights in Aug 2019
Response from Roberto on 2 Sept 2019
Very very kind Grazie 1000 Hope to see you soon All the staff

6/10 Okay

Verified traveller

Stayed 5 nights in May 2019
Response from Roberto on 21 Aug 2019
Anonymous.... Tanks for booking with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B Florence
Building is really old. Location is conveniently located near the Florence train station.
Stayed 3 nights in Jul 2019
Response from Roberto on 4 Aug 2019
The building is a building from the 1700s We are almost in front of the S.M.N. in the center of Florence

10/10 Excellent

sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay!
Excellent stay. Amazing hosts. Great location. Spacious room.
Stayed 2 nights in Jul 2019
Response from Roberto on 20 Jul 2019
It is an honor to have you as our guest. Best wishes from all the staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Right across from Santa Maria Novella station . Centrally located. The building itself is not so nice at the entrance but once you are in the bnb itself the rooms are big, clean and good breakfast. Staff very helpful and friendly.
Stayed 3 nights in Jun 2019
Response from roberto on 9 Jul 2019
Thanks for the nice words. Greetings from all the staff

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from roberto on 9 Jul 2019
Thanks for the nice words. Greetings from all the staff

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Roberto on 23 Jun 2019
Dear Customer I believe that to release an anonymous review is only an ambiguous gesture for the fear that the structure can answer you

10/10 Excellent

Rainier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florence Stay
The stay was wonderful. Roberto and Paula took good care of us and excellent service. Great location and is very near from the train station and nearby restaurants and above all walking distance to famous tourists spots. I highly recommend this place.
Stayed 3 nights in Jun 2019
Response from Roberto on 13 Jun 2019
Hello Rainier It was an honor for all of us to have hosted you. We hope to see you again soon Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very nice people.. eager to please .. check in was smooth.
Stayed 1 night in May 2019
Response from Roberto on 1 Jun 2019
Thank you so much All the staff

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST B&B
Everything was perfect. From the staff to the location and the rooms, it was above expectations. Thank you guys for making the stay in Florence as easy and amazing as possible.
Stayed 4 nights in May 2019
Response from Roberto on 10 May 2019
Thank you very Much Alina All the staff

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from Roberto on 29 Jun 2019
Grazie per aver soggiornato da noi.

10/10 Excellent

YINAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Roberto on 10 May 2019
Thank you very Much , a greeting from all the staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the train station; good value
This hotel was very conveniently located to the main train station. It was a good value stay for us.
Stayed 1 night in Apr 2019
Response from Roberto on 10 May 2019
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect and it was walking distance from most attractions. The room was clean but little small.
Stayed 1 night in Oct 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to go out of room to get access wifi even though it advertised in room internet access. That was a major inconvenence as we could not book a hotel or trains from the comfort of our room. Informed owner but our issue was not addressed until checkout, so too little too late. Very disappointed.
Stayed 4 nights in Oct 2018

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the staff
My favorite part of our stay was Ana. Every morning she would greet us in the breakfast room, and make coffe/tea for whoever wanted it. She was so friendly, helpful, and would bring a smile to my face with her exuberance. All the staff was friendly and helpful. Would definitely stay here again.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff and owners. Very convenient location in road next to Santa Maria Novella station. Large, comfortable bed and modern bathroom.
Stayed 3 nights in Oct 2018

10/10 Excellent

Coco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was easy to locate, close to train station and Duomo. Staff responded to email about check in. Staff provided water kettle when asked, but i wish it was already in the room. Establishment inside a commercial building, not where you would expect a B&B but everything was great. Some mold in the grouting in the shower, but mold can grow overnight in this humid weather.
Stayed 2 nights in Oct 2018

8/10 Good

Schnitzer, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay just beside Train Station
Located just beside the Train station. It is easy walk with a Carrefour Express round the corner (bus station). No lift in this building, so will have to carry your own luggage up (1 level or 2 level depending on your room). Staff is warm and friendly. Room is clean daily and most amenities are provided for. As for most apartment in Italy, could possibly hear some noise along corridor or neighbour. I won't mind to come back and stay again given the price and location. Good Value for money.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We did like the fact that it was close to the train station, but what they call the first floor is up two flights of stairs. The staff was very friendly and the beds were fairly comfortable, but the refrigerator in our room did not work.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
ideal location
location ideal. very basic hotel. staff were very helpful and friendly.
Stayed 4 nights in Sep 2018