Emerências Trail

The staff were incredible and went above and beyond to make sure you had a wonderful stay.

Most hotel staff were excellent but some let the others down. Hotel has 2 restaurants casual and formal. Both nice and suit the occassion. Copacabana area is dirty, tired and you need to be super careful. We were advised this at check in.

Hotel was good and the staff were helpful. One significant issue was an activity organized through the hotel. We were signed up to go to a football game at Maracanã. We were picked up at 4, got to the stadium at nearly 7 and then were told our tickets weren’t valid. We were abandoned by our host without a word and another person came over to help who couldn’t speak English. We were hanging around the stadium until close to 8:20 (the game started at 7:30) before we were told we weren’t going to be able to get in. We had to push very hard to get them to take us back to our hotel which was around 9pm. We did get a refund, but it was a waste of a night, supremely stressful and a terrible experience. Though the hotel were not responsible for this disaster of a tour, it was recommended by them so they get to share the responsibility.