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Overview of Xelena Hotel & Suites

Photo gallery

Featured image
Indoor pool, pool loungers, lifeguards on site
Indoor pool, pool loungers, lifeguards on site
Indoor pool, pool loungers, lifeguards on site
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Xelena Hotel & Suites

5 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationBahia Redonda4 min walk
    Popular LocationAnfiteatro Del Bosque3 min drive
    Popular LocationLaguna Nimez5 min drive
    AirportEl Calafate (FTE-Comandante Armando Tola Intl.)25 min drive

Choose dates to view prices

Suite De Lujo

5/5 guest room rating
  • 861 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Habitacion Vista Lago

4.9/5 guest room rating
  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Habitacion Vista Lateral

4.1/5 guest room rating
  • 322 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Suite Junior

4.7/5 guest room rating
  • 431 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Suite Presidencial

No guest room rating
  • 1346 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

Habitacion Triple

4.6/5 guest room rating
  • 398 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

About this area

El Calafate

Located in El Calafate, Xelena Hotel & Suites is in the city centre and on the waterfront. El Calafate Regional Museum and Calafate History Exhibition Hall are local landmarks, and the area's natural beauty can be seen at Bahia Redonda and Laguna Nimez.
Popular Location

What's nearby

  • Bahia Redonda - 4 min walk
  • Anfiteatro Del Bosque - 3 min drive
  • Gnome Village - 4 min drive
  • Calafate History Exhibition Hall - 5 min drive
  • Laguna Nimez - 5 min drive

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive

Restaurants

  • MORA — 1 min walk
  • PIERROT — 1 min walk
  • Pura Vida Resto-bar - 3 min drive
  • La Cocina - 3 min drive
  • Ovejitas de la Patagonia & Acuarela Artesanal Ice Cream - 3 min drive

About this property

Xelena Hotel & Suites

Luxury El Calafate hotel in Macrozona Bahía Redonda y Primeros Faldeos with free parking
Along with a restaurant, this smoke-free hotel has an indoor pool and a fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free shopping centre shuttle and a free manager's reception. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 70 soundproofed rooms feature pillowtop beds and minibars. Guests will find upscale amenities, such as jetted bathtubs and heated floors, along with thoughtful touches including bathrobes and slippers.
Xelena Hotel & Suites offers 70 forms of accommodation with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with cable channels.

Bathrooms include a bath with a jetted bath, bathrobes, slippers and bidets. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Free shopping centre shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 20 for adults and USD 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Designer shops
  • Fitness centre
  • Indoor pool
  • Lifeguards on site
  • Sauna

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Pool sunloungers

Spa

  • Body treatments
  • Facials

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Champagne service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floors
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 1 May 2021 to 30 June 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The 21% national VAT (value-added tax) is not included in the price, and may be charged at the property upon checkout for all residents of Argentina. Travellers on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport and pay for the services rendered with a non-Argentine credit card or via bank transfer from another country. This tax exemption does not apply for stays over 90 days. In the case of cancelled bookings, the cancellation penalties paid by the traveller will also be subject to the national VAT (21%).

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: USD 20 for adults and USD 20 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Frequently asked questions

Can I cancel my reservation for free at Xelena Hotel & Suites and receive a full refund?
Yes, Xelena Hotel & Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Xelena Hotel & Suites cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Xelena Hotel & Suites?
As of 19 Apr 2021, prices found for a 1-night stay for 2 adults at Xelena Hotel & Suites on 23 Apr 2021 start from £90, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Xelena Hotel & Suites have a pool?
Yes, this property has an indoor pool.
Is Xelena Hotel & Suites pet-friendly?
No, pets are not allowed at this property.
How much is parking at Xelena Hotel & Suites?
Self-parking is free at this property.
What time is check-in at Xelena Hotel & Suites?
Check-in is from 2 PM - anytime.
What time is check-out at Xelena Hotel & Suites?
Checkout is at 11 AM.
Where is Xelena Hotel & Suites located?
Located in Macrozona Bahía Redonda y Primeros Faldeos, this luxury hotel is 0.2 mi (0.4 km) from Bahia Redonda and within 3 miles (5 km) of Anfiteatro Del Bosque and Gnome Village. Argentinian Museum of Toys and Glaciarium are also within 3 miles (5 km).

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 173 out of 277 reviews
5 - Excellent 62%
Rating 4 - Good. 71 out of 277 reviews
4 - Good 26%
Rating 3 - Okay. 19 out of 277 reviews
3 - Okay 7%
Rating 2 - Poor. 7 out of 277 reviews
2 - Poor 3%
Rating 1 - Terrible. 7 out of 277 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, best in El Calafate, very helpful staff, good food in restaurant and awesome breakfast, open/close swimming pool with unbelievable views to the lake and mountains.
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Very spacious room, convenient to organize and pack for remaining segments of our journey
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would rate as a 4-star hotel. Food was ok. Tried to get a massage but they don’t have space for two people at a time.
Stayed 4 nights in Jan 2020

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is fine the rooms are fine but huge noise problem you can listen to the room next door their conversation, the doors opening and closing, when the cleaning staff comes to clean the room they start very early 9 am they come to the room, also the dont knock to see is someone is inside they just open the door Huge mistake if you plan to relax or want to sleep in a quiet place
Stayed 3 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

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