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Reviews of B&B Hotel Die Bergquelle

3 out of 5
B&B Hotel Die Bergquelle
Unterberggasse 192, Flachau, Salzburg

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

nabil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very kind people
Stayed 7 nights in Aug 2023
Response from Familie Rettenwender on 10 Aug 2023
Dear family Nabil,we were very pleased to welcome you in our house.We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer.We look forward to welcoming you once again in our hotel "DIE BERGQUELLE".With kind regards from FlachauYour Rettenwender family

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Familie Rettenwender on 9 Jul 2021
Liebe Charlotte, es hat uns sehr gefreut, Sie bei uns im Haus willkommen heißen zu dürfen. Wir möchten uns recht herzlich bedanken, dass Sie sich die Zeit genommen haben für Ihre positive Bewertung. Nur durch das Feedback unserer Gäste ist es uns möglich, unser Angebot laufend zu verbessern. Liebe Frau Charlotte, wir freuen uns sehr, Sie wieder einmal bei uns im Hotel "DIE BERGQUELLE" begrüßen zu dürfen. Ihre Familie Rettenwender

8/10 Good

Benita

Liked: Cleanliness, staff & service, room comfort
Nice
The staff were very friendly the premises was very nice the restaurant was very nice. Not much on the menu but the goulash soup was good. The rooms (we had 2) were not very fresh smelling and our room had a moldy smell especially in the bathroom. The location was good.
Stayed 1 night in Jul 2019
Response from Familie Rettenwender on 11 Jul 2019
Dear Mrs. Benita, thank you very much for your review. We were happy to welcome you in our hotel "DIE BERGQUELLE". We would like to comment briefly: You stayed at our hotel for one night, you booked 10 min. before arrival through Expedia, it could be that the room was not occupied on this day and so not ventilated. Please contact the reception the next time, we will try to solve problems immediately - thank you! We are looking forward welcoming you another time in our hotel "DIE BERGQUELLE" and wish you in the meantime all the best! Your Rettenwender family and the Bergquelle-team

10/10 Excellent

Dirk Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt og komfortabelt i forhold til by og lift
Stayed 3 nights in Jul 2023
Response from Your Rettenwender family on 13 Jul 2023
Dear family Dirk Martin,we were very pleased to welcome you in our house.We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer.We look forward to welcoming you once again in our hotel "DIE BERGQUELLE".With kind regards from FlachauYour Rettenwender family

10/10 Excellent

Renè Glæsner

Stayed 1 night in Jul 2023
Response from Familie Rettenwender on 9 Jul 2023
Dear family Glaesner,we were very pleased to welcome you in our house.We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer.We look forward to welcoming you once again in our hotel "DIE BERGQUELLE".With kind regards from FlachauYour Rettenwender family

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Familie Rettenwender on 23 Jul 2022
Dear guest, we were very pleased to welcome you in our house. We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer. We look forward to welcoming you once again in our hotel "DIE BERGQUELLE". With kind regards from Flachau Your Rettenwender family

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
OK für die Durchreise .....
Leider waren im gebuchten Familienzimmer nur 1 Doppelbett bezogen die anderen Betten für die Kinder waren nicht bezogen obwohl so gebucht - leider auch ein Krabbeltier auf dem Boden vorgefunden, dass man eigentlich nicht erwartet in unseren Breitengraden
Kleines Krabbeltier als Mitbewohner - fraglich ???
Trotz Familienzimmer gebucht nur das Doppelbett bezogen - warum ??
Stayed 1 night in Jun 2022
Response from Familie Rettenwender on 19 Jun 2022
Sehr geehrter Gast, es hat uns sehr gefreut, Sie bei uns im Haus willkommen heißen zu dürfen. Zuerst möchten wir uns recht herzlich bedanken, dass Sie sich die Zeit genommen haben, uns auf gewisse Missstände aufmerksam zu machen. Nur durch das Feedback unserer Gäste ist es uns möglich, unser Angebot laufend zu verbessern. Bitte entschuldigen Sie, dass das 3. Bett vergessen wurde! Unsere Zimmerfeen haben Ihnen jedoch das 3. Bett innerhalb von 10 min. nach Check-in vorbereitet! Somit ist einer erholsamen Nacht nichts im Wege gestanden! Bezüglich diesem Krabbeltier wie Sie schreiben, unser Hotel befindet sich am Land und nicht in einer Großstadt! Bei uns gibt es noch eine belebte Flora und Fauna, deshalb kann es vorkommen, dass bei geöffnetem Fenster ein solches Tier reinkommen kann. Auch unsere Kontrolllisten zeigen, dass Sie das Zimmer ordnungsgemäß und sauber bei Check-In vorgefunden haben! Leider mussten wir bei Abreise auch feststellen, dass Sie ohne Begleichung der restlichen Hotelrechnung unser Hotel verlassen haben! Die Ortstaxe, welche in jedem Hotel in Österreich bzw. Europa anfällt, wurde von Ihnen nicht bezahlt! Wir wünschen Ihnen eine schöne Zeit. Mit freundlichen Grüßen aus Flachau Familie Rettenwender

6/10 Okay

jess

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet var rigtig fint - alt fungerede. Gode forhold for både ski og støvler. Rigtig lækker morgenmad. Men.... temmelig dyrt!
Stayed 5 nights in Dec 2019
Response from Franz Rettenwender on 3 Jan 2020
Dear Mr. Henrik, we were very pleased to welcome you in our house. We would like to thank you for taking the time for your review. Only through the feedback of our guests, it is possible for us to constantly improve our offer. You have booked one of our most spacious rooms, we also have cheaper room categories such as the basic double room or the attic double room. During your stay it was high season, therefore a higher price, for example there are cheaper offers in December, January or March. Dear Mr. Henrik, we look forward to welcoming you once again in our "DIE BERGQUELLE". With kind regards from Flachau The Rettenwender family

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles is perfect daar. Wat moet ik nog meer zeggen
Stayed 4 nights in Dec 2019

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt hotel
Rigtigt hyggeligt hotel med super venlige medarbejdere
Stayed 2 nights in Jul 2019
Response from The Rettenwender family on 28 Jul 2019
Dear family Jesper, we were very pleased to welcome you in our house. We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer. Family Jesper, we look forward to welcoming you once again in our "DIE BERGQUELLE". Best regards from Flachau The Rettenwender family

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Familie Rettenwender on 27 Jul 2019
Sehr geehrter Herr Morten, wir haben uns sehr gefreut, Sie bei uns willkommen heißen zu dürfen. Vielen Dank für Ihre positive Bewertung! Wir freuen uns, Sie wieder einmal bei uns in der "DIE BERGQUELLE begrüßen zu dürfen. Mit herzlichen Grüßen aus Flachau Familie Rettenwender

10/10 Excellent

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Familie Rettenwender on 27 Jul 2019
Sehr geehrte Familie Rasmus, wir haben uns sehr gefreut, Sie bei uns willkommen heißen zu dürfen. Vielen Dank für Ihre positive Bewertung! Wir freuen uns, Sie wieder einmal bei uns in der "DIE BERGQUELLE begrüßen zu dürfen. Mit herzlichen Grüßen aus Flachau Familie Rettenwender

8/10 Good

Eryk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ogólnie dobry kawa do śniadania ''słabiutka"
Stayed 4 nights in Mar 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Skiurlaub
Alles perfekt, es hätte nicht besser sein können!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint sted
Stayed 1 night in Jul 2018

8/10 Good

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var et rigtigt godt B&B, men hvis vurderingen skulle helt i top, skulle der have f.eks. have været en elkedel på værelset. Jeg havde dog min egen med, men qua betegnelsen B&B og ikke hotel, synes jeg, at det manglede. Ellers et rigtigt godt ophold, hvor tingene fungerede godt. Jeg kender dog ikke til morgenmads-niveauet, da jeg ikke benyttede mig at deres tilbud.

10/10 Excellent

Willie, Rotterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn hotel tegenover de piste
Super mooi hotel, tegenover de Achterjet skilift. Ook bij de skiverhuur
Stayed 4 nights in Jan 2018

10/10 Excellent

gerlinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschönes Hotel
Ein wunderschönes Hotel, geschmackvoll eingerichtet und sehr sauber. Die Lage ist ausgezeichnet direkt neben dem 8jet. Wir waren im Sommer da, idealer Ausgangspunkt für zahlreiche Wanderungen. Das Frühstück war ausgezeichnet frisch und sehr abwechslungsreich. Der Besitzer und das Personal sehr freundlich und hilfsbereit. Wir kommen sicher wieder!
Stayed 4 nights in Aug 2017

10/10 Excellent

Inside support

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

morten

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2017