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Reviews of Residence Inn by Marriott Philadelphia West Chester/Exton

3 out of 5
Residence Inn by Marriott Philadelphia West Chester/Exton
10 N Pottstown Pike, Exton, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 188 out of 368 reviews" "
Rating 8 - Good. 90 out of 368 reviews" "
Rating 6 - Okay. 38 out of 368 reviews" "
Rating 4 - Poor. 26 out of 368 reviews" "
Rating 2 - Terrible. 26 out of 368 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tammy, Lansford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are comfortable. Use ear plugs to block sound. The HVAC unit was loud but with ear plugs, I heard nothing. Their breakfast has lots of options. Housekeeping needs to do better.
Stayed 5 nights in Apr 2024

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful and friendly. Clean property and beautiful gym.
Stayed 3 nights in Apr 2024

8/10 Good

Sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful, clean, and comfortable place. Will definitely go back there. Only thing I didn’t like was that reservation was for a queen bed but they gave me a standard size instead. Other than that it was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities
I travel a lot and this property was definitely one of the best I have stayed at. Staff were very friendly, the room was clean and had a very comfortable bed. The gym had a nice mix of cardio and weight equipment. The breakfast was tasty with good options, even the coffee was good. There is a Target, Starbucks and dining options close by! Even a basketball hoop for the kids. The assistant manager was exceptional. I requested a late check out and there was no issue getting it as a valued Bonvay member! This hotel is definitely our go to for now on!
Stayed 1 night in Mar 2024

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I'm giving a 2 star overall rating because i had quite a few issues my 4 nights i stayed. Starting with the parking fee. I've never had to pay a fee just to park my car at a hotel before including this one (which I've stayed at a few times before) So i never thought to check for a parking fee while booking and under Popular amenities it only says Parking available. I was unaware of the parking fee till i arrived at the hotel. Room was clean other then a live cockroach in the kitchen sink. Tv only had about 20 channels that played the same thing almost everyday and the climate control took an hour or more to reach temp if changed. My last night at 1am room service was in and out of the room beside me and was slamming the door repeatedly with the deadbolt engaged to keep it from shutting fully while they went in and out for over an hour at least. At 10am someone woke me up knocking and before i could get up to answer they unlocked and opened my door catching the security latch and only said "Check out" then left. Check out was noon. And my room keys were disabled before i checked out so i couldn't get back in my room when i got back with the luggage cart and I wasn't late checking out.
Stayed 4 nights in Feb 2024
Response from Residence Inn Exton Staff on 24 Feb 2024
Great day Anthony,We are sorry to hear about your experience with us. For it is our efforts to provide quality service to all our guest. As we have inquired about your concerns, you can find our parking and check-out times in the additional important information sections on this website. As we continue to investigate all other concerns, we hope that if your travels bring you through Exton, PA you will chose us again.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Handicap parking needs to be closer to entrance
Stayed 3 nights in Feb 2024

2/10 Terrible

Kamalakar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
they cancelled my reservation but called the neighbouring hotel and asked us to go there and get the room. This is very inconvenient for us in the late night.
Stayed 1 night in Feb 2024

10/10 Excellent

Sheree

Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The prooerty was roomy, clean, and had necessary amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renee and the other staff were very helpful and accommodating. Amazing stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The tub of the shower was pretty dirty. The body wash was completely empty. There was something wrong with the door that made it difficult to open and close. Other than that, everything was great. I really enjoyed the gym.
Stayed 2 nights in Jan 2024

2/10 Terrible

Alliyah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Jan 2024

10/10 Excellent

meg

Stayed 1 night in Jan 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lucky Tafadzwa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel exceeded my expectations . quite , clean, staff was friendly. gym was huge!
Stayed 1 night in Dec 2023

10/10 Excellent

Lee, West Chester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and good breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 7 nights in Nov 2023

8/10 Good

Traci

Stayed 2 nights in Dec 2023

10/10 Excellent

Robin A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
I was charged for my room and checked in but they said it was sold out when I arrived.
Stayed 1 night in Nov 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Comfortable Clean Easy check in
Stayed 1 night in Nov 2023

10/10 Excellent

Rama

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Teyanna

Liked: Staff & service, property conditions & facilities, room comfort
The tub was dirty
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unhappy with Water & TV
No hot water in the morning - had to run it over 10 minutes. I had already taken a barely warm shower - My wife got hot water. TV in bedroom did not work! (then it came on in the morning.)
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable
Stayed 18 nights in Sep 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Breanna

Stayed 2 nights in Oct 2023

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
10/10
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Stayed 1 night in Sep 2023

10/10 Excellent

Junyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alicia

Stayed 3 nights in Sep 2023

10/10 Excellent

Janice

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for a couple of weeks while my apartment was getting ready. The staff was wonderful, very accommodating. Nice breakfast. Rooms spacious and well equipped. I was in no hurry to leave.
Stayed 4 nights in Sep 2023

10/10 Excellent

priscilla

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great every day & the kitchen staff was friendly. Front desk staff was always friendly & helpful.
Stayed 11 nights in Aug 2023

4/10 Poor

VALORIE

Stayed 1 night in Sep 2023

8/10 Good

Daishon

Stayed 8 nights in Aug 2023

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness
Spacious rooms and clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very calm when under pressure with many customers at one time. Give Maya a pat in the back.
Stayed 1 night in Aug 2023

10/10 Excellent

Kellye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal impromptu getaway
Everything was exceptional! Maya at the front desk was a bright ray of sunshine. The only thing that topped her personality was her smile. She was informative, kind and courteous. She gave us a list of restaurants that included Ron’s Bar and Grill. They had the BEST fried macaroni and cheese bites and sweet potato fries. I would recommend it to all.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicola N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and accessible to restaurants and shopping!
Stayed 1 night in Jul 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and both check in and check out were super easy with very friendly staff!
Stayed 1 night in Jul 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Stayed 2 nights in Jun 2023

6/10 Okay

Nuno

Travelled with family
The property had a water pipe break and moved us to an adjacent property.
Stayed 3 nights in May 2023