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Reviews of Four Points By Sheraton Edmonton Gateway

3 out of 5
Four Points By Sheraton Edmonton Gateway
10010 12 Ave Sw, Edmonton, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. A bit noisy as there was a small child in the adjoining room who was up early and loud.
Stayed 1 night in Mar 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Douglas

Stayed 1 night in Mar 2024

8/10 Good

Maureen

Travelled with family and small children
Liked: Amenities
Nice hotel
Stayed 1 night in Jan 2024

6/10 Okay

Arthur

At Expedia the profile stated that complimentary breakfast is offered, but it was not. Also the hot tub was not active.
Stayed 4 nights in Feb 2024

6/10 Okay

Troy

Travelled with family
Disliked: Staff & service, amenities
This hotel was ok. The rooms were quiet, clean and spacious with nice beds. The customer service was poor, we had to ask several times and different staff to get towels to the pool and coffee made in the lobby, the front desk staff seemed to ignore each request so we’d go up to our room and call housekeeping. The restaurant in the hotel was fantastic! The pool area was unkempt and dangerous. It didn’t require a key fob to enter and one morning we went to the pool and the area was trashed. Garbage everywhere, safety equipment strewn about, tables chucked into the pool…. The staff didn’t seem to notice or care.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the stay
Stayed 1 night in Feb 2024

8/10 Good

Erroll

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dustin

Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023

8/10 Good

Lawanda

Stayed 9 nights in Nov 2023

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff
Stayed 1 night in Dec 2023

6/10 Okay

Gabriel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower head was all clogged up and washroom faucet broken
Stayed 1 night in Dec 2023

4/10 Poor

Reginald

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very disappointed
Great lobby and staff, and a fantastic restaurant. The food was incredible. Went to lay in bed to have a great nights sleep and encounter THE worst hotel bed I have ever experienced. In the most expensive suite available. A bed that should have been in a dumpster…The bed was only half usable. One side was a big divot, broken springs coils, as if someone had slept in the same place for 25 years. I was honestly impressed with this hotel up until that point. The one thing hotels should strive for is a comfortable sleep/bed. Everything else should be secondary. Not in this case. Far from it. We stay in Edmonton quite frequently and this will be the last time we stay at the Four Points (Which is unfortunate because the restaurant was truly incredible)
Stayed 1 night in Dec 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Xuezhi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
nice
Stayed 2 nights in Oct 2023

10/10 Excellent

ritchelle

Stayed 1 night in Oct 2023

10/10 Excellent

Craig

Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows
Stayed 1 night in Oct 2023

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alissa on 20 Sept 2023
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us. Have a wonderful day!

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 3 nights in Aug 2023
Response from Alissa on 20 Sept 2023
Thank you for your feedback.We are pleased to hear that you have enjoyed your stay with us, have a wonderful day!

8/10 Good

Gary

Business traveller
Liked: Amenities
The facility is beginning to get run-down. Still nice, but a bit tired looking
Stayed 4 nights in Aug 2023

8/10 Good

Mona

It was fine.
Stayed 2 nights in Aug 2023
Response from Alissa on 31 Aug 2023
Thank you for choosing us for your lodging needs, we appreciate your feedback!

10/10 Excellent

Theodore and Patricia

Stayed 1 night in Aug 2023
Response from Alissa on 31 Aug 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 1 night in Aug 2023
Response from Alissa on 31 Aug 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Imtiaz

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and clean but too much disturbance in the morning hours, there house keeping peoples start disturbing guest at 8:00am very noisy and unpleasant.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Alissa on 20 Sept 2023
Thank you for your feedback.We are pleased to hear that you have enjoyed your stay with us, have a wonderful day!

10/10 Excellent

Tiffany

No bedding or towels and when we called for some they left a cart bin with the bedding in jt
Stayed 1 night in Aug 2023
Response from Alissa on 24 Aug 2023
Thank you for your feedback, Tiffany.We sincerely apologize if your experience may not have been to our usual standard of hospitality. We will pass this on to our housekeeping department to make sure that this is addressed.Thank you again for choosing us for your lodging needs!Best Wishes,Front Desk Team

10/10 Excellent

Tony

Stayed 1 night in Aug 2023
Response from Alissa on 20 Sept 2023
Thank you for your feedback.We are pleased to hear that you have enjoyed your stay with us, have a wonderful day!

