Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews of Red Roof Inn Fayetteville I-95

2 out of 5
Red Roof Inn Fayetteville I-95
1902 Cedar Creek Road, Fayetteville, NC

Reviews

7.0

Good

Rating 10 - Excellent. 177 out of 685 reviews" "
Rating 8 - Good. 204 out of 685 reviews" "
Rating 6 - Okay. 127 out of 685 reviews" "
Rating 4 - Poor. 84 out of 685 reviews" "
Rating 2 - Terrible. 93 out of 685 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far one of the top 3 dirtiest, noisiest, creepy (unsafe) feeling, and poorly maintained places we have stayed in, in all our years of traveling to Florida. The main door did not latch properly, which does not make for a good nights sleep. The rooms were certainly not sound proof and our neighbor was playing his music and singing very loudly till midnight. It was loud enough that one would think he was in our room. Will not ever book this place again.
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 6 May 2024
Thank you Brian, for taking the time to write a review of your stay at the Red Roof Inn Fayetteville I-95. Please accept our most sincere apologies for the inconveniences during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Bonnie

Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 23 May 2024
Hi Bonnie,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Fayetteville I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Bonnie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here because they are pet friendly. The room smelling like cigarettes. We changed rooms & same thing. We were exhausted so we stayed in the second room. I saw 2 small roaches within 5 mins of arrival. The bed sheets & pillow had cigarette holes. The toilet paper holder was broken off the wall & there were some stains dripping down the wall of the bathroom. The only good thing I will say is that bed was comfortable & the water pressure in the shower was very strong for a decent shower. We didn’t test the breakfast after experiencing the other things. Room could use some renovations.
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on 1 May 2024
Dear Bonnie, We are sorry to hear about your recent experience at the RED ROOF INN FAYETTEVILLE I-95. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the smell of cigarettes in the rooms, the pests you reported, holes in the linens and pillows, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. Nevertheless, I am happy to hear that the bed was comfortable, you were pleased with our pet-friendly policy, and the other kind remarks mentioned. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service
I PICKED THE WRONG HOTEL AND THEY REFUSED TO GIVE ME MY MONEY BACK SAD MAKE SURE YOU PICK THE WRIGHT HOTEL
Stayed 2 nights in Apr 2024
Response from LaTunde RediResponse Specialist on 24 Apr 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAYETTEVILLE I-95. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that your visit did not meet your expectations. However, in the future, please consider adding a more detailed comment to your survey to let us know where we can improve.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Kelsey

Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 13 May 2024
Dear Kelsey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fayetteville I-95 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Joe

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was filthy, dirt in corners, all fixtures rusted, floors throughout not mopped! Our feet were black!! Pillows flat & even when folded over were flat...no way would we eat after seeing the condition. Would NEVER recommend to anyone!!!!!
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on 22 Apr 2024
Dear Joe,Thank you for your review following your stay at Red Roof Inn Fayetteville I-95. While I was happy to see your 5/5 score, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the rusted fixtures, the dirty bathroom and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

David, Decatur

Travelled with family, Travelled with pets
Liked: Staff & service
Check-in was a breeze. The young lady that helped me was professional and very personable. She acted as if I was the most important person at the hotel. The property is convenient to numerous eating places including a Starbucks and convenient to the interstate. As far as the room, we went in with low expectations and were not disappointed. The beds were comfortable but the room itself is in dire need of paint and refurbishing. A lot of the past repair work was amateurish and of poor quality. The walls are paper thin and you can hear everything around you. People were talking outside well past midnight. Pets are allowed with some restrictions which is one of the reasons we chose Red Roof Inn.
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on 20 Apr 2024
Dear David,Thank you for taking the time to write a review of your stay at the RED ROOF INN FAYETTEVILLE I-95. It's great to hear that check in was a breeze. You also mentioned that you were pleased with our convenient location, comfortable beds and pet stay free policy. However, you indicated that the room was need of paint and refurbishing along with the other concerns you expressed hindered your experience. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

2/10 Terrible

Jannette

Disliked: Cleanliness, staff & service, property conditions & facilities
Roches in my room
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on 8 Apr 2024
Dear Jannette,I appreciate you sharing your feedback following your stay at the RED ROOF INN FAYETTEVILLE I-95. I was saddened to read your stay fell short of expectations due to the insects you reported. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Robert

