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"One of our two rooms didn’t have any area to section off our luggage. There was no way to access front desk via hotel telephone. This place felt like paying for a hotel experience and instead receiving a hostel experience. Yes, the hotel is very nicely designed but the basic room upkeep does not match. I should have someone coming to the room to make sure there’s soap in my bathroom when there was none for my time there, the trash wasn’t taken out so I would have to try and find a trash can in the lobby (there was one) to throw away simple things because no one came to empty out the can until my second to last day did I receive a cleaning service. "

"I love this hotel. Location, price, square footage."

"Big rooms. Loved shower vs bath options."

"Needs an upgrade, showing its age. Good location, friendly staff"

"Fabulous hotel. Would highly recommend."

"Perfectly serviceable stay for a few days in London. Clean, extremely excellent location. Recommend. "

"Breakfast was good but overpriced."

"Disappointed by management. Our room electrics blew: a spark came out the light switch. The very helpful electricians haloed us and we moved rooms but NO comment from reception managers re this huge inconvenience whilst we were in bed. Disappointing. I emailed direct on email used to commmnicate over special assistance so it is being ignored"

"Had a wonderful stay at The Cumberland Hotel. The staff were very friendly, welcoming, and always ready to help. The breakfast was excellent with plenty of fresh and tasty options every morning. The hotel was also very clean, and the rooms were well maintained. Great location and overall a very comfortable experience. Would definitely stay again!"