Exterior

Reviews of Lone Star Inn

2.5 out of 5
Lone Star Inn
1319 S. Mechanic St., El Campo, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 228 reviews" "
Rating 8 - Good. 66 out of 228 reviews" "
Rating 6 - Okay. 18 out of 228 reviews" "
Rating 4 - Poor. 8 out of 228 reviews" "
Rating 2 - Terrible. 9 out of 228 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Jared,Thank you for your review! We're thrilled to hear that you found our hotel to be clean. Maintaining cleanliness is a top priority for us, and we're glad that it met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Micky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the price and the room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Micky,Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found both the price and the room to your liking. Providing great value and comfortable accommodations are important to us, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very kind and welcoming, to us two old folk :)
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Maria,We're delighted to hear that you felt welcomed and valued during your stay with us! Providing warm and friendly service to all our guests, regardless of age, is our priority. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Jose, Beeville

Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Jose,Thank you for your rating of 3 out of 5. We appreciate your feedback and would like to understand more about your experience to see if there is anything we can do to improve. If you could provide some specific details or areas where we fell short, we would greatly appreciate it. Our goal is to provide a memorable and enjoyable stay for all our guests, and we apologize if we did not meet your expectations. We value your feedback and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

10/10 Excellent

Richard, Hastings

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick checkin. Low price
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Richard,Hello! We're delighted to hear that you had a smooth check-in experience and found our prices affordable. Providing efficient service and great value for our guests are priorities for us. Thank you for choosing us, and we hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Paul J

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Paul J,Thank you for your stellar 5 out of 5 rating! We're delighted that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we look forward to providing you with another exceptional experience when you next visit. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Isaac,Thank you for your perfect rating! We greatly appreciate your feedback and are thrilled to hear that you had an exceptional experience with us. We strive to provide the best possible service and accommodations for our guests. Your satisfaction is our top priority, and we are delighted that we met your expectations. We look forward to hosting you again in the future. Thank you for choosing us!Sincerely, Hotel Manager

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Diana,Thank you for rating us 8/10! We appreciate your feedback and are delighted to hear that you had a positive experience. If there are specific areas where we can improve to make your next stay even better, please let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Good assistance very helpful in the front desk
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Diana,Thank you for your perfect rating! We're thrilled to hear that you had a positive experience with our front desk team. Providing good assistance and being helpful are priorities for us, and your feedback affirms that we're on the right track. We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay.Sincerely, Hotel Manager

4/10 Poor

Dru

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The water pressure was very low when you went to turn the hot water on the pipes squeaked loud. The tub wouldn't drain. And the door wouldn't close we had to slam it
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the issues you encountered and the difficulty with the door. We will address these concerns to ensure a more comfortable and enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to improve your next stay with us.Sincerely, Hotel Manager.

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, amenities
The hotel had no record of my reservation.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Don,We sincerely apologize for the inconvenience you experienced with your reservation. This is certainly not the level of service we aim to provide. Our team is investigating the issue to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Marielena

Disliked: Cleanliness, staff & service, property conditions & facilities
They demand a deposit of $100 or $150 varies ALL the time. Does not deposit back into account until a week. Just ridiculous why? And the about is never the same for deposit. Stay away!!!!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Marielena,We apologize for any inconvenience caused by the varying deposit amounts and the delay in returning the funds. We understand the importance of clarity and consistency in these matters, and we're sorry for any frustration caused. Your feedback is important, and we'll review our procedures to ensure a more transparent and efficient process for our guests. Your comments are important for us and hope you may consider us again.Sincerely, Hotel Manager