Travelled with family and small children
Disliked: Cleanliness
Paid for 2 queen beds and got 2 double beds. At check in attendant was more concerned about the dogs behind counter then me trying to check in
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 1 Apr 2024
Dear Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAYETTEVILLE I-95. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and situation you mentioned regarding your room type. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled of smoke along with excessive disinfectant. Roach in the coffee maker. Cigarett burns on the bathtub.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 15 Mar 2024
Hello Carol,Thank you for your review of our Red Roof Inn Fayetteville I-95. We are disappointed by your scoring of our property and to know that there was a strong odor in the room, insects and burns on the bathtub. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you again for sharing your experience. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Yvette

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lady at the counter was fantastic. Unfortunately she gets to work in an environment with 3 cats that stay there all the time. The lobby smelled like cat urine. It was disgusting. There was a motorcycle in the breakfast area. The outdoor pool is not maintained it was green and uncovered. We stayed March 13 - the pool should have been closed for the season. The door to our room didn’t close all the way you could see the daylight around it. There was pieces of the ceiling missing and the plug for the tub was absent on the bathroom. The beds were comfortable and clean. At that point that was all we could take comfort in. We are staying at another Red Roof in Bordentown NJ March 14 and this place is immaculate. Staff, property and rooms. What a relief. This is what I’m comparing the last one with. They are not all created equal
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 15 Mar 2024
Hello Yvette,Thank you for being a guest here at our Red Roof Inn Fayetteville I-95. We are happy to have been able to provide you with great service and comfortable beds. However, you indicated that that there was an odor in the lobby, no plug for the tub and that the pool was not properly maintained. This is regrettable to see, thank you for making us aware. Guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

lawrence j

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean,drug dealers and ladies of the night everywhere. Do not stay at this hotel.
Stayed 2 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on 16 Mar 2024
Dear Lawrence,We are sorry to hear your recent experience at the RED ROOF INN FAYETTEVILLE I-95 did not meet your expectations and that you encountered these distasteful situations while with us. This is not the usual experience our guests have with us. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

10/10 Excellent

Barbara

Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on 24 Mar 2024
Hello Barbara,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAYETTEVILLE I-95 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Pasquale

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 19 Feb 2024
Hello Pasquale,I sincerely apologize that your stay at our Red Roof Inn Fayetteville I-95 didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Am thinking that they are probably still renovating. Clean hotel. Area looks like the travel traffic has declined Two mid sized hotels in the area look to have closed, one right next door. Hopefully it does not cause a loitering or crime issue for this Red Roof. My door knob was broken, other than that, nothing to complain about. If hotels in the immediate area are closing and this Red Roof is surviving, they are obviously doing something right.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 15 Feb 2024
Dear Shane,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FAYETTEVILLE I-95. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that the hotel was clean during your visit along with any other positives that you stated. However, as it relates to your comment of the doorknob, this will be shared with management to have the issue resolved. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Victoria

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obvious they are upgrading- nice place
Stayed 2 nights in Feb 2024

8/10 Good

don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nestor

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar para quedarse y descansar
Response from Carla RediResponse Specialist on 28 Jan 2024
Estimado Néstor,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Fayetteville I-95. Estamos encantados de ver que nuestro hotel cumplió con sus expectativas, ya que lo considera un buen lugar para alojarse y descansar, lo que le llevó a obtener una puntuación de 5/5. En Red Roof, nuestro objetivo es brindar una excelente experiencia a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estadía.Apreciamos su negocio y esperamos que nos brinde la oportunidad de brindarle otra gran experiencia la próxima vez que esté en el área.Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Robert

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The crow that stayed there was horrible. My next door neighbor was on a phone all night. Loudly and obviously. I couldn’t sleep all night
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 25 Jan 2024
Dear Robert,Thank you for taking the time to tell us about your stay at the Red Roof Inn Fayetteville I-95. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible noise disturbance you encountered. Please accept our sincerest apologies for the impact this had on your stay with us. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nestor

Business traveller, Travelled with group
Liked: Amenities
Buen lugar
Response from Dannielle Rediresponse Specialist on 21 Jan 2024
Estimado Néstor,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN FAYETTEVILLE I-95. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros. Esperamos seguir brindándole grandes experiencias. Los comentarios positivos de los huéspedes, como el suyo, son siempre un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tus amables palabras. Al personal y a mí nos encantaría brindarle otra estadía cómoda en el futuro.Sincerely,Red Roof Management

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Recordo Rediresponse Specialist on 20 Jan 2024
Hello Ernesto, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAYETTEVILLE I-95 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AdraineRediresponse Specialist on 10 Jan 2024
Hello Jacqueline,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAYETTEVILLE I-95 and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 24 Jan 2024
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fayetteville I-95 and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

