A few hiccups to start our stay. Keycards didnt open door so couldnt get in, there was only two cups and one glass despite being booked for three adults. Quickly sorted but after a long drive I didnt want to keep running up and down corridors to reception. The beds are very uncomfortable and noisy when you move over them, we had a broken/worn spring which really bruised and twisted my hip, wwhich remained quite painful for the rest of the day. When I asked to change the mattress I was asked if I would mind changing rooms instead because it was difficult to find a couple of staff to move the mattress. I agreed initially but by the time I returned to our room I had changed my mind as I felt it was a poor excuse and unfair. I must add that the housekeeping manager ( sorry if its an incorrect title, lucas) was very prompt and efficient, he and my husband moved the mattress. The room wasnt serviced that day either.
Never mind, small points really. The room was quiet and very clean. The breakfast was plentiful and staff helpful and polite. overall I would stay there again.