Fil-Neige

I went to this hotel a month before my booking which was paid to say I had to return to home and would not be able to makes this reservation. The hotel receptionist was quite rude and said that although the hotel was booked out they would not refund my reservation. I said could I speak to someone else about this and she said no . I have written to Novotel about this as I paid considerable money and the hotel could have easily filled my booking as I gave them a months notification. Other hotels I cancelled refunded.

Location great right opposite the station and near all amenities. Hotel nice good value for money, very few facilities just basic. Room small clean except for carpet which needed a deep clean. Breakfast acceptable not much hot food. Staff very helpful.

This is a really nice property locating in a convenient and nice neighborhood