Outdoor pool

Reviews of Osage Creek Lodge

2.5 out of 5
Osage Creek Lodge
101 E Van Buren, Eureka Springs, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 635 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here one night while passing through the area. It was affordable, nice, and the staff we ran into were all so friendly & helpful.
Stayed 1 night in Apr 2024
Response from Tia on 30 Apr 2024
Thank you!

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms great parking, close to everything and if you have a AR med card they have a dispensary on-site. The price was super reasonable
Stayed 1 night in Apr 2024
Response from Jamie on 29 Apr 2024
Thank you for your review. We are glad you enjoyed your stay

6/10 Okay

Garry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that it had a despary in the lobby that made it small and was not told that there was one there when making the booking
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 29 Apr 2024
Hi Garry! I'm sorry there was a miscommunication about the dispensary. It has been on property for two years and operates as a separate business. We try to be as transparent as possible about it on our website and Facebook page, but unfortunately there is no way to convey it on our third-party profiles. We hope you had a good stay despite this and trust you did not suffer as a result of the dispensary any further than bearing the smell in the lobby building. Have a great day!

10/10 Excellent

Stevie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid 70$ for a one bed room and was quite surprised with the quality of everything! The staff were very friendly and helpful. The building is a little dated, but still very nice and we overall had a very comfortable stay. The gym and hot tub were clean and had a great set-up worth using. The pool wasn’t open when we stayed, but it’s huge and beautiful. The lobby does have a dispensary, but I never smelled anything or felt uncomfortable/unsafe with the people there— contrary to some of the reviews on here.
Stayed 1 night in Apr 2024
Response from Tia on 29 Apr 2024
Thank you so much!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean and well kept. It is just a few minutes walk from downtown and various restaurants. Very convenient.
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 28 Apr 2024
Thanks for the great review Daniel! We hope to see you next time you visit Eureka!

8/10 Good

Sathish

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Met expectations... Clean rooms and decent breakfast options.
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 28 Apr 2024
Thanks for staying with us!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 27 Apr 2024
Thanks for leaving a review!

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Friendly ample parking
Stayed 4 nights in Apr 2024
Response from Alexandria on 27 Apr 2024
Thanks for your feedback! We really appreciate it.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a good place
Stayed 1 night in Apr 2024
Response from Tia on 26 Apr 2024
Thank you!

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 27 Apr 2024
Thank you!

10/10 Excellent

Bryant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best accommodations I’ve experienced in Eureka Springs. Centrally located, wonderfully kept, relaxing environment.
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 26 Apr 2024
Hi Bryant, thank you for the wonderful compliments! We're so glad you found our property peaceful and comfortable. See you next time!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Close to main tourist spots.
Stayed 5 nights in Apr 2024
Response from Tia on 23 Apr 2024
Thank you!

10/10 Excellent

Vinayak Rama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tia on 23 Apr 2024
Thank you!

10/10 Excellent

Lacey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property for our large group during an event. We loved the close proximity to Legends Bar and also the trolley stop out front! It was clean and semi-comfortable to comfortable beds (mine was ok, my partners was comfortable, double queen room). Would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Jamie on 22 Apr 2024
Thank you for your review! We are glad that you enjoyed your stay with us and hope to see you in the future!

8/10 Good

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location but Wifi issues on the West side if you plan to stay here. Wifi internet would not connect to multiple devices upon check-in and I notified Alex at the front desk immediately. She notified me that she would restart the router. We left, returned 4 hours later, and experienced the same issue with not being able to connect to Wifi, it would hang at 'assigning IP address's. I called the front desk again and Alex restarted the router again and conveyed that there is an issue with the router where it may only allow a certain now of users to connect. Even after restarting, we could still not connect. Alex was able to move us to the East building and said there should be no Wi-Fi issues on the East side. She was correct and we had no issues after this. Alex was terrific and very helpful.
Stayed 2 nights in Apr 2024
Response from Tia on 22 Apr 2024
We are very sorry about the wifi issues, but are glad Alex was able to help you!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 19 Apr 2024
Thanks Tim!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub, pool, clean rooms, friendly staff.
Stayed 1 night in Apr 2024
Response from Tia on 17 Apr 2024
Thank you!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Big rooms
Stayed 1 night in Apr 2024
Response from Tia on 16 Apr 2024
Thank you!

