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Very clean, nice pool, great hot breakfast, friendly staff and great location- right by a lot of shopping centres. Good value, would recommend!
Kathleen
Stayed 1 night in Apr 2024
Response from Brandy on 21 Apr 2024
Hello Kathleen, thank you for your kind words and the awesome 5 out of 5. See you on your next stop in Erie PA
2/10 Terrible
Donna
Travelled with partner
14 Apr 2024
Problem with keys at checkin which was rectified, but horrible login to wifi, never did get it to work after multiple calls and trips to desk. Drunk parents downstairs making too much noise and kids left unattended running up and down hallways and knocking on doors at 11pm. No staff at desk half the time and no enforcement of noise levels for guests.
The hotel is right next to the mall area so lots of shopping and several great restaurant choices. There was hot breakfast available right at the hotel and complimentary coffee or tea 24 hrs. Pleasant staff and very clean.
Always enjoy our stay.. rooms are cleans beds are super comfy.. staff is very nice and breakfast is good love the coffee.. 12:00 check out is awesome don’t feel rushed..
Danielle
Stayed 1 night in Mar 2024
Response from Brandy on 31 Mar 2024
Thank you for all the positivity. See you again on your next stay.
Perfect place to stop on our travels, close to the interstate. Great shopping!
Arden
Stayed 1 night in Mar 2024
Response from AGM Brandy on 17 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
I selected this hotel because it was listed on Expedia as "Pet Friendly." No pet fees were disclosed when I made the booking (through Expedia) but when I arrived at the hotel--late at night--I was informed there would be a large pet fee. At that point, I felt stuck and had no opportunity to shop around for a lower pet fee.
John
Stayed 1 night in Mar 2024
Response from AGM Brandy on 17 Mar 2024
Thank you for choosing to stay with us here at Fairfield Inn, Erie Pa. I am sorry to hear that Expedia did not communicate with you to check with the hotel for our pet police, after you disclosed you would be having a pet with you. I will check in with them on this issue. We here at Fairfield Inn strive to give out guest the best experience.
We are saddened to hear we did not meet your expectations. We here at Fairfield Inn, Erie Pa strive to meet your expectations. With additional feedback we could do so.
Orvis, thank you for sharing your rating. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!
Alvin, we're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback.
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!
8/10 Good
michael
8 Feb 2024
michael
Stayed 1 night in Jan 2024
Response from Brandy on 4 Mar 2024
Michael, thank you so much for taking the time to rate us. We hope to have you back with us soon!
4/10 Poor
Lynnette
4 Feb 2024
Lynnette
Stayed 1 night in Feb 2024
Response from Brandy on 23 Mar 2024
We are saddened to see that we did not meet your expectations. More details could help us to make your next stay meet your expectations.
6/10 Okay
Joe
Travelled with partner
3 Feb 2024
Location was good right next to shopping centre.
Morning breakfast - before 8:00am no milk or cream available. Staff informed but no action taken.
Joe
Stayed 2 nights in Jan 2024
Response from Brandy on 4 Mar 2024
Joe, thank you for taking the time to leave a review. Your satisfaction is our top priority, and we're grateful for your feedback. .We are always striving to provide our guests with exceptional service. We invite you back to give you the right experience.
6/10 Okay
Jeffrey
30 Jan 2024
Liked: Cleanliness, room comfort
Could have been better
Room looked clean, the beds were comfortable, the bathroom did not have any hand/face soap. The nob you lift to start the shower pulled right off. My wife had an allergic reaction to the shampoo or conditioner that was furnished. And while there was coffee to make in the room there were no coffee cups.
Jeffrey
Stayed 1 night in Jan 2024
Response from Brandy on 4 Mar 2024
Jeffrey, thank you so much for taking the time to rate us. We are saddened to see that we did not meet your expectation. These issues have been addressed. We hope to have you back with us soon with all your expectations met.
6/10 Okay
John
26 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
All staff were very helpful and friendly.
Property was poorly maintained.
John
Stayed 1 night in Jan 2024
Response from Brandy on 4 Mar 2024
John, thank you for your rating. I am saddened to hear that the property did not meet your expectations.
8/10 Good
andy
22 Jan 2024
andy
Stayed 1 night in Jan 2024
Response from Brandy on 4 Mar 2024
Andy, thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us
Vicki, we're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback.
Awesome breakfast!! Front desk staff very friendly!!! Would definitely stay again!!
Sandra
Stayed 1 night in Jan 2024
Response from Brandy on 4 Mar 2024
Sandra, thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!