El Mastate Holidays from £1,215

Nice hotel, with helpful staff and excellent breakfast. Guest rooms could use some maintenance. Pool area is really beautiful

very pleasant place for a relaxing vacation.

We enjoyed the whole stay at this property. It’s absolutely beautiful, friendly and a perfect location to enjoy the nature.

Overall, the property was beautiful, clean, and well maintained. The wildlife was a highlight of the stay. We saw monkeys, a sloth, lizards and many different types of birds, which made the experience feel especially unique. The hotel itself was peaceful and never felt overly crowded, which was a major plus. The main drawback was the service, which was consistently slow throughout the stay. From check-in to being seated and served at lunch and dinner, there were noticeable delays. At the wet bar, I waited about 15 minutes before the bartender was able to take my order. It did not seem to be a reflection of the staff themselves, but rather that the property appeared understaffed, especially at the restaurants and bars. Checkout was similar, with only one person at the front desk managing both phone calls and guest departures. The food and drinks were very good and clearly well prepared, though they felt overpriced given the level of service. Overall, the property itself was lovely and the setting was memorable, but the staffing and service experience did not quite match the price point. Note: If you plan to drive, be extremely careful as there were a lot of cars parked on the side of the road by beach goers, making it narrow and dangerous with oncoming vehicles.

We loved our stay at Chachagua! The room was beautiful and we felt immersed in the rainforest, while relaxing in luxery accomodations. The staff was amazing, the hot springs and river slide were definite highlights. Highly recommend and would say that it's worth the drive.