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The person, who checked us in at 10:30pm was very pleasant. The room was clean, but I was disappointed to see that they do not use mattress protective bags, for allergens and bugs. The bathroom was spacious but needs attention to the grout, caulking etc. We didn't get to explore the rest of the property and thus can not review more than this.
Stayed 1 night in Aug 2023
Response from Alissa on 24 Aug 2023
Thank you for your feedback, Tracy.We are thrilled to hear that you had a pleasant check-in experience with our front desk team!Additionally, we sincerely apologize if your stay may not have been up to our usual standard of hospitality. We will pass this feedback on to our housekeeping and maintenance department(s) to make sure that this is addressed.Thank you again for choosing us for your lodging needs!Best Wishes,Front Desk Team

10/10 Excellent

Hilary

Stayed 1 night in Aug 2023
Response from Alissa on 24 Aug 2023
Thank you for your feedback, Tiffany.We are thrilled to hear that you have enjoyed your experience with us at the Four Points by Sheraton Edmonton Gateway.Thank you again for choosing us for your lodging needs!Best Wishes,Front Desk Team

2/10 Terrible

Shannon

Stayed 1 night in Aug 2023

10/10 Excellent

Tamara

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alissa on 24 Aug 2023
Thank you for your feedback, Tamara.We are thrilled to hear that you have enjoyed your stay with us at the Four Points by Sheraton Edmonton Gateway!Thank you again for choosing us for your lodging needs, and we hope to see you again!Best Wishes,Front Desk Team

10/10 Excellent

Kristopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from Alissa on 24 Aug 2023
Thank you for your feedback, Kristopher.We are thrilled to hear that you have enjoyed your stay with us at the Four Points by Sheraton Edmonton Gateway!Thank you again for choosing us for your lodging needs!Best Wishes,Front Desk Team

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Alissa on 24 Aug 2023
Thank you for your feedback, Maureen.We are thrilled to hear that you have enjoyed your stay with us at the Four Points by Sheraton Edmonton Gateway!Thank you again for choosing us for your lodging needs!Best Wishes,Front Desk Team

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alissa on 24 Aug 2023
Thank you for your feedback, Hannah.We are pleased to hear that you've had a pleasant experience during your stay with us, at the Four Points by Sheraton Edmonton Gateway!Thank you again for choosing us for your lodging needs!Best Wishes,Front Desk Team

10/10 Excellent

Rebekah

Stayed 1 night in Aug 2023
Response from Alissa on 20 Sept 2023
Thank you for your feedback.We are pleased to hear that you have enjoyed your stay with us, have a wonderful day!

8/10 Good

Stephen

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Lauren

Stayed 1 night in Jul 2023
Response from Hotel Management on 26 Jul 2023
Thank you choosing to stay with us, Lauren! We are glad to hear you enjoyed your stay. See you again soon!

8/10 Good

Deepi

Stayed 1 night in Jul 2023

10/10 Excellent

hardeep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay very friendly staff clean
Stayed 2 nights in Jun 2023
Response from Alissa on 30 Jun 2023
Thank you very much for your feedback Hardeep.We are pleased to know you enjoyed your stay with us! Thank you for choosing the Four Points by Sheraton Edmonton Gateway for your lodging needs.

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023
Response from Alissa on 13 Jul 2023
Thank you for this feedback Lisa! We assure you that our team will continue to provide excellent hospitality service, we look forward to serving you again in the future!

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Alissa on 23 Jun 2023
We greatly appreciate this positive feedback, Maureen. Thank you for choosing the Four Points by Sheraton Edmonton Gateway for your lodging needs!Warm Regards,Front Desk Team

6/10 Okay

Julie, Calgary

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Alissa on 23 Jun 2023
Thank you for your feedback Julie. We appreciate you for choosing the Four Points Edmonton Gateway for your lodging needs! Warm Regards,Front Desk Team

10/10 Excellent

Vina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Jun 2023
Response from Hotel Management on 16 Jun 2023
Thank you for staying with us, Vina! We hope to see you again should your travels bring you back to the area.

10/10 Excellent

Dave

Stayed 1 night in Jun 2023
Response from Alissa on 6 Jul 2023
Thank you for your feedback Dave, we are pleased to hear that you had a positive experience during your stay. Thank you for choosing the Four Points by Sheraton Edmonton Gateway for your lodging needs, we look forward to serving you again in the future.

8/10 Good

Bethany, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely staff. The only things I would mention are that the shower leaked when you were using it, making a big puddle on the floor. Not a huge deal. It was also odd that the doorways were wide enough to accommodate a wheelchair, but the shower was raised up a step. Luckily, my disability was cooperating during our stay, so it wasn’t a huge deal. Loved the microwave and fridge. Bed and pullout were comfortable, although there wasn’t an extra blanket for the pullout. It was hot, so that wasn’t an issue. Overall, great stay.
Stayed 2 nights in May 2023
Response from Hotel Management on 7 Jun 2023
Thank you for your feedback, Bethany! We will inform the appropriate departments with your feedback. We hope to see you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and fresh
Stayed 1 night in Jun 2023
Response from Hotel Management on 7 Jun 2023
Thank you for staying with us, Richard! We hope to see you again soon.