4/10 Poor

John

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The property was nice and new looking lots of cameras arount the parking lot for security. Convenient area with gas barbecue pit. One of the better points. The thermostat didn't work in my room so it was stuck on in fan mode blowing air not cold or hot . I tired both and tje temp would mot adjust. Put thermostat to off but still ew air all night. My Tv didnt work just the so pleasant snow channel for my viewing pleasure. The real kicker is check is at 3pm and check out is 11am no exception. If you check out late it awhe another day charge. I ask to check out late about an hour at 1200 to get pack up after hunting. That didnt happen so had to pack up and check out at 445 am just before going hunting. I would not recommend this hotel / motel. I will pay the extra and stay at a Holiday Inn.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear John,Thank you for sharing your experience with us. We're glad you appreciated our property's appearance and security features. However, we apologize for the issues you encountered with the thermostat and TV. Your feedback is crucial, and we are actively working to address these issues to ensure a more comfortable stay for future guests. We understand the inconvenience of the check-out policy and regret any disruption to your plans. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Christina

Disliked: Staff & service, amenities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Dec 2023
Dear Christina,Thank you for your feedback and the 2 out of 5 rating. We're sorry to hear that your experience fell short of expectations. Your input is valuable, and we would appreciate more details to address specific concerns. Our aim is to provide a better stay, and we hope to have the chance to improve on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Demond

Stayed 2 nights in Oct 2023
Response from Hotel Manager on 19 Nov 2023
Dear Demond,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Antonio,Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

10/10 Excellent

Marisa

Stayed 21 nights in Sep 2023
Response from Hotel Manager on 13 Oct 2023
Dear Marisa,We appreciate your feedback, which we have taken to heart. Your remarks are very encouraging and motivating to us and the staff. We strive to provide a relaxing environment for our guests, and we welcome a chance to improve in this area. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Nice clean, well lite motel. Will stay again.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear James,We're thrilled to hear that you had a pleasant stay at our clean and well-lit motel! Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'd Stay Again
It's an older hotel, but it's nice and well kept. The bedding was wonderful, and the room smelled very fresh and clean. Towels were fresh and clean. The room had lots of counter-top space. Chloe G. at the desk went above and beyond to help me locate the pillow that got left behind. She was so sweet and followed up perfectly. Two negatives. One, "dirt" on the wall around the toilet area and in the dressing area. And some splashes of something on the sofa. And the blinking clock that was impossible to reset the time on, with an unreachable plug (Covered with a pillow in order to sleep.)
Stayed 1 night in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Dear Valerie,Thank you for your detailed feedback about your stay. We're pleased to hear that despite being an older hotel, you found it nice and well-kept, and that the bedding and room cleanliness met your expectations. We're especially glad to know that Chloe G. at the desk provided exceptional service in helping you locate a forgotten pillow. However, we apologize for the cleanliness issues you encountered with "dirt" on the walls and splashes on the sofa. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements are made. We also regret the inconvenience caused by the blinking clock and the unreachable plug. Your comments help us enhance our guest experience, and we hope you'll consider staying with us again in the future, where we aim to provide you with a more comfortable and seamless visit.Sincerely,Hotel Manager

6/10 Okay

Jennifer, Austin

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in staff were less than pleasant, we were only in the hotel for a couple hours before our hunt, but between staff and comfortability of beds, they need to make some changes.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 15 Sept 2023
Dear Jennifer,We apologize for the less-than-pleasant check-in experience and the discomfort you encountered with the beds. Your feedback is important, and we will share it with the hotel management to address these issues. We aim to provide a more satisfactory stay in the future and appreciate your input.Sincerely, Hotel Manager

6/10 Okay

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 6 Sept 2023
Dear Gary,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear Mark,Thank you for your rating. We appreciate your feedback, and we're glad to see that you had a positive overall experience. If you have any specific comments or suggestions to help us improve and earn that perfect score next time, please feel free to share. We hope to have you back as our guest in the future!Sincerely,Hotel Manager

