El Obelisco

bad, this is theft

Overall, I enjoyed my stay at the resort. The staff throughout the property and the entertainment team were friendly, welcoming, and did a great job creating a fun and enjoyable atmosphere. They were definitely one of the highlights of my trip. Unfortunately, my experience with the front desk was disappointing. I requested a room change, but it was never granted because I was expected to keep reminding the staff about my request. I don’t believe guests should have to repeatedly follow up on something that has already been communicated. Better organization and follow-through would have made a big difference. I was also promised a birthday surprise during my stay, but it never happened. Since it had been mentioned in advance, it was disappointing to have it overlooked on what was supposed to be a special occasion. Overall, I had a nice vacation, but the front desk’s lack of follow-through on guest requests and special occasions left room for improvement.

Lush and expansive grounds. Lots of activities. Buffet had a lot of choices. Beach was small but not crowded. Reservations restaurant staff was great.