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet and very safe
Stayed 1 night in Apr 2024
Response from Tia on 17 Apr 2024
Thank you!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and amenities are worth the stay
Stayed 4 nights in Apr 2024
Response from Jamie on 15 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Cierra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and great amenities
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 15 Apr 2024
Thanks for the great review!

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best choice of properties with walking distance of the historic downtown.
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 14 Apr 2024
Thank you so much for the kind review!! We hope to see you next time!

8/10 Good

Levi

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean and affordable
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 14 Apr 2024
Thanks for leaving a review!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just up the hill from main street. Room is clean, tidy, well appointed. Bed is comfortable. Eureka Springs is not a big chain town, we love that; But with hotel space you might not know what you are getting at times. I'll stay here again.
Stayed 1 night in Apr 2024
Response from Tia on 12 Apr 2024
Thank you, we're so glad to hear it!

10/10 Excellent

Doris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The building and rooms were in very good condition
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 11 Apr 2024
Thank you so much for leaving a review!

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Fast, friendly check in!
Stayed 1 night in Apr 2024
Response from Jamie on 10 Apr 2024
Thank You!

10/10 Excellent

Elizabeth G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a disappointment. Nice fresh fruit but almost no protein (eggs? bacon or sausage). Very little for party member who is gluten free. A bug was found in one of the rooms. Linens are “ tired”. Could use an update. Could not change rating to good after accidentally rating it excellent.
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 7 Apr 2024
Hi Elizabeth, thank you for the feedback! Unfortunately we do not have a kitchen to cook food, but if you have ideas within those limitations for how we can improve our breakfast, we are always taking suggestions! If you're looking for more of a breakfast restaurant, we also have a list of restaurant recommendations at the front desk and our staff is knowledgeable about the options listed. Thank you for letting us know about the linens! We're glad you had a good stay and wish you safe travels.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 7 Apr 2024
Thanks for leaving a review! Safe travels!

8/10 Good

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. The staff was polite, I'm helpful. The only thing Negative was my mini fridge did not work.
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 7 Apr 2024
Hi Brandi, we're so glad you had a good stay. Thank you for the compliment on our staff! I'm so sorry to hear you had issues with the mini-fridge. If you have any problems with the fridge in the future please don't hesitate to reach out to the front desk. We have some easy troubleshooting things to offer (like checking the temperature knob inside), but also if the issue persists we can arrange for you to get it fixed or potentially even a replacement. Thanks for staying with us and we hope to see you again soon!

8/10 Good

Niave

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Tia on 8 Apr 2024
Thanks!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 6 Apr 2024
Thank you for the compliment on our staff! We hope you visit us again next time you visit Eureka, and wish you safe travels!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Apr 2024
Response from Tia on 6 Apr 2024
Thank you!

10/10 Excellent

Scott, St. George

Stayed 1 night in Apr 2024
Response from Jamie on 22 Apr 2024
Thanks for your review!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, great customer service and excellent price.
Stayed 5 nights in Mar 2024
Response from Alexis, front desk on 2 Apr 2024
Thanks for the wonderful review James! We hope to see you again soon!

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexis, front desk on 2 Apr 2024
Thanks for leaving a review!

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Tia on 1 Apr 2024
Thank you!

2/10 Terrible

Darla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel because it had good reviews. Someone lied. The indoor pool wasn’t functional. When we walked into the room it reeked of urine. It smelled like a bad nursing home. The mattress smelled like urine. We called and cancelled the reservation and I booked at another hotel in the area. What a hassle after driving all day.
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Hi Darla, we do not have an indoor pool, nor do we claim to. We have an indoor hot tub and an outdoor pool, and there are photos of them clearly listed on our website. All of our reviews come from guests who have stayed here. We are terribly sorry that you did not like our hotel. We did have multiple members of staff go into the room you had checked into after you left and all of them reported that they could not smell anything. We refunded you after you arrived despite it being past our normal cancellation policy time, and we do hope that you were able to enjoy the rest of your trip.

8/10 Good

Ashton

Stayed 2 nights in Mar 2024
Response from Alexis, front desk on 20 Apr 2024
Thanks for leaving a review!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were clean, the breakfast great and the facility conviently located. We did have hotel guest next door smoking something in their room though...
Stayed 2 nights in Mar 2024
Response from Alexis, front desk on 30 Mar 2024
Hi John, thanks for leaving a review! We're glad to hear you enjoyed our breakfast and found the room to be up to your standards. I am so sorry to hear about the guests who smoked in their room. If you have similar experiences in the future, please don't hesitate to call the front desk so we can take care of it! If the guests are smoking too close to your room we can ask them to step away. However, if they are smoking IN their room (and it's coming through the connecting door for example), we do implement a 250 smoking fee. We are glad to hear you had a good stay despite this, and hope to see you again!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff were very helpful. The pillows were fluffy. It was quiet.
Stayed 1 night in Mar 2024
Response from Tia on 31 Mar 2024
Thank you, we're glad you enjoyed your stay!

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Property was nice, dated, but really nice. Rooms were clean and beds were very comfortable. Easy access to downtown and other areas around Eureka Springs. We will definitely book here again!
Stayed 2 nights in Mar 2024
Response from Tia on 30 Mar 2024
Thank you!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing! The cleaning lady Maria did a great job with room. Very welcoming and clean. The breakfast in the morning was good too.
Stayed 1 night in Mar 2024
Response from Alexis, front desk on 30 Mar 2024
Hi Jessica, thanks for the wonderful review! We appreciate the feedback about the cleanliness and breakfast, and I will make sure to pass your compliments on to Maria! Thank you for staying with us and we hope to see you next time you visit Eureka.

10/10 Excellent

PL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Mar 2024
Response from Alexis, front desk on 28 Mar 2024
We're so glad to hear it! Have a great day!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large and spacious, very clean
Stayed 1 night in Mar 2024
Response from Tia on 27 Mar 2024
Thank you so much!

6/10 Okay

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very small room but fine for 1 night. Clean. There is a dispensary on site which was not disclosed. If I had known, would not have booked. Location is right on the highway ample parking. But not really walking distance to downtown. Close though. Breakfast was all pre packaged carbs, cereal and frozen stuff. No juice that I saw or eggs etc. they did have good coffee
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar 2024
Hi Dave! Thank you for taking the time to leave us a review! We apologize that you were not made aware of the on-site dispensary before you arrived. It is mentioned on our personal website and on our facebook page, and it is not our intent to keep it a secret to guests. We are also sorry that we are unable to offer any hot foods at our continental breakfast, but unfortunately we don't have a kitchen so we have to make do. We do offer cups of orange and apple juice at breakfast, but we appreciate the feedback regardless! We hope to see you again!

6/10 Okay

Iva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tia on 26 Mar 2024
If there's anything you felt like we could do better, please reach out to us! Thank you for leaving a review!

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Tia on 26 Mar 2024
Thank you!

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was kid friendly facility it was quiet and just outside of the Main Street, it was within walkable distance but they also offer a shuttle. There plenty of restaurants around, front staff was friendly, breakfast was good! Our kids enjoyed the hot tub. We will definitely stay here again when we come back to Eureka
Stayed 2 nights in Mar 2024
Response from Jamie on 24 Mar 2024
We are glad you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property. Good continental breakfast.
Stayed 1 night in Mar 2024
Response from Alexandria on 24 Mar 2024
Thank you! We are so glad that you enjoyed your stay with us, please come back and see us again!

10/10 Excellent

Kaitlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Favorite part was the cute lobby where breakfast was! Eating breakfast in an inside gazebo while playing chess with my daughter was one of the highlights of my trip!
Stayed 2 nights in Feb 2024
Response from Tia on 23 Mar 2024
Thank you so much Kaitlyn, we're glad you and your daughter enjoyed your stay here!