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 4 Sept 2023
Dear Cathy,Thank you for your exceptional 8-star rating! We are thrilled to know that you had such a wonderful experience during your stay with us. Your high rating is greatly appreciated and serves as a testament to our commitment to providing exceptional service. We look forward to welcoming you back for another remarkable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 1 Sept 2023
Dear Jesse,Wow, a "ten star" rating – now that's some high praise! We're absolutely thrilled that you had such an exceptional experience at our hotel. Your feedback is truly valued, and we can't wait to continue exceeding your expectations on your future visits. Thank you for your kind rating!Sincerely,Hotel Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Stayed 9 nights in Aug 2023
Response from Hotel Manager on 26 Aug 2023
Dear Victor,Thank you for taking the time to share your experience with us. We are thrilled to know that our hotel has made such an impression on you that you have given us a perfect 10-star rating! We strive to provide the highest level of service and hospitality to all of our guests, so it is wonderful to hear that we have achieved that. We look forward to welcoming you back to our hotel soon!Sincerely,Hotel Manager

10/10 Excellent

Sylvia

Stayed 2 nights in Aug 2023
Response from Hotel Manager on 11 Sept 2023
Dear Sylvia,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Inn was impressive due to how clean & safe it is, and price was unbelievable!! I highly recommend this Inn!! Well done, Lonestar Inn!!!
Stayed 1 night in Aug 2023
Response from Hotel Manager on 20 Aug 2023
Dear Marion,We're delighted to hear that you were impressed with our Inn's cleanliness, safety, and affordability. Thank you for your positive feedback and recommendation. Providing a comfortable and secure environment at a great value is important to us. Your support is highly appreciated, and we look forward to continuing to meet your expectations during your future visits. Thank you for choosing Lonestar Inn and for taking the time to share your kind words.Sincerely,Hotel Manager

8/10 Good

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Aug 2023
Response from Hotel Manager on 31 Aug 2023
Dear Efrain,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 10 Aug 2023
Dear David,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Brent

Stayed 1 night in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Brent,Thank you so much for the five star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon!Sincerely,Hotel Manager

8/10 Good

KIMBERLY

Stayed 2 nights in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear KIMBERLY,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

10/10 Excellent

Emmett

Stayed 1 night in Jul 2023
Response from Hotel Manager on 22 Aug 2023
Dear Emmett,Thank you for awarding us a 5-star rating! We're thrilled to know you had an excellent experience during your stay. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again soon for another outstanding stay.Best Regards,Hotel Manager

10/10 Excellent

Adrian

Stayed 1 night in Jul 2023
Response from Hotel Manager on 12 Aug 2023
Dear Adrian,Thank you for staying with us and providing a 5-star review of your experience. We value your input and are happy to learn that you enjoyed your stay. Your review will inspire us to continue striving to give the best possible service to our guests. We hope you'll come back soon!Sincerely,Hotel Manager

10/10 Excellent

Resa

Liked: Cleanliness, staff & service, property conditions & facilities
Big, clean and comfortable room. Plenty of parking near my room. Clean property and parking lot. Professional check in staff. Close to grocery stores and gas stations. Quiet area.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Dear Resa,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great experience during your stay. Providing spacious, clean, and comfortable rooms is important to us, and we're thrilled that we met your expectations. It's also great to know that our parking facilities, property cleanliness, and check-in staff made a positive impression on you. We're glad that our location near grocery stores and gas stations was convenient for you, and we're pleased to hear that the area was quiet. Your satisfaction is important to us, and we look forward to welcoming you back for another outstanding stay in the future. Thank you for choosing our hotel!Sincerely,Hotel Manager

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
really had a nice stay. Everything worked. Clean. Quiet.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Dear Martha,We're thrilled to hear that you had a nice stay with us! It's wonderful to know that everything worked well and that you found the hotel clean and quiet. Providing a comfortable and enjoyable experience for our guests is important to us, and we're glad that we could meet your expectations. Thank you for your positive feedback, and we hope to welcome you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 7 Jul 2023
Dear Olga,Thanks for staying with us and five star rating. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

10/10 Excellent

Luis

Stayed 1 night in Jun 2023
Response from Hotel Manager on 17 Jul 2023
Dear Luis,Thank you so much for your excellent rating of 5 out of 5! We greatly appreciate your feedback and are thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're glad we met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Best Regards,Hotel Manager

