Elevador Panoramico da Boca do Vento

This is a very cute hotel. Leads on to the street which is very quaint. However We did not have hot water for the entire stay. Staff tried to help and no communication of the status of the situation until we inquired again. Pillows are so thin, which was not a good sleep

The overall experience was good however check in very lengthy since the receptionist was giving a lot of details including restaurant menu to the people in front of me. I was offered a welcome drink which never got since the one I got shortly after I checked in which it was a gin and tonic I ended up paying for it during check out; when I inquired about it in regards to the welcome drink reception said I still had to pay. Attention management *** please explain to guests what is a welcome drink, I assumed that it was any drink on hotel grounds. Thank you