Couples treatment room(s), sauna, hot tub, steam room, body treatments
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Reviews of Carden Park

4 out of 5
Carden Park
Carden Park, Broxton Road, Chester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 538 out of 886 reviews" "
Rating 8 - Good. 241 out of 886 reviews" "
Rating 6 - Okay. 60 out of 886 reviews" "
Rating 4 - Poor. 30 out of 886 reviews" "
Rating 2 - Terrible. 17 out of 886 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue. I used it for a one night work stay-over. Now thinking of coming back with my wife for a spa weekend.
Stayed 1 night in Apr 2024
Response from GRM at Carden on 22 Apr 2024
So glad you had a nice stay and we look forward to welcoming you back when you bring your wife!

10/10 Excellent

Laurie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Plenty to do for outdoor activities. Friendly and helpful staff. Only small point to note was Pool a little small and a bit cool as plenty of families.
Stayed 2 nights in Apr 2024
Response from Laura on 8 Apr 2024
Thank you Laurie for your review. We are delighted you have enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GRM on 6 Apr 2024
Thank you Andrea for your review. We are delighted you have enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, lots of beautiful country side, Spa for her, Golf for him, winning combination. Eating options great, fine dining or rock up option. Staff soooo good very very helpful.
Stayed 1 night in Mar 2024
Response from GRM on 30 Mar 2024
Thank you Stephen for the lovely review. We are so pleased you have enjoyed your stay with us. We look forward to welcoming you back again soon.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GRM at Carden on 18 Feb 2024
Thank you Matthew for the great score. We hope to welcome you back again soon.

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from GRM at Carden on 20 Mar 2024
Thank you Linda for the great score. We look forward to welcoming you back to Carden again soon.

10/10 Excellent

Mr, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GRM on 29 Jan 2024
Thank you Mr. Griffiths for the great score. We hope to welcome you back to Carden Park again soon.

10/10 Excellent

david

Stayed 1 night in Jan 2024
Response from GRM at Carden on 28 Jan 2024
Thank you David for the great score. We hope to welcome you back to Carden Park again soon.

10/10 Excellent

david

Stayed 3 nights in Jan 2024
Response from GRM at Carden on 28 Jan 2024
Thank you David for the great score. We hope to welcome you back to Carden Park again soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night and were delighted with the hotel, grounds, facilities and bar / dining experience. The leisure facilities were great and the swimming pool and hydrotherapy pool / sauna / steam room were very clean and a lovely peaceful benefit to our stay. Unfortunately, the Vines Restaurant was closed for the duration of our stay. Our evening meal in Redmond's Brasserie was lovely and the full English buffet breakfast the following morning was delicious! The bar staff in Morgan's Bar were very helpful and attentive and the drinks were surprisingly very reasonably priced. The open fires in the bar and seating areas were delightful and welcoming. We can't recommend staying here to anyone enough and would definitely return in the future. The only constructive criticism I wish to offer is that it is that hotel residents should receive a considerably reduced tariff for use of the 'Spa at Carden' facilities, with the option to purchase spa treatments if desired.
Stayed 1 night in Jan 2024
Response from GRM at Carden on 9 Jan 2024
Thank you Rachel for taking the time to leave your review. Our Management Team appreciate your feedback and will use this constructively as we strive to improve our services. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The setting was lovely. Rooms had everything you could need. Staff were attentive and friendly.Food was excellent.
Stayed 2 nights in Dec 2023
Response from GRM at Carden on 31 Dec 2023
Thank you Allyson for taking the time to leave your review. We are delighted you had a lovely stay and look forward to welcoming you back again in the future.

8/10 Good

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GRM at Carden on 31 Dec 2023
Thank you Nicolle for the great score. We hope to welcome you back to Carden Park again soon.

