Title: Hotel Santa Maria de las Aguas Peñol Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Santa Maria de las Aguas Peñol Slopeside fun with outdoor pool and restaurant ![Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/49edc84b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/9aeef98b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily full breakfast ](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/5632af51.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception hall](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/491ebf0f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Suite, Jetted Tub, Lake View | View from room](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/fcb1df2f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Santa Maria de las Aguas Peñol offers a perfect balance of activity and relaxation. Guests enjoy the private beach, order refreshing drinks at the swim-up or poolside bar, and explore the lake with kayaking adventures or guided boat tours. 6.8 ## Popular amenities - Hot tub - On private beach - Gym - Pool - Bar - 24/7 front desk £53 additional charges may apply 24 Sept - 25 Sept ## Room options ### Check availability for these dates # Tonight [Sept 23 - Sept 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 24 - Sept 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Classic Double Room, 1 Double Bed, Accessible, Garden View | 1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/d7df73ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room, 1 Double Bed, Accessible, Garden View ### Highlights Free cots/infant beds Fridge Flat-screen TV Separate bedroom Ceiling fan Private bathroom Minibar Satellite channels - 194 sq ft - Sleeps 2 - 1 Double Bed ![Double Room, Mountain View | 1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/9b56dca1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Mountain View ### Highlights Fridge Flat-screen TV Ceiling fan Separate bedroom Private bathroom Minibar Satellite channels Daily housekeeping - 194 sq ft - Sleeps 2 - 1 Double Bed ![Luxury Suite, 1 Bedroom, Hot Tub, Lake View | Balcony view](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/8d7a7a07.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 1 Bedroom, Hot Tub, Lake View ### Highlights Furnished balcony Private hot tub Kitchen Fridge Flat-screen TV Separate bedroom Ceiling fan Shower/bath combination - 1292 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed, 1 Double Bed and 1 Double Futon ![1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/9aeef98b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Balcony ### Highlights Balcony Free cots/infant beds Fridge Flat-screen TV Separate bedroom Ceiling fan Private bathroom Minibar - 194 sq ft - Sleeps 2 - 1 Double Bed ![Family Room, Lake View | 1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/9ecf072f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Lake View ### Highlights Fridge Flat-screen TV Separate bedroom Ceiling fan Private bathroom Minibar Satellite channels Daily housekeeping - 700 sq ft - 1 bedroom - Lake view - Sleeps 2 - 2 Double Beds and 2 Single Beds ![Signature Room, Lake View | 1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/fecec9a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, Lake View ### Highlights Fridge Flat-screen TV Separate bedroom Ceiling fan Private bathroom Minibar Satellite channels Daily housekeeping - 374 sq ft - 1 bedroom - Lake view - Sleeps 5 - 2 Double Beds and 1 Single Bed ![1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/3cb178d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room, 1 Bedroom, Balcony, Lakeside ### Highlights Balcony Fridge Flat-screen TV Separate bedroom Ceiling fan Private bathroom Minibar Satellite channels - 194 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed and 1 Single Bed ![Family Room, Multiple Beds, Accessible, Garden View | 1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/94df1ec0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds, Accessible, Garden View ### Highlights Furnished patio Fridge Flat-screen TV Ceiling fan Separate bedroom Private bathroom Minibar Satellite channels - 194 sq ft - Sleeps 6 - 2 Double Beds and 2 Single Beds ![Basic Room, 1 Bedroom, Private Bathroom | 1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/84bc4c82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Bedroom, Private Bathroom ### Highlights Fridge Flat-screen TV Separate bedroom Ceiling fan Private bathroom Minibar Satellite channels