All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We liked the access to the sawmill restaurant in the hotel didn't have to
Verified traveller
Stayed 1 night in Feb 2020
Response from Jen - Sales on 5 Mar 2020
Thank you for your 5 star review. We really appreciate you taking time to let everyone know your thoughts. It is definitely convenient to access the Sawmill from inside. Thank you for coming. Hope to see you again.
Very old and run down, beds were hard and pillows not good, front desk very nosy
Celina
Stayed 1 night in Feb 2020
Response from General Manager on 3 Mar 2020
Good evening
The building itself was built in the 60's and is solid concrete,which helps keep the building quiet. Our property has been maintained at a very high level over the last 5 years. We have 4 different sizes of pillows to accommodate every taste. Our front desk staff is kind, loves good conversation and cares about their guests.
Access back and forth from restaurant and bar. Rooms quiet and clean.
Ocean
Stayed 1 night in Feb 2020
Response from Jen - Sales on 20 Feb 2020
Thank you for your review! It is definitely a nice treat to be able to just go for dinner and/or a drink and head up to a comfortable room after. We appreciate you visiting our boutique hotel. Next time you come you should book in at Namaste for a spa treatment and just walk back to your room after. :)
Have to say, the softest towels I have ever come across. Jenifer at reception was just amazing and such a wealth of knowledge. She really went out of her way to make this the best stay. The room was spacious and very clean. The only suggestion is: The water pressure was so good that they could do with changing the shower head to something more modern, like a rain shower. The ones they have are like needles on your skin because of the pressure
Verified traveller
Stayed 2 nights in Feb 2020
Response from Jen - Sales on 15 Feb 2020
Thank you for visiting our hotel! The shower heads are actually in the process of being upgraded. One step at a time but next time when you come we will get you in a Premium Room so you can experience the European Shower! We have the best staff and have won the housekeeping award for the AHLA. It is always a great pleasure to host. Thank you for your wonderful review.
Very clean property and nice breakfast included. Service and staff where all very pleasant.
Verified traveller
Stayed 1 night in Jan 2020
Response from Jen on 6 Feb 2020
Thank you for your review! We get great pleasure from knowing guests have enjoyed their stay. We are glad our breakfast suited you :)
We have won the AHLA Houskeeping award for the 4th year in a row and it shows. We look forward to hosting you again.
8/10 Good
Klaus, Sexsmith
Business traveller, Travelled with pets, Travelled with partner
Location and cleanliness. Breakfast could have more protein options.
Klaus
Stayed 2 nights in Jan 2020
Response from Jen on 8 Jan 2020
Thank you for coming!
Our continental breakfast has fresh fruit salad, hard boiled eggs, yogurt, hot and cold cereal and muffins and pastries. We always appreciate feedback and we thank you for your 4/5 review. See you on your next visit.
The only good thing was the bed. It was very comfortable. The continental breakfast was horrible. The liquid honey was hard! The bagels were dried out and stale
Verified traveller
Stayed 2 nights in Dec 2019
Response from General Manager on 28 Dec 2019
Hello Anonymous,
It always helps us and you if you address these issues while you are on site. Our staff is always willing to provide fresh refills of breakfast items if given the chance. We also have liquid honey in a bottle if the Kraft packets get hard, and a microwave to melt it if necessary. I am so glad you enjoyed the comfy bed. Have a happy New Year.
Good value comfy bed clean room, would stay again.
No issues from us.
Arlie
Stayed 1 night in Nov 2019
Response from Jen - Sales on 24 Nov 2019
Hello. Thank you for your review. We are glad you enjoyed your stay. We look forward to hosting you once again. Our full service day spa in the hotel makes for a great addition to a night away. See you again.
Spotlessly clean. Doesn’t look like much from the outside but is lovely inside and rooms are good. Bed was super comfy.
2099
Stayed 1 night in Nov 2019
Response from Jen - Sales on 18 Nov 2019
Thank you for your review. Our staff work hard to make sure our property is spotless. We have won the Alberta Hotel and Lodging award for housekeeping services 3 years in a row! We look forward to your next visit.
Staff went out of their way to make us comfortable
Helped with directions etc
Verified traveller
Stayed 1 night in Nov 2019
Response from Jen - Sales on 18 Nov 2019
Thank you for your 10/10 review. We have a great staff here at the hotel. Everyone is ready and wanting to make your stay the most enjoyable it can be. We look forward to your next visit.
8/10 Good
Evelyn
Travelled with family
5 Nov 2019
Liked: Cleanliness, staff & service
Pleasant
We had a very nice stay. The hotel staff did answer our requests , however, we asked fir some sort of comfortable chair for my husband to sit in while he watched TV. He has many health issues. We were given a folding chair, not what we expected but he used it happily. We also had problems with the shower, but managed to deal with it. We did notify them of the problem when we left so the problem could be addressed. We were happy with our stay and would come to this hotel again.
Evelyn
Stayed 2 nights in Nov 2019
Response from Jen - Sales Manager on 5 Nov 2019
Thank you for your review. We are glad that you enjoyed your stay. On your next visit perhaps you will find our Premium Room more comfortable for your needs. A pull out couch is in this room and can make a quiet evening more comfortable. We look forward to hosting you again.
The hotel could not find the registration so ended up staying elsewhere
Catherine
Stayed 1 night in Oct 2019
Response from Jen - Sales on 20 Nov 2019
Hi there,
It is unfortunate that there was a break down with the reservation system and your reservation was not found. I would welcome an opportunity to talk with you about this if you wish to call me. I know you would have enjoyed your stay here very much and look forward to another opportunity to meet you.
The staff were very pleasant and accommodating. My daughter is celiac and they had gluten free bread for her which is rare. They provided a tooth brush when we needed one. Check in was quick. Rooms were large enough with fridge and microwave.. l found my bed a little soft but that’s just me as I like a very firm bed. Breakfast was adequate and overall good value for the money.
Bill
Stayed 3 nights in Sep 2019
Response from GM on 6 Oct 2019
Good morning,
Thank you for taking the time to send us your feedback. We love being able to make our guest's stay as easy and comfortable as possible. We look forward to seeing you again.
The staff we're very friendly and helpful, check in was quick and room was clean and quiet. Breakfast had a good variety
Verified traveller
Stayed 1 night in Sep 2019
Response from Jen - Sales Manager on 28 Oct 2019
Thank you for your 5/5 review. Our staff always enjoy making your stay a pleasant one. We are glad you enjoyed our complimentary breakfast. It is a healthy start to the day. Please come again.
The property look like it has been renovated and it looks very nice and modern. The rooms were very clean and again very modern.
The only bad thing was that the people next door were very loud during the night. I would recommend this hotel for sure.
We checked in promptly and were greeted with a smile and treated like real guests.
We checked in and then met some friends in the super comfortable Sawmill lounge downstairs where we had wine, dinner and great conversation until it was time to call it a night.
Overall a great experience at a great price!
Thanks!
Really lovely hotel! Staff were incredibly helpful and efficient and some rooms are dog friendly which is amazing considering how clean it all is! Quiet with screened windows that open, nice restaurant and juice bar on the lobby. Mall right next door with food store.
It is a unique boutique-like hotel that is not too big. It has great decor, a good atmosphere, functional and comfortable rooms, quiet inside and out, amazing and friendly staff, and it is a great location to walking paths, shopping, restaurants...
Everything was great! Location, amenities, room, service.... all stellar. Rooms are a little bit small but other than that, fantastic stay!
Sasha
Stayed 2 nights in Jul 2019
Response from GM on 1 Aug 2019
Hello,
We appreciate your awesome 10 out of 10 review. Thanks for mentioning all our services. We really have amazing amenities: Yoga studio, hair salon, Wellness Day Spa. we have an amazing staff that makes everyone's stay extra special. Cheers
Exterior of hotel is a little old but the rooms are nicely updated. clean, modern, comfortable.
Stay included a continental breakfast which is nice, but we slept in so I'm not sure how it was.
mitchel
Stayed 1 night in Jul 2019
Response from GM on 1 Aug 2019
Hello, Thank you for your review and the 10 out of 10. We would have gladly brought you some breakfast foods even though it was after breakfast hours. Next time :)