10/10 Excellent

Antony

Stayed 1 night in Dec 2023
Response from GRM at Carden on 23 Dec 2023
That's a great score! Thank you so much we look forward to welcoming you back again soon

10/10 Excellent

Bryony

Stayed 1 night in Dec 2023
Response from GRM at Carden on 18 Dec 2023
Thank you Bryony for taking the time to leave your review and for the great score. We hope to welcome you back again soon.

10/10 Excellent

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from GRM at Carden on 5 Dec 2023
Thank you Wayne for the great score. We hope to see you again soon.

10/10 Excellent

Taiyyibah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in Dec 2023
Response from GRM at Carden on 5 Dec 2023
Thank you Taiyyibah for the great score and review. We hope to welcome you back again soon.

10/10 Excellent

Taiyyibah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and fast.
Stayed 1 night in Dec 2023
Response from GRM at Carden on 5 Dec 2023
Thank you Taiyyibah for taking the time to leave your review. We are delighted you had an enjoyable stay and hope to see you again soon.

10/10 Excellent

neil

Stayed 1 night in Nov 2023
Response from GRM at Carden on 5 Dec 2023
Thank you Neil for taking the time to leave your review and for your great score. We hope to welcome you back again soon.

10/10 Excellent

Dilveer

Liked: Amenities, property conditions & facilities
Weekend escape for two. Was a beautiful hotel and we booked the suite which was lovely. Only draw back was you could only access suites from outside. Fab it wasn’t raining and lovely it was quiet however, not sure I would’ve liked it had weather been different! Room itself was lovely. I requested separate bath tub and shower. Was very spacious and you had complimentary robes and slippers. Room service food was limited and pretty average but it hasn’t put me off coming again. Grounds were beautiful and didn’t realise until after booking it was very child friendly. Def coming again with the kids!
Stayed 1 night in Nov 2023
Response from GRM at Carden on 28 Nov 2023
Thank you for taking the time to leave your review. We are pleased you enjoyed your stay and will look forward to welcoming you back with the family.

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really lovely stay and would highly recommend it. Everything and everyone were great. We were in the hotel bar on Saturday evening and were served by a lovely young man who was learning the ropes. He was really supported by his colleagues. Staying in a place where the customers are so well looked after is lovely but it is really nice to stay in a place where colleagues are clearly well looked after too. We will definitely return.
Stayed 2 nights in Nov 2023
Response from GRM at Carden on 28 Nov 2023
Thank you Hilary for taking the time to leave your review. We are delighted you had a wonderful stay and thank you for the kind words for the staff. We look forward to welcoming you back again soon

2/10 Terrible

warren

Liked: Cleanliness
we had room service and the quality was average at best, we were kept up from 11:30pm to 2:45am with workers loading vans from a function that was on, we phoned reception twice and didn't get any reply.we reported it again on checkout and manager over heard conversation and offered free upgrade on next visit which i suppose is something.
Stayed 1 night in Nov 2023
Response from GRM at Carden on 19 Nov 2023
Thank you Warren for taking the time to leave your review. We are disappointed to hear that your experience on this occasion was not to the usual high standard that we strive to provide for all of our guests and would like to extend our sincere apologies for the disturbance.Our Management Team appreciates your feedback, as this helps us continuously improve our services and facilities.We do hope to have the opportunity to restore your faith and welcome you back to Carden Park in the not too distant future.

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GRM at Carden on 4 Nov 2023
Thank you for the great score. We hope to welcome you back to Carden Park again soon.

10/10 Excellent

Mr colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GRM at Carden on 31 Oct 2023
Thank you for the top score! We hope to see you again at Carden Park very soon

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, while staying at the property we used the spa victoria and tash, made us feel relaxed and comfortable during our treatment would highly recommend. We dined at Redmonds Brasserie the room temperature was a little cold and had the feel of a canteen not a restaurant, the food was lovely but not hot enough overall we had an amazing stay and will return in the future
Stayed 1 night in Oct 2023
Response from GRM at Carden on 29 Oct 2023
Thank you Carol for taking the time to leave your review. We very much appreciate your feedback and will certainly look into your concerns to ensure an even better stay for when you return. We very much look forward to welcoming you back again soon.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GRM at Carden on 29 Oct 2023
Thank you Yvonne for the great score. We hope to welcome you back again soon.

8/10 Good

Yvonne

Stayed 1 night in Oct 2023
Response from GRM at Carden on 28 Oct 2023
Thank you Yvonne for the great score. We hope to see you again soon.

10/10 Excellent

Farukh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay! Kids also enjoyed it plenty to do those with toddlers!
Response from GRM at Carden on 23 Oct 2023
Thanks for the great feedback. Glad you all enjoyed the facilities. We look forward to welcoming you back again soon.

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GRM at Carden on 17 Oct 2023
Thank you for the great score we look forward to welcoming you back again soon

10/10 Excellent

Tanaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from grm on 13 Oct 2023
Thank you for the top score!!!We look forward to welcoming you back again

10/10 Excellent

Diane

Stayed 2 nights in Oct 2023
Response from GRM at Carden on 29 Oct 2023
Thank you Diane for the great score. We hope to see you again soon.

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not find fault with anything,really enjoyed my stay will go again.
Stayed 1 night in Oct 2023
Response from GRM at Carden on 3 Oct 2023
Thank you so much for the lovely feedback, we look forward to seeing you again soon

10/10 Excellent

Danielle

Stayed 1 night in Oct 2023
Response from GRM at Carden on 3 Oct 2023
Thank you Danielle for the great score. We hope to welcome you back to Carden Park again soon.

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GRM at Carden on 30 Sept 2023
Thank you for the excellent score we do hope you will be back again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GRM at Carden on 29 Sept 2023
Thank you Paul for the great score. We hope to welcome you back to Carden Park again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic stay.
Had a restful and pampered 2 night stay with my husband. Treated ourselves to fine dining and the use of the lovely indoor pool. All staff were friendly and helpful.
Stayed 2 nights in Sep 2023
Response from GRM at Carden on 25 Sept 2023
Thanks for the great review we look forward to welcoming you back again soon.

10/10 Excellent

Hilary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
Fabulous from the welcome to the farewell. Lovely accommodation, friendly staff who were helpful and keen to make you feel welcome. Food fabulous and loved the sculpture exhibition.
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 15 Sept 2023
Thank you Hilary for taking the time to leave your great score and comments. We look forward to welcoming you back again soon.

10/10 Excellent

Celeste

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Hotel
Lovely facilities, friendly staff, excellent breakfast and comfortable rooms
Stayed 1 night in Sep 2023
Response from GRM at Carden on 10 Sept 2023
Thank you so much for your lovely review. We are delighted to hear you had a great stay with us. We hope to see you again soon.

8/10 Good

Chantelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is on beautiful grounds. Communal areas well kept, clean and well presented. Could not fault staff - all friendly, helpful and keen to please. The rooms let the hotel down. Double beds are small doubles and rooms still feel quite cramped. Not enough points for charging electricals. Have never been a fan of carpet in hotel rooms which this has - hate to think what that carpet is harbouring. Housekeeping was great first night, second night less so - only made beds, no cleaning and didn’t provide a bath mat. Bathrooms appear newly renovated so clean and fresh. Could do with an extra shelf to hold toothbrushes/toothbrush charger. Shower door falls short so prepare for wet floor after showers. No sound insulation. We could clearly hear the people in the room above walking around and using the toilet. Overall good accommodation. If the rooms could be brought up to the standard of the communal areas then would have given it 5 stars.
Stayed 3 nights in Aug 2023
Response from Guest Relations Manager on 28 Aug 2023
Thank you Chantelle for taking the time to leave your review and for your kind words about the grounds and staff. We are working our way through the hotel with a refurbishment plan. Having completed the Reception Area, Morgan’s Bar & Carden Suite, we are now starting to refurbish all of our bedrooms in stages, as you can imagine this will be a huge task but one for the better once complete. Thank you for your feedback, we do hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 27 Aug 2023
Thank you Mandy for taking the time to leave your great score. We look forward to welcoming you back again soon.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GRM at Carden on 28 Aug 2023
Thank you Susan for taking the time to leave your review. We are delighted you had a lovely stay and look forward to welcoming you back again soon.

10/10 Excellent

Raj

Stayed 1 night in Aug 2023
Response from GRM at Carden on 17 Sept 2023
Thank you Raj for the great score. We hope to see you again soon.

10/10 Excellent

Zeinab

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place xx
Stayed 2 nights in Aug 2023
Response from GRM at Carden on 10 Sept 2023
Thank you for taking the time to leave your review. Delighted you had an Amazing time. We hope to see you again soon.

6/10 Okay

sara

Liked: Cleanliness, staff & service
Have stayed before and a lovely hotel but given room price was disappointed by lack of air con making rooms very stuffy on a moderately hot day
Stayed 1 night in Aug 2023
Response from GRM at Carden on 22 Aug 2023
Thank you Sara for taking the time to leave your review. We value your feedback. We are working our way through the hotel with a refurbishment plan, having completed the Reception Area, Morgan’s Bar & Carden Suite. We are now starting to refurbish all of our bedrooms in stages, this will also include the fitting of air conditioning units to the bedrooms. As you can imagine this will be a huge task but one for the better once complete.We do hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Sayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GRM at Carden on 20 Aug 2023
Thank you for taking the time to leave your review and score. We are delighted you had a great stay and look forward to welcoming you back again soon.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GRM at Carden on 11 Aug 2023
Thank you Amy for taking the time to leave your score and review. We look forward to welcoming you back again soon.

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Place but food not to my taste
Beautiful place lovely setting, but for me I was unable to eat much on the menu, as I dont eat cheese or spicy food,I know I am not the average person, but I had great difficulty getting a well balanced meal with vegetables, meat & potatoes without cheese added somewhere. for lunch I had to have a soup & toast, for evening meal I had a starter of Duck & pancakes with a salad, I checked no cheese no chilli or spicy dressing on the salad. No I was told definitetly ok for me, what a nightmare for me, salad full of chillies and I did not know until too late. So all I had that night was a tiny leg of duck with some pancakes followed by a Childrens ice cream to calm down my mouth and toungue. Please put some food on your menu that excludes cheese or spicy relishes/sauces. Lunch again was a soup as there was nothing else I could eat. I had a word with one of the managers for next evenings menu & all we could come up with was a plain ommlette. I went to bed each night hungry as there was not much of an alternative for me, surely I am not the only person that visits this lovely place to have problems with the menu? To end on a good note We loved the Segway ride around the grounds, plus the facilities are great.
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 7 Aug 2023
Thank you Susan for taking the time to leave your review. I am very sorry for the challenges you encountered when dining. We understand the importance of accommodating dining options for our guests, including those with dietary preferences and restrictions. We very much appreciate your feedback and will use this constructively to improve our services. We are very pleased to hear that you enjoyed the facilities and Segways and hope to welcome you back to Carden Park again soon.

10/10 Excellent

Tracy

Stayed 3 nights in Jul 2023
Response from GRM at Carden on 3 Aug 2023
Thank you Tracy for your great score and review. We look forward to welcoming you back again soon.

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GRM at Carden on 29 Jul 2023
Thank you Leah for your score and review. We hope to welcome you back again soon.

6/10 Okay

David

Stayed 1 night in Jul 2023
Response from GRM at Carden on 22 Jul 2023
Thank you David for taking the time to leave your score. We hope to welcome you back to Carden Park again soon.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from GRM at Carden on 11 Aug 2023
Thank you James for your great score. We look forward to welcoming you back again soon.