The first night our room was so cold we had to sleep with pants, shirt and a jacket. the heater ran non-stop for 3 days, the 4th morning we woke to no hot water, so we had to move to another room, the condition of that room was so much better, smaller but everything worked. We would stay in that hotel again, but not in the winter!! The people at the desk were friendly, we requested no room service, so we just took our towels to the front desk when we wanted clean ones.