John

Liked: Staff & service
Doubt I would stay here again
Room was fairly clean and comfortable other than the ceiling in the shower falling down. Lots of noise outside and in adjacent rooms till 3AM. Arguments in the parking lot and even a 4 wheeler buzzing around. Looked like a lot of non guests around. We didn’t get much sleep.
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 3 Jan 2024
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAYETTEVILLE I-95 and I appreciate your 3/5 score following your stay. It's great to read that you found the room to be fairly clean and comfortable. Thank you for reporting observation with the ceiling, excess noise and the other concern you described that caused a great inconvenience. I will share this information with the rest of the team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience at Red Roof. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Sowmya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LaTunde RediResponse Specialist on 31 Jan 2024
Hello Sowmya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAYETTEVILLE I-95 and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Robin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, outside entrance And no additional pet charge
Stayed 1 night in Dec 2023

4/10 Poor

Emmanuel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There were bugs and trash and smelled like smoke and dirty blankets
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 25 Dec 2023
Hello Emmanuel,I appreciate you sharing your feedback following your stay at the Red Roof Inn Fayetteville I-95. We strive to provide guest with all the comforts of home so it saddens us to learn that you stay was hindered due to your encounters with pests and the odor of the room. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured we take this very seriously and have notified management of your comments so they can work with the specialists to ensure everything is as it should be.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 20 Dec 2023
Hello Amanda, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FAYETTEVILLE I-95 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Colleen

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 19 Dec 2023
Hello Colleen,Your review of the Red Roof Inn Fayetteville I-95 was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

2/10 Terrible

Joel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 15 Dec 2023
Dear Joel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fayetteville I-95 and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 5 Dec 2023
Hello Marcia,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 Poor

Kim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
The price was too much for the condition of the room. Needs terrible remodeling and updates. The floor was sticky, I didn’t want to walk on it without shoes. The bed covers had stains on them so did the sheet below. We had a guest with a dog next door, which was fine, except for the fact that it barked until 9:30 pm and then woke me up at 5:30, barking again. Breakfast was good, I’ll give em that. So was evening staff.
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 22 Nov 2023
Thank you, Kim, for taking the time to tell us about your experience at the Red Roof Inn Fayetteville I-95. I am pleased to hear that breakfast was good and so was your encounter with our evening staff. However, we apologize for any inconvenience you experienced during your stay regarding the condition of the room and the noise disturbance. At Red Roof, we strive to provide a comfortable and peaceful environment for all our guests. We regret that we fell short on this occasion.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Ghislain

Travelled with pets
Clean rooms
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 3 Nov 2023
Hello Ghislain, Thank you for taking the time to share your feedback regarding your recent stay with us RED ROOF INN FAYETTEVILLE I-95. We appreciate your kinds remarks highlighting our clean rooms. At Red Roof, we strive to provide a pleasant and comfortable experience for all of our guests and and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 Good

Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy on/off from I 95. Several eating options. Great hot shower! Most importantly, pet friendly.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 3 Nov 2023
Hello Hamilton, Thank you for taking the time to share your feedback regarding your recent stay with us RED ROOF INN FAYETTEVILLE I-95. We appreciate your kinds remarks highlighting our easy accessibility, the great hot shower and most importantly our pet stay free policy. At Red Roof, we strive to provide a pleasant and comfortable experience for all of our guests and and it was joy to have achieved that with your stay.Thank you for choosing to stay with us. We hope to house you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Okay

Rosemarie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worn and old, service OK, sketchy people all over
Rooms are old, worn and dirty. Linens are clean, service is ok. Lots of very seedy characters lurking around outside. Looks like a lot of rooms are used by locals for long term residence.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 1 Nov 2023
Dear Rosemarie,It is so disappointing to see that we at the RED ROOF INN FAYETTEVILLE I-95 were unable to provide you with a superior level of service and accommodations as you mentioned the rooms were old , worn and unclean. Thank you so much for the insights so we are able to work on eliminating future occurrences. It was however good to hear you liked the clean linens and ok service. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not achieved that with your visit.We greatly appreciate the time you’ve taken to share your comments.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Poor

Appolonia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was lack of communication. When I checked in it was before check in time but before I proceeded with the process I asked will I get the days I paid for on my app before I made reservations. The receptionist said yes but made me check out a day before because I checked in before check in time . So I made a reservation for 8-10 and they made me check out the 9th ending it off with “ if I want to stay till the 10th I would have to pay “ when I paid on this app already.
Stayed 2 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 11 Oct 2023
Dear Appolonia, Thank you for your feedback following your experience with us at the RED ROOF INN FAYETTEVILLE I-95. In response to the booking situation you described, we sincerely apologize for the less than ideal experience. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
First it began with a cockroach. Then we see that the smoke alarm has been removed and wires are dangling. Tried to pop popcorn but the knobs were broken off on the microwave. Room smelled like smoke, and hair dryer cord was broken with wires showing. Ironing board, but no iron? Oh, I didn’t mention the pubic hairs in the bathroom. To top it off at least, no joke, four to five dogs howling and barking. Keep on driving.
Stayed 1 night in Sep 2023
Response from Abigail Red Roof Management RediResponse Special on 2 Oct 2023
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Fayetteville I-95. I was saddened to read that your stay fell short of your expectations due to the roaches you reported, the missing smoke alarm, the broken microwave knobs and the other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof Management RediResponse Specialist

6/10 Okay

Herbert

Travelled with partner
Liked: Cleanliness, staff & service
The laundry was right next to our bed walls and we could hear the machines running at night
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 15 Sept 2023
Hello Herbert,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Fayetteville I-95. You mentioned that you could hear the machines running in the laundry room. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. For future travels, should you encounter any issues with us, please do not hesitate to contact the front desk directly in real time. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Brian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good check in, very nice staff! Very nice room! Great stay for the price!
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 23 Aug 2023
Hello Brian, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Fayetteville I-95. I am happy to read your comments regarding the hassle free check in process you had, the hospitality of our staff and the cleanliness of the room. Our goal is to deliver a positive experience for all our guests and we're happy you were satisfied with your stay resulting in your 10/10 rating. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Tianna RediResponse Specialist

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 13 Aug 2023
Hello Paul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAYETTEVILLE I-95 and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

phyllis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on 9 Aug 2023
Dear Phyllis, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Fayetteville I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The place just didn't feel clean. I developed welts on my arms and legs and one shoulder. I don't know if their from the bedding or hives. A week later, they still haven't disappeared. I will never stay at Red Roof again.
Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Management on 10 Aug 2023
Dear Linda, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Fayetteville I-95.We value you as our guest and we appreciate your 5/5 score. The situation you described in relations to the bedding not being cleaned is truly regrettable. I humbly apologize for the impact this caused on your skin. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

MaryAnn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy and fast check in which I loved. Alerted that they had breakfast in the morning and best part is this place is super pet friendly (even had a dog behind the front desk) so my dogs and I felt very welcomed. Room is nice and comfortable w\plenty of space p. MMM all mm. I'll. Kids playing on the pool which is great.
Stayed 1 night in Jul 2023
Response from Oshane RediResponse Specialist on 28 Jul 2023
Dear MaryAnn, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN FAYETTEVILLE I-95 regarding the breakfast provided, pet friendliness , pool and nice room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Terrible

Coretta

Travelled with family and small children
Disliked: Cleanliness
I had to kill 2 flies. When I woke up, there were 2 more. I also had to kill a roach. Just nasty. I got in at 3 AM with a 1 year old... left at 8 AM. Stay away
Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on 23 Jul 2023
Dear Coretta,I appreciate you sharing your feedback following your stay at the RED ROOF INN FAYETTEVILLE I-95. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day.Sincerely,Dannielle Red Roof Management

8/10 Good

Richard

Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on 17 Jul 2023
Thank you for taking a moment to leave a review, Richard. Myself and the staff at the Red Roof Inn Fayetteville I-95 appreciate your 8/10 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Cesar

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was dirty, roaches and smelled musty.
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 13 Jul 2023
Hello Cesar, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding an odor in your room, the room being unclean and insects are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other extended stay locations the next time your travel plans require lodging. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 Terrible

Jesse

Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 12 Jul 2023
Hello Jesse,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Fayetteville I-95 is disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

8/10 Good

Felix

Stayed 1 night in Jul 2023
Response from Devorine RediResponse Specialist on 6 Jul 2023
Thank you for taking a moment to complete our survey, Felix. The staff at the Red Roof Inn Fayetteville I-95 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We had no problems during our stay here. We were here for one night. The breakfast was nice to have before we headed out. Staff was very friendly and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Pamela

Stayed 1 night in Jun 2023
Response from Gabrielle RediResponse Specialist on 17 Jul 2023
Thank you for taking a moment to leave a review, Pamela. Myself and the staff at the Red Roof Inn Fayetteville I-95 appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist