Search Hotels Near Ellis Island, West Alton

"An event was occurring in the ballroom right above our room. It was after 9 pm and the room was bouncing and creaking with the dancing and hopping up and down, enough to feel like motion sickness. We requested to be moved and the staff person said they were fully booked, and was rude about the situation. I checked the website and discovered the staff lied and several rooms were available that night. We were moved to another room where the toilet was broken and the shower head didn’t work. "

"The hotel, in the hallways, either smelled strongly of takeout or cigarette smoke. The egress stairs were key card locked from the inside. The room itself was rather warm and humid, so the A/C unit was extremely necessary, but if you ran it, the room would fill with the smell of old cigarette smoke as if someone just lit up. The corners in the room look as od they have never been touched with a broom, mop, or any cleaner. The floor around the toilet is no different. There was mold growing in the poorly applied chalking arpund the bathtub. The floors is very uneven and the toilet is very short and poorly installed, so if you have trouble getting around or are disabled, it would be very hard to move around in the room safely. Overall it was a very diappointing stay. "

"I like this hotel but the air was out in the entire hotel my entire stay. A funny old folks home smell to it but overall it’s cool."

"Loved staying here! Clean room, working thermostat, and great amenities. + Breakfast was delicious!! Definitely will be coming back here again"

"Well I’m not a complainer, but we thought the casino was not the cleanest, empty beer cans full ashtrays and not sure when the last time a machine was wiped off. We went to the sports bar for a quick dinner and a couple of drinks the waitress was ok but they can’t answer a question. Never got the drink that I ordered, finally told them to forget it. Anyway make sure you have your hand sanitizer if you plan on spending time in the casino! "

"No microwave or refrigerator in rooms. Broken hand rails in stairwell. Shortage on courtesy cookies."

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"Everything seemed more like a cheap motel. Room service came in a cardboard box. No one knew how to cast to the TV. All Apps and no service. No cash excepted. The valet did call a cab for us that was helpful everything else seemed sub-par."

"We were here on a "mini moon" after our wedding ceremony. The bed was terribly uncomfortable, there was a light in the room (in the cubby above the coffee machine) that did not seem to have a switch (so it stayed on all night - thank goodness I brought a mask to sleep), and some kind of alarm above the bed that blinked all night. The furnace in the corner made a huge racket, waking me up several times during our 2 night stay, even despite using silicone earplugs. The hallway was super noisy late at night, we were unfortunate enough to be right next to the elevators. We asked for a late checkout and had a "do not disturb" sign on our door, and yet the morning of our check out, housekeeping knocked on our door 3 times between 9 am and 12 pm. It was truly infuriating. Housekeeping also entered our room on our 2nd day there but they barely cleaned. They did not make the bed (simply pulled the sheets over the pillows haphazardly) and the trash was left behind. The bottles of complimentary handwash and shampoo were nearly empty. I cannot believe this is a 4 star hotel, only 1 star less than Four Seasons which is leaps and bounds better. The only redeeming qualities were the coffee shop (Good Press), the art work throughout the hotel, the art gallery, and the front desk staff who were very helpful and kind. Hence why it got 2 stars instead of just 1."