Daily housekeeping - 237 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed and 1 Large Single Futon ![Premium Suite, Jetted Tub, Lake View | 1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/c7bfd2f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite, Jetted Tub, Lake View ### Highlights Furnished balcony Fridge Flat-screen TV Separate bedroom Ceiling fan Shower/bath combination Jetted bath Private bathroom - 431 sq ft - 1 bedroom - Lake view - Sleeps 5 - 1 Double Bed, 1 Single Trundle Bed and 1 King Bed ![Basic Double Room, 1 Double Bed, Accessible, Private Bathroom | 1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/73c19e67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 1 Double Bed, Accessible, Private Bathroom ### Highlights Free cots/infant beds Fridge Flat-screen TV Separate bedroom Ceiling fan Private bathroom Shower/bath combination Minibar - 194 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FEl-Penol-Hotels-Hotel-Santa-Maria-De-Las-Aguas-Penol.h19106803.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FEl-Penol-Hotels-Hotel-Santa-Maria-De-Las-Aguas-Penol.h19106803.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C6.20312%2C-75.18992&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cpWxwm1LApLmV2iwXrFkB5n1ixU=) Kilometro 7 Via Peñol-Guatape, 50Mts Antes del Restaurante el Llanerito, El Peñol, Antioquia, 053857 #### What's nearby - Parque Comfama - 7 min drive - 3.6 miles - Rock of Guatapé - 7 min drive - 3.4 miles - Old Peñol Replica - 9 min drive - 3.4 miles - Benedictine's Monastery - 16 min drive - 7.7 miles - Piedra del Marial - 23 min drive - 9.3 miles #### Getting around - Medellín (MDE-José María Córdova Intl.) - 115 min drive #### Restaurants - ‪Alex Parrilla - ‬6 min drive - ‪ParadorTuristico La Casa del Café - ‬3 min drive - ‪Villa Zocalo - ‬9 min drive - ‪Típicos El Peñol - ‬5 min drive - ‪Pier 72 Restaurante - ‬7 min drive ## About this property ### Hotel Santa Maria de las Aguas Peñol Upscale hotel by the lake At Hotel Santa Maria de las Aguas Peñol, you can look forward to free full breakfast, a swim-up bar and a poolside bar. With a private beach, sunloungers and motor boating, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the steam room or the hot tub. Enjoy the 24-hour gym, as well as activities, such as fishing, rowing/canoeing and waterskiing. In addition to a terrace and a garden, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar - Free self-parking - Bike hire, a local area shuttle and express check-out - Express check-in, motorised watercraft on-site and helicopter/aeroplane tours Room features All guest rooms at Hotel Santa Maria de las Aguas Peñol offer amenities, such as free WiFi, safes and minibars. Other conveniences in all rooms include: - 32-inch flat-screen TVs with satellite channels - Fridges, ceiling fans and daily housekeeping ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Area shuttle (surcharge) - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Free full breakfast available daily 8 AM to 10 AM - A poolside bar - A restaurant - A swim-up bar ### Things to do - 24-hour gym - Arcade/game room - Bicycle rentals - Boat tours - Fishing - Helicopter/aeroplane tours - Hot tub - Kayaking - Motor boating - Outdoor pool - Personal motorised watercraft - Playground - Rowing/canoeing - Ski equipment rentals - Ski-in/ski-out access - Steam room - TV in common areas - Water skiing ### Family friendly - Arcade/game room - In-room refrigerator - Laundry facilities - Outdoor pool - Playground ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting room ### Outdoors - Barbecue grill - Beach loungers - Garden - On a private beach - On the bay - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair accessibility - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 5 buildings - Banquet hall - Built in 2015 ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Minibar - Refrigerator ### More - Ceiling fan - Safe ## Policies ### Check-in Check-in time starts at 3:00 PM Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Pool access available from 9:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Santa Maria las Aguas Peñol El Penol Hotel Santa Maria las Aguas Peñol Santa Maria las Aguas Peñol El Penol Santa Maria las Aguas Peñol Hotel ta ia las Aguas Peñol Santa Maria De Las Aguas Penol Hotel Santa Maria de las Aguas Peñol Hotel Hotel Santa Maria de las Aguas Peñol El Peñol Hotel Santa Maria de las Aguas Peñol Hotel El Peñol ## Frequently asked questions ### Does Hotel Santa Maria de las Aguas Peñol have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 8:00 PM. ### How much does it cost to stay at Hotel Santa Maria de las Aguas Peñol? > As of 23 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Santa Maria de las Aguas Peñol on 24 Sept 2025 start from £52.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/El-Penol-Hotels-Hotel-Santa-Maria-De-Las-Aguas-Penol.h19106803.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Santa Maria de las Aguas Peñol pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Santa Maria de las Aguas Peñol? > Self-parking is free at this property. ### What time is check-in at Hotel Santa Maria de las Aguas Peñol? > Check-in begins at 3:00 PM. ### What time is check-out at Hotel Santa Maria de las Aguas Peñol? > Checkout is at noon. ### Where is Hotel Santa Maria de las Aguas Peñol located? > This El Peñol hotel is on the beach, 2.8 mi (4.4 km) from Rock of Guatapé, and within 6 mi (10 km) of Peñol-Guatapé Reservoir and Plazoleta de los zocalos. Parque Comfama and Old Peñol Replica are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Santa Maria de las Aguas Peñol Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 14 8 - Good 6 6 - Okay 7 4 - Poor 3 2 - Terrible 8 ### 7.6/10 Cleanliness ### 7.2/10 Staff & service ### 7.4/10 Amenities ### 7.0/10 Property conditions & facilities ### 6.6/10 Eco-friendliness ### 8/10 Good #### Camilo 10 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable property that is well kept and has good amenities. Staff was always very pleasant. The main downside was distance from el Peñol and Guatape. Overall good value property. ##### Camilo Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Marvin 2 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place the only problem they dont accept payment by expedia before to get in the hotel i had to pay again when i showed up at counter ##### Marvin ### 6/10 Okay #### Cindy 22 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is amazing but did not get the room that we saw and booked gave us a different room and wanted to change us more money ##### Cindy Stayed 1 night in Jan 2023 ### 2/10 Terrible #### Eskarlet 9 Jan 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Expensive and poor attention Horrible experience, extra charges, the Hotel was shut off water, room wasn’t same as pictures out of Penol view and uncomfortable, check in team was very slow more than 45 minutes check in, they charge for kids event room hace capacity but do not bring extra blankets and towels ##### Eskarlet Stayed 2 nights in Jan 2023 ### 2/10 Terrible #### Andrew A 17 Sept 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service I booked and did a prepaid reservation via Expedia for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from Expedia from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to Expedia for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both Expedia and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with Expedia. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional. ##### Andrew A Stayed 1 night in Sep 2023 ### 8/10 Good #### Monica Natalia 5 May 2024 ##### Monica Natalia Stayed 1 night in May 2024 ### 2/10 Terrible #### Verified traveller 2 May 2024 Disliked: Staff & service, room comfort #### Terrible experience... The hotel was disappointing and the staff was a nightmare to deal with. Totally unhelpful, and to anyone planning on booking and paying through Hotels.com or an Expedia partner -- or probably any other website -- be prepared to pay a huge additional cost at the property when you check-in. You will pay here on the website when you book the reservation, and then the hotel will charge you separately for your room, on the basis that Expedia only charged you to make the reservation. They will also do everything in their power to make you pay the 19% tax that is only supposed to be charged to Colombian residents. Oh, and Hotels.com/Expedia won't help. The rooms themselves resemble those in hostels. This is not a special occasion hotel, this is an everywhere-else-is-booked hotel. ##### Verified traveller Stayed 1 night in Apr 2024 ### 6/10 Okay #### Damian 28 Jan 2024 Disliked: Property conditions & facilities Falta de mantenimiento la habitacion ##### Damian Stayed 1 night in Jan 2024 ### 2/10 Terrible #### Maissie 2 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Maissie Stayed 1 night in Jan 2024 ### 6/10 Okay #### Yuliana a 26 Aug 2023 Disliked: Room comfort En general bien, pero demasiado tramite para el chein y chekout, y nos dijeron que era hasta la 1 y en el hotel nos sacaron a las 12 del dia ![](https://a.travel-assets.com/ugc/hotel-reviews/DA8BC229FCA76D8186E86244634D57428B9C30F31693058202233.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yuliana a Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Tashika 30 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Espectacular todo y la vista lo unico q recomendaria seria las camas un poco mas comodas ya wue son un poco duras ##### Tashika Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Andres 25 Jul 2023 Liked: Staff & service, property conditions & facilities, room comfort #### Muy bueno El hotel es muy lindo, tiene una ubicación espectacular, la piscina es muy bonita, grande, amplia, 2 Jqcuzzis espectaculares, los meseros van hasta la zona de piscinas y te atienden y llevan los pedidos sin ningún problema. ##### Andres Stayed 1 night in Jul 2023 ### 10/10 Excellent #### norby 23 Jul 2023 Liked: Cleanliness, staff & service Los jardines . Me encantaron la vista que tienes desde diferentes ángulos divinas . 🌺🌺🌺 ##### norby Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Natacha 4 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Natacha Stayed 1 night in Jul 2023 ### 10/10 Excellent #### JULIETH 19 Jun 2023 ##### JULIETH Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Verified traveller 18 Jun 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Mucho por mejorar en lo administrativo. El check in terrible, es un problema el pago si no realizas el pago con tarjeta propia, ojo con reservar por la página, cuando llegas te hacen otros cobros adicionales además, la habitación que reservas no es la misma que te dan, el check out a las 12 muy temprano, el hotel hermoso, la comida deliciosa, la vista demasiado linda, el personal que atiende amable y educado, muy buena atencion la piscina muy sucia. ##### Verified traveller Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### CLAUDIA 13 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar para desconectarse y descansar, maravillosa visita, para pasar unos días muy agradables. ##### CLAUDIA Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Linda 25 Apr 2023 Disliked: Amenities, property conditions & facilities Lastimosamente son muy abusivos con los turistas y simpre quieren robar del resto súper tranquilo ##### Linda Stayed 2 nights in Apr 2023 ### 4/10 Poor #### J 26 Feb 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nl hay derecho A pesar que nos comunicamos que no podriamos llegar por la via de Bogota a Guatape cerrada por grave accidente, y que dependia de la hora en que retiraran la tractomula volteada. Sien la reserva del 24 a el 25 hasta medio dia, al llegar sabado 25 en la mañana no habia habitacion todo full, pero si realizaron el cargo a mi tarjeta. Solicito el reintegro de dicho pago ##### J Stayed 1 night in Feb 2023 ### 4/10 Poor #### Mauricio 25 Dec 2022 Liked: Staff & service Disliked: Cleanliness, room comfort ##### Mauricio Stayed 1 night in Dec 2022 ### 6/10 Okay #### Nubia 20 Nov 2022 Liked: Property conditions & facilities El lugar es hermoso, no ceden asi llegues cansado y pidas que te cobren por hora adelnatada la habitacion el desyauno lo misko todos los dias y racionado si llegas tarde tienes que esperar hasta que el encargado se le ocurra abrir y si se va el agua en el poblado el hotel no cuenta con cisterna y te dicen jay que esperar y solucionan el problema con dos jotellas de agua el acesso al hotel es demasiado oscuro de noche y de dificil acesso, no hicieron la limpieza de mi habitacion y no se termino el jugo del buffet y ya no habia mas el cafe lo mismo tenias que pedir a la carta y pagarlo el lugar en si es hermoso se metio una araña gigante ami habitacion no habia quien de mantenimiento la sacara a como pudimos la sacamos el lugar es hermoso pero la atencion no. ##### Nubia Stayed 1 night in Nov 2022 ### 2/10 Terrible #### Verified traveller 22 Jul 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésima atención al cliente, no recomendado Pesima experiencia. El hotel realizó un cargo indebido a la tarjeta, a lo que me comuniqué con el administrador y prometió arreglar lo sucedido y nunca mas volvio a contestar mis llamadas, todos los dias envío un correo y nunca me responden. Haré la denuncia ante la SIC, pero recomiendo no tomar este hotel. Hay muy buenas opciones cerca. ##### Verified traveller Stayed 3 nights in Jul 2021 ### 4/10 Poor #### Eduardo 21 Dec 2020 Liked: Cleanliness Disliked: Room comfort Parquedero incomodo. Habitación pequeña y poco confortable. Nevera ruidosa. Habitación sin vista agradable. Personal atento. Nada memorable. ##### Eduardo Stayed 1 night in Dec 2020 ### 2/10 Terrible #### Miguel 1 Dec 2020 Disliked: Staff & service #### No info about foreigners documents I was there and they ask for my girlfriends passport, she didn't have it an we were rejected. They don't publish the documents required in their web page. ##### Miguel Stayed 1 night in Nov 2020 ### 8/10 Good #### JOSE FERNANDO 6 Jan 2020 Liked: Cleanliness, staff & service El acceso al lugar es complicado le falta invertir en contener una mejor carretera al hotel 🏨 me parecían con mucha humedad y lo accesorios de baño deberían de ser gratuitos no los cobraron ##### JOSE FERNANDO Stayed 2 nights in Jan 2020 ## Expedia's Latest Trends ### Hotels > [The Victoria Inn](https://www.expedia.co.uk/Truro-Hotels-The-Victoria-Inn.h4329303.Hotel-Information) > > [Dickenson Bay Cottages](https://www.expedia.co.uk/St-Johns-Hotels-Dickenson-Bay-Cottages.h1213951.Hotel-Information) > > [Hotel Villa de Adeje Beach](https://www.expedia.co.uk/Adeje-Hotels-Hotel-Villa-De-Adeje-Beach.h6520626.Hotel-Information) > > [All-Inclusive Hotels in Eastern Mediterranean Coast](https://www.expedia.co.uk/Eastern-Mediterranean-Coast-Hotels-All-Inclusive-Hotel.0-0-d6054872-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [InterContinental Bahrain by IHG](https://www.expedia.co.uk/Manama-Hotels-InterContinental-Bahrain.h1760.Hotel-Information) > > [Villas Rimini](https://www.expedia.co.uk/Rimini-Villas.d6046889-aaVillas.Travel-Guide-Accommodation) > > [Hotels in Fort Augustus](https://www.expedia.co.uk/Fort-Augustus-Hotels.d182769.Travel-Guide-Hotels) > > [Delta Hotels by Marriott, Dubai Investment Park](https://www.expedia.co.uk/Dubai-Hotels-Delta-Hotels-By-Marriott.h27507087.Hotel-Information) > > [Bougainville Bay Hotel](https://www.expedia.co.uk/Sarande-Hotels-Bougainville-Bay-Hotel.h13449692.Hotel-Information) > > [Mucura Club Hotel](https://www.expedia.co.uk/Isla-Mucura-Hotels-Mucura-Club-Hotel.h30268898.Hotel-Information) > > [Hotels with Airport Transfers in Istanbul](https://www.expedia.co.uk/Istanbul-Hotels-Hotel-With-Airport-Transfers.0-0-d178267-thotelwithairporttransfers.Travel-Guide-Filter-Hotels) > > [Hotels in Entebbe](https://www.expedia.co.uk/Entebbe-Hotels.d180351.Travel-Guide-Hotels) > > [Hotels in Rio de Janeiro](https://www.expedia.co.uk/Rio-De-Janeiro-Hotels.d178301.Travel-Guide-Hotels) > > [Casa San Carlos Lodge](https://www.expedia.co.uk/Pereira-Hotels-Casa-San-Carlos-Lodge.h24102185.Hotel-Information) > > [Bio Habitat Hotel](https://www.expedia.co.uk/Armenia-Hotels-Bio-Habitat-Hotel.h35124772.Hotel-Information) > > [Stratford Manor Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Stratford-Manor.h27936.Hotel-Information) > > [Cave Hotel & Golf Resort](https://www.expedia.co.uk/Faversham-Hotels-Cave-Hotel-Golf-Resort.h33410673.Hotel-Information) > > [AMARANTHOS SKIATHOS VIEW](https://www.expedia.co.uk/Skiathos-Hotels-Azalea-View-Amaranthos-Skiathos-Studios.h11093213.Hotel-Information) ### Flights > [Flights from Liverpool (LPL) to Milas (BJV)](https://www.expedia.co.uk/lp/flights/lpl/bjv/liverpool-to-bodrum) > > [Flights from Miami (MIA) to Tulum (TUY)](https://www.expedia.co.uk/lp/flights/mia/tuy/miami-to-tulum) > > [British Airways London (LHR) to Budapest (BUD) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-heathrow-to-ferenc-liszt-intl/ba/lhr/bud) > > [Alitalia London (LHR) to Rome (FCO) flights](https://www.expedia.co.uk/lp/flight-routes/ita-airways-from-heathrow-to-fiumicino-leonardo-da-vinci-intl/az/lhr/fco) > > [Flights from Newcastle-upon-Tyne (NCL) to Salzburg (SZG)](https://www.expedia.co.uk/lp/flights/ncl/szg/newcastle-to-salzburg) > > [Flights from Seawell (BGI) to Miami (MIA)](https://www.expedia.co.uk/lp/flights/bgi/mia/bridgetown-to-miami) ### Cars > [Budget at 88 Eversholt Street London Euston GBR](https://www.expedia.co.uk/Budget-at-88-Eversholt-Street-London-Euston-GBR.v43292.Car-Rental-Guide-Location) > > [Car hire in Tilbury](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Tilbury.d6194585.Car-Hire-Guide) ### Activities > [Things to do in Durban](https://www.expedia.co.uk/Things-To-Do-In-Durban.d1073.Travel-Guide-Activities) ### Packages > [Main Market Square](https://www.expedia.co.uk/Main-Market-Square-Nuremberg-Old-Town.d6071735.Attraction) ### General > [Visit Las Vegas](https://www.expedia.co.uk/Las-Vegas.dx178276)