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This place is great. Staff always friendly. We always stay here when we are in El Campo.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 23 Jun 2023
Dear Adriana,Thank you for such a great review! We are so happy to hear that our staff has made you feel welcomed and that you have been returning to El Campo to stay with us. We are glad that you enjoy your experience each time you stay with us. Thank you for taking the time to share your feedback and we look forward to welcoming you back the next time you are in town!Sincerely,Hotel Manager

10/10 Excellent

George

Stayed 1 night in Jun 2023
Response from Hotel Manager on 21 Jun 2023
Dear George,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful ten-star review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely,Hotel Manager

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 13 Jun 2023
Dear Timothy,Thank you very much for staying with us and for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit.Sincerely,Hotel Manager

10/10 Excellent

La Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Manager on 10 May 2023
Dear La Wanda,Thanks for letting us know how satisfied you are with our services and amenities of our hotel. It is very heartening to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I can't tell you how much we appreciate your five star review, and eagerly await to serve you again!Sincerely,Hotel Manager

10/10 Excellent

La Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean when I stay there. Very nice rooms
Stayed 1 night in Apr 2023
Response from Hotel Manager on 21 Apr 2023
Dear La Wanda,Thank you for your review! We are delighted to hear that you always enjoy your stays with us and that you appreciate the cleanliness and comfort of our rooms. We strive to make your stay as enjoyable as possible and are glad to know that we are succeeding in that. We hope to welcome you back for another stay soon.Sincerely,Hotel Manager

2/10 Terrible

Marielena

Travelled with partner
Disliked: Staff & service
How I was spoken to, not professional
Stayed 1 night in Mar 2023
Response from Hotel Manager on 21 Apr 2023
Dear Marielena,Thank you for your feedback. My apologies for the lack of professionalism with our staff. I understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay.Sincerely,Hotel Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 21 Apr 2023
Dear Stephanie,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

katrina

Stayed 3 nights in Feb 2023
Response from Hotel Manager on 21 Apr 2023
Dear Katrina, Thank you for choosing us for your recent stay. It is heartwarming to receive a 5-star rating from our guests. It reflects how you had a pleasant stay. We are looking forward to your many journeys with us.Sincerely,Hotel Manager

4/10 Poor

Lauren

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I felt very uncomfortable staying there. It smelled and wasn’t very clean
Stayed 1 night in Feb 2023
Response from Hotel Manager on 21 Apr 2023
Dear Lauren,I'm sorry to hear that your stay at the hotel was not up to your expectations. Cleanliness is a top priority for us, and we apologize for any unpleasant smells you may have encountered during your stay. We will ensure that our housekeeping team takes additional measures to eliminate any unpleasant odors and maintain high standards of cleanliness throughout the hotel. We appreciate your feedback and hope you will consider staying with us again in the future.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the armory
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 21 Apr 2023
Dear Anthony,Thank you for your review! We are so pleased to hear that you enjoyed your stay and found our hotel to be close to the armory. We strive to provide our guests with a convenient and comfortable experience, and we're glad to hear that we've achieved this. We hope you visit us again soon!Sincerely, Hotel Manager

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 22 Apr 2023
Dear Sonya,We are thrilled to hear that your stay at our hotel was enjoyable. Our team is dedicated to providing the highest level of service to all of our guests, and your ten-star review is a testament to our efforts. Your positive feedback is incredibly motivating, and we are committed to maintaining the same level of service during your future visits. We look forward to welcoming you back soon!Sincerely,Hotel Manager

8/10 Good

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars
Stayed 6 nights in Feb 2023
Response from Hotel Manager on 22 Apr 2023
Dear Milton,Thank you for your generous 4-star rating! We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We take great pride in providing our guests with a comfortable and luxurious stay, and are thrilled that we could exceed your expectations. We look forward to having you stay with us again soon!Sincerely,Hotel Manager

10/10 Excellent

Matt

Stayed 1 night in Jan 2023
Response from Hotel Manager on 25 Apr 2023
Dear Matt,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager