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Reviews of Mara Palace Hotel

Mara Palace Hotel
Cumhuriyet Mah 504 Sok No8, Fethiye, Mugla

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 5 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly hotel , ideal for our short stay. Good fresh breakfast selection. Nice sized room , The gem of the hotel is its rooftop infinity pool with amazing views of the harbour.
Stayed 3 nights in Sep 2023

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great stay. Friendly staff. Highly recommend
Stayed 1 night in Sep 2023

4/10 Poor

Dogan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom smelled like sewage. We couldnt sleep because of the smell
Stayed 1 night in Sep 2023

8/10 Good

??????

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not the best, girl who was checking wasn't interested in that at all and bothered, didn't give any information. Got it from another stuff member only when I asked for it. But the stay was okay.
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY FROM THIS HOTEL! THEY ARE DISHONEST AND UNPROFESSIONAL. I traveled to Turkey for over a month, and in the third week, I arrived in Fethiye. When I checked in, the receptionist told me that my room had been canceled because my credit card had been declined. I was shocked, as I had been using the same card for three weeks without any problems. I immediately called my son in the US, who contacted the bank and Hotel.com. Both confirmed that there was no issue with my reservation and that no transactions had been declined. At the same time, I overheard the receptionist telling the same thing to four other people. I then listened to their conversation in Turkish and learned that the hotel had canceled our reservations because some other guests had offered to pay more money to extend their stay. I told the receptionist that there was no issue with my credit card and that Hotel.com had confirmed that everything was okay. I demanded that they do something to remedy the situation, as they had canceled my reservation on purpose. However, they refused to offer any compensation. I then asked to speak to the manager, Burak. I told him that I could not find another hotel at the last minute and that it would cost me a fortune. He said that I could stay, but that I would have to pay double the original price. I was so disappointed with his response, and I told him that I would not be spending a penny on his hotel. I left and found another place to stay.This hotel ruined my trip.
Stayed 3 nights in Jul 2023

10/10 Excellent

Nahit

Nice and clean in the center .
Stayed 2 nights in Aug 2023

4/10 Poor

Nevzat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is highly rich and delicious, beds are not comfortable and need to be renewed. Price is high in accordance with their facilities.
Stayed 2 nights in Aug 2023

8/10 Good

JAFFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay.
It was a nice stay however, the check in procedure was so long. Staff are friendly and helpful and the location is great.
Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Ownership and management were VERY helpful. Place was very clean and within walking distance to many great things. Price was very affordable for the location and the hotel!
Stayed 2 nights in Jun 2023
Response from Mara Palace Hotel on 22 Jun 2023
Dear Gregory ,Thank you for your staying us.Wish to accomodate you again in Mara Palace Hotel Fethiye..

8/10 Good

Remon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Tareq

Stayed 2 nights in Sep 2022

4/10 Poor

Cody

Travelled with partner
Disliked: Cleanliness, amenities
The room was dirty. They toilet was dirty. There was half drank water bottle in the room. No towels or toiletries
Stayed 1 night in Jul 2022

4/10 Poor

MURAT

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Duygu

Stayed 1 night in Sep 2023

10/10 Excellent

KONGBO

Stayed 1 night in Oct 2023

8/10 Good

OKSANA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Elif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vreselijk
We kregen een kamer niet zoals op de afbeeldingen. Kamer was vies en stonk enorm naar rook. Je kijkt uit op een bouwput. Vrouw achter de receptie is enorm onaardig. De jongens achter de receptie probeerde het nog op te lossen. De dag erna zouden we een andere kamer krijgen. ‘s Ochtends konden we onze koffers bij de receptie zetten die zouden naar onze kamer gebracht worden. Toen we ‘s avonds terug kwamen stonden onze koffers er nog. De man achter de receptie wees ons naar onze oude kamer. Na meer dan een uur hebben we dan toch een nieuwe kamer gekregen.
Stayed 3 nights in Sep 2023

4/10 Poor

Nesat

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel personeli çok nazik ve konumu şehir merkezinde mikemmel. Fakat bu hotelin genel durumunu örtmeye yetmiyor. Arka odalar harabe bir binaya bakıyor. İlk gösterdikleri odada ayna kırıktı. Sonra ek ücretle geçtiğimiz 4.kat odası geniş fakat; Yatak boyu 190cm ve dar...aslında genişçe bir tek kişilik yatak. Üstünde kahvaltı salonu ve havuz var. Her türlü kahvaltı faatiyeti, sandalye çekme ve itme, havuz sesi ve mutfak gürültüsü birebir oda içinde...yani gece ve sabak 6 dan sonra uyumak mümkün değil. Duşakabin'in akıttığından ve 2.gün klimanın arızalandığından (3 saat içinde tamir edildi) bahsetmiyorum bile. İyi istirahatler....
Stayed 2 nights in Sep 2023

8/10 Good

Serif

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Faruk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nezan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cok güzel temiz
Stayed 2 nights in Aug 2023

2/10 Terrible

ibrahim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Mustafa

Stayed 1 